Thu.Jan 23, 2020

Why Your CX Job is Probably on the Line This Year

Beyond Philosophy

Forrester predicted that one in four Customer Experience Professionals will lose their job in 2020. It is a bold prediction, and I agree with it. Why are so many Customer Experience professionals facing the ax this year?

Engaging Playfully with Consumers to Stand Out Online

NetBase

There’s a time and place for humor – and online provides ample opportunity to capture those moments. Brands monitoring social media with next generation AI-powered social listening are taking full advantage of all online offers by engaging playfully, and relevantly, with consumers in real-time.

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How to Grow Your Customer Experience Career, with Rhianna Albert

Smarter CX

If you’re wondering how a customer experience job can evolve, check out this interview with Rhianna Albert, who grew her career from a system admin to director of consulting. Here’s how Rhianna successfully made the jump and how she grew her visibility in the industry. What do you like most about your current role and responsibilities? In my current role, I work for eVerge Group, an Oracle Platinum Partner.

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Innovation Lessons from the Miracle Mets of 1969: Part 2 of 3

MaritzCX

How the Worst Team in Baseball History Innovated to Win the World Series 50 Years Ago The New York Mets of 1969 Even if you’re not a baseball fan, the magical tale of the Miracle Mets of 1969 is captivating. It’s one of those, “you’d never believe it if it didn’t actually happen” stories that.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Still Unsure about CCPA Compliance? We Can Help

Vision Critical

We’ve passed the threshold of January 1, and a lot of businesses are still confused about CCPA compliance. If you're feeling this way, you're not alone. The New York Times reports that even major tech companies interpret the law differently.

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More Trending

501 Ways to Roll Out the Red Carpet for Your Customers by Donna Cutting (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at 501 Ways to Roll Out the Red Carpet for Your Customers by Donna Cutting.

Are You practicing HR Storytelling Diversity and Inclusion?

One Millimeter Mindset

Creating and implementing an HR storytelling diversity and inclusion strategy is mission-critical. Especially for employee and client retention: Today, Tomorrow and in the Future. First, because Today’s Internet of Things (IoT), Fourth Industrial Revolution workplaces are extremely complex.

Announcing the first winner of the #LoveLocal grant

FiveStars

We’re proud to announce that Hawaii-based Kalapawai Market has won the first #LoveLocal grant! They will receive $5,000 and a year of free Fivestars to help recover after a devastating burglary on Thanksgiving Day. Our company was founded with a strong belief in giving back.

What is Customer Value and How to Create It

ProProfs Chat

If I were to ask you what is customer value, what would you say? How loyal are they to your brand? How much do they spend on your products? Or any profit you reap from your customers? I’d say you are spot on. .

8 Contact Center Trends to Watch in 2020

In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

4 Ways to Kick-Start Intelligent Process Automation in 2020

Bizagi

What are your plans for Intelligent Process Automation in 2020? IPA gained recognition in 2019 as a way to help organizations take their digital transformation to the next level. Now, IPA is set to gain notoriety, with Deloitte hailing 2020 as “the breakout year for intelligent automation.”.

Dry January 2020: 3 Beverage Brands Successfully Riding the Wave

Brandwatch CX

Dismantling Data Silos for Great Customer Experiences

Blueshift

Configