Lumoa
JUNE 5, 2025
Netigate Product News for May 2025 Hey First name ! Lovely seeing you again, back with more exciting Netigate updates! We have had a doozy of a month, with lots of features that we think will make Netigate better for you. Let’s get started! New Look, Same News We’ve updated the look and feel of the Product News to better align with our new product offering.
Steve DiGioia
JUNE 5, 2025
If you’re a U.S. veteran living with a 60% disability rating and you’re married, you could be entitled to $1,523.93 every single month in tax-free compensation from the Department of Veterans Affairs. But many veterans are unaware of just how much they should be receiving—or that their marital status can significantly impact that figure.
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Lumoa
JUNE 5, 2025
Lumoa Product News for April 2025 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Ask AI Filter Recognition Ask AI can now tell you a list of all Filters its able to see! This will, in the vast majority of times, just be a list of all the background variables associated with your data.
Doing CX Right
JUNE 5, 2025
Why are brands still measuring customer satisfaction? It once made sensebut does it now? Explore what this metric is missing & why it matters. The post Still Measuring Customer Satisfaction? That Might Be the Problem appeared first on Doing CX Right.
Speaker: Brendan Sweeney, VP of Global Sales at Allego
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry expert Brendan Sweeney for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
PeopleMetrics
JUNE 5, 2025
Gen Z and Millennials aren’t harder to reach, they’re just not where most companies are looking. They make decisions in real time, across a landscape that’s fast, fluid, mobile, and social. They don’t “go online.” They live online. If you’re not showing up in the places where they discover, evaluate, and act, you’re not just irrelevant. You’re invisible!
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
CSM Magazine
JUNE 5, 2025
Crashed motorcycles may look rough on the surface, but to the right buyer, they represent a unique opportunity. Whether youre a weekend mechanic, a motorcycle enthusiast, or someone looking to build a custom ride on a budget, crashed bikes for sale can offer serious value if you know how to assess them properly. Buying a wrecked bike isnt just about getting a good deal; its about seeing potential where others see scrap.
Support EXP
JUNE 5, 2025
Takeaways — Must-Dos for Competitive Advantage: Prioritize real-time customer feedback tools to enhance the customer experience at every touchpoint. By responding swiftly to feedback, banks can build stronger relationships, boost customer satisfaction, and increase long-term loyalty. Leverage real-time surveys to gain immediate insights into customer pain points and preferences.
CSM Magazine
JUNE 5, 2025
As organisations increasingly rely on technology to operate, the threat of cyberattacks continues to rise. A successful breach can lead to significant financial losses, reputational damage, and operational disruptions. To combat these risks, enterprises must adopt comprehensive cybersecurity strategies and adhere to best practices that ensure secure operations. 1.
BirdEye
JUNE 5, 2025
The way people discover local businesses is shifting fast. Not long ago, a typical search for “best coffee shop near me” meant typing into Google and scrolling through a list of links. Today, AI assistants like ChatGPT and Google’s AI overviews let users ask conversational questions and get instant, synthesized answers. In fact, between April 2024 and March 2025, the ten most-used AI chatbots saw 55.2 billion visits – an 80.92% year-over-year jump.
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IT teams are under pressure to do more with less. AI isn’t just hype—it’s already helping lean IT teams cut support volume by up to 60%, reduce cloud waste, and eliminate risk from their stack. In this executive playbook, you'll learn how mid-sized companies are deploying AI to automate tier-1 tickets, predict outages, optimize SaaS spend, and secure infrastructure without hiring a bigger team.
CSM Magazine
JUNE 5, 2025
Customer service doesnt begin with a phone call or an email. It starts the moment a customer receives their order. While many companies invest heavily in friendly agents and fast response times, they often overlook the physical experience that matters just as much: packaging. The way a product arrives (the condition of the box, the clarity of labelling and the fit of the contents) communicates how much a company values the person on the receiving end.
Optimove
JUNE 5, 2025
Re-engage your churned customers with this guide Download Now Why it Matters: When it comes to loyalty and personalization, Sephora continues to set the standard. In a session at CRMC 2025 titled: The Beauty of Personalization: How Sephora Connects with Every Customer, Dipti Warner, VP of Retention at Sephora, offered insights in using data and empathy to engage customers across every stage of their journey especially those at risk of leaving.
Maru Group
JUNE 5, 2025
If youve been following the news in recent months, in amongst all the politics, conflict and cost-of-living coverage, you may have seen another smaller, but quite significant story. The Supreme Court has heard appeals relating to potential mis-selling of car loans, including Private Contract Purchase and Hire Purchase agreements, with a judgment expected in the coming months.
