Fri.Nov 04, 2016

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Six new customer service tips to share with your team

Vonage

Each week, I send out a Customer Service Tip of the Week email to my subscribers. (Not a subscriber yet? Get it here.). It’s usually a reminder. The idea is to reinforce good customer service skills by starting each week with a specific tip to focus on. Eventually, the tips cycle through and start over again. I’ll occasionally add some new tips to the mix.

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Guest Blog: Deliver Them Amazing and They Will Love You Back: Millennial World

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Shaista Haque, writes about the millennial generation’s use of technology and how it is affecting their customer experience. The millennial consumer must be understood in order to deliver an Amazing customer service experience. – Shep Hyken . Don’t you think your innovative business idea is on the verge of losing its charm?

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Top Reasons for Making a Move to Avaya IP Office 10

Avaya

Midmarket companies (500 or fewer employees) across Latin America are leading the region’s digital transformation in the workplace. Unified Communications is migrating from being seen as a business enabler to being seen as a standalone competitive advantage—be that through speed to market or even the generation of brand new services. For midmarket businesses developing and harnessing these advantages, Avaya IP Office™ 10 is a significant advancement.

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Data and Processes and People, Oh My! So Many Ways to Scale Your Team

Amity

As I wrote my first blog on scaling Customer Success Teams several weeks ago I had a hard time narrowing down which topics to include and which to leave out so that the piece didn’t turn into a Tolstoy novel. There are many factors to consider as your team attempts to scale. So many in fact I decided to dedicate another post to it. Believe it or not, it was hard to narrow for this second one as well.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Highlights from the road: ForeSee’s CX Forums

ForeSee

ForeSee is passionate about improving the lives of our clients and their customers. Helping companies create great amazing customer experiences is our raison d’etre. And we believe that great experiences. The post Highlights from the road: ForeSee’s CX Forums appeared first on ForeSee.

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eCornell Videos: Delivering Consistent Service

Brad Cleveland Blog

Video 20
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3 ways to extend customer service across the enterprise

Eptica

Date: Friday, November 4, 2016 3 ways to extend customer service across the enterprise. Published on: November 04, 2016. Author: Pauline Ashenden When customers deal with your organization, they don’t care which department they are communicating with – they simply want the best possible experience and service. Whether they are in-store, on the phone to the contact center, talking to a delivery driver or emailing a product expert, they expect to receive high quality, joined-up service

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eCornell Videos: Delivering Consistent Service

Brad Cleveland Blog

Video 20