Fri.Sep 23, 2016

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6 Satisfaction Surveys Every Company Should Send

GetFeedback

Customer satisfaction surveys reveal customer preferences, top reasons for churn, and opportunities to improve processes company-wide.

Survey 195
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Guest Blog: How to Create Customer Loyalty in the Healthcare Space

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. Any service industry today must keep up with the technological advances when communicating with their customers. – Shep Hyken. Digitally native millennials are quickly becoming the largest base of healthcare consumers, yet they are consistently left frustrated and underwhelmed by disj

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6 Satisfaction Surveys Every Company Should Send

GetFeedback

Customer satisfaction surveys reveal customer preferences, top reasons for churn, and opportunities to improve processes company-wide.

Survey 150
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4 Ways to Scale Your Customer Success Efforts

Amity

Your sales team is closing deals left and right. Your initial reaction is excitement but then panic begins to creep in. As the head of your company’s Customer Success team, you know that additional clients doesn’t always translate to additional headcount for your department and even when it does it often takes a while to get new hires up to speed.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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How Hubspot Sparked A Movement Behind Their Brand (Just Like Beyonce)

Influitive

Never mess with the Beyhive. That was the advice of angel investor, VC, and former CMO of Hubspot, Mike Volpe, who kicked off the recent Advocacy Advantage roadshow in Boston on September 19, 2016. His main goal: illustrate the sheer power of fanatic, loyal advocates. In the case of Beyonce, her dedicated fans (known as. The post How Hubspot Sparked A Movement Behind Their Brand (Just Like Beyonce) appeared first on Influitive.

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Preparing for the eCall Directive in the UK

Avaya

We have all seen many TV shows where the emergency services have pinpoint accuracy for your location, yet why it is that when you have an emergency yourself the first question they ask is, “where are you?” Location is a critical variable that determines when and how quickly help can be provided to you, yet it is the one thing that the emergency services do not have.

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VoC Leaders: How MD Financial Management benefits from looking critically at CX data

ForeSee

Mike Starr is Digital Product Manager at MD Financial Management, who is responsible for gathering feedback and managing a product roadmap for his organization. Mike sat down with us to. The post VoC Leaders: How MD Financial Management benefits from looking critically at CX data appeared first on ForeSee.

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Elementary Mistakes to Avoid When Planning a Marketing Strategy

LiveChat

Over the past few years, the basic process of planning a marketing strategy has been more or less the same, with only a few minor tweaks brought about by advanced tools and newer (digital) communication channels. However, you’d be surprised to know that despite having tons of detailed guides and reference materials, marketing managers are still making the same mistakes at a rudimentary level.

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Do You Know What Goes through Your Customer’s Head In-Store? We Do and This is How We Know

Gold Research

Many companies are creating customer journey maps to get a better idea about the various stages, steps and decisions customers make along their journey from awareness-to-advocacy. Cross-functional workshops create detailed “post-it note heavy” diagrams that cover the various inputs and information sources that shoppers consider, both online and offline.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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The 5th Way B2B Companies Can Accelerate Growth

Waypoint Group

Part 5 of 5: Optimize your company’s resources to make the bets that will deliver the biggest bang for the buck Welcome to the 5th and final installment on Accelerating Growth series for B2B companies. You can catch up on all of our previous posts on our blog and put them together in the ultimate growth handbook. The first post focused […].

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Troika: Putting the Camera into the Participants' Hands

dscout People Nerds

Susan Kresnicka reflects on the benefits of using dscout vs. traditional ethnography.

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Revisiting Your Service Level Objective

Brad Cleveland Blog

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Revisiting Your Service Level Objective

Brad Cleveland Blog

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?