The DiJulius Group
JUNE 5, 2025
Summary In this episode of the Customer Service Revolution Podcast, John DiJulius and Denise Thompson discuss the importance of transforming negative experiences into positive ones in customer service. They explore the concept of the Customer Bill of Rights, emphasizing the significance of consistency in service delivery. The conversation delves into the ‘nevers and always’ framework, Read Full Article The post 207: The Customer Bill of Rights appeared first on The DiJulius Group.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
BirdEye
JUNE 5, 2025
In the race to scale faster, smarter, and cheaper, most multi-location businesses have turned to AI marketing toolsand with good reason. They can help scale content production, automate client responses, and simplify marketing management. Of course, relying on AI for brand voice compliance is easier said than done. According to Salesforce research , 71% of marketers expect GenAI to eliminate repetitive tasks, allowing more time for strategy-based decisions.
SurveySensum
JUNE 5, 2025
You need feedback. Fast. Actionable. Reliable. But when you start exploring tools like Delighted and SurveyMonkey, things suddenly feel overwhelming. Maybe your current survey tool is too basic it lets you send surveys, sure, but doesnt help you understand why your customers feel the way they do. Or maybe its the opposite; too complex, bloated with features youll never use, confusing dashboards, and reporting thats anything but real-time.
BirdEye
JUNE 5, 2025
Local SEO Sydney gives your business the edge it needs to dominate search results, connect with high-intent local customers, and build lasting trust. Whether youre a real estate agent in Surry Hills, a trades business in Western Sydney, or a healthcare clinic in the Inner West, your success hinges on showing up when it counts most, that is in local search.
Gainsight
JUNE 5, 2025
The evolution of customer success (CS) has been astonishing to see. What started as an extension of support turned into a strategic partnership with customers. Todays CS teams function more like revenue drivers for organizations around the world. During the first decade, changes happened naturally within CS teams. But in the last few years, with the development and implementation of AI, the potential for growth is exponential.
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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
AWS Machine Learning
JUNE 5, 2025
As organizations look to incorporate AI capabilities into their applications, large language models (LLMs) have emerged as powerful tools for natural language processing tasks. Amazon SageMaker AI provides a fully managed service for deploying these machine learning (ML) models with multiple inference options, allowing organizations to optimize for cost, latency, and throughput.
Customer Think
JUNE 5, 2025
Not so long ago, the idea of AI in customer support triggered a defensive reaction: “Robots are coming for our jobs.” That fear is still alive in some corners. But among forward-thinking support leaders, the question has shifted.
AWS Machine Learning
JUNE 5, 2025
For an AI model to perform effectively in specialized domains, it requires access to relevant background knowledge. A customer support chat assistant, for instance, needs detailed information about the business it serves, and a legal analysis tool must draw upon a comprehensive database of past cases. To equip large language models (LLMs) with this knowledge, developers often use Retrieval Augmented Generation (RAG).
Customer Think
JUNE 5, 2025
In this final instalment, we address the real-world execution of value creation. Because even the most compelling strategy or offering will fall flat if not delivered consistently, contextually, and measurably.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
InteractionMetrics
JUNE 5, 2025
We’ve completely updated our blog on how to analyze open-ended survey responses. The core ideas still apply—but now we go further, showing: Why sentiment analysis alone is misleading How AI overcounts repeated comments Where qualitative research truly shines What a good tagging and dashboard process looks like When human researchers are essential for accurate insights If you’ve been relying on theme summaries or sentiment scores, this post shows how to go deeper—and get the clarity your customer
AWS Machine Learning
JUNE 5, 2025
This post is co-written with Qing Chen and Mark Sinclair from Radial. Radial is the largest 3PL fulfillment provider, also offering integrated payment, fraud detection, and omnichannel solutions to mid-market and enterprise brands. With over 30 years of industry expertise, Radial tailors its services and solutions to align strategically with each brands unique needs.
CSM Magazine
JUNE 5, 2025
Whether you’re managing an e-commerce store or a brick-and-mortar retailer offering delivery, your shipping options can determine how happy customers are with your service. And happy customers mean repeat business, glowing reviews, and steady growth for your brand. The key to outstanding customer service lies in providing fast, reliable, and flexible shipping options that cater to your audience’s needs.
Customer Think
JUNE 5, 2025
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Maru Group
JUNE 5, 2025
If you’ve been following the news in recent months, in amongst all the politics, conflict and cost-of-living coverage, you may have seen another smaller, but quite significant story. The Supreme Court has heard appeals relating to potential mis-selling of car loans, including Private Contract Purchase and Hire Purchase agreements, with a judgment expected in the coming months.
Customer Think
JUNE 5, 2025
It’s been said that the only constant is change, and this is true with organizations as much as it is with life. While change can often be positive or even transformational, it can also be complicated.
Brandwatch CX
JUNE 5, 2025
Discover how Gen Z is turning shoes into social currency. Learn why footwear is more than fashion and what brands need to know to boost brand loyalty.
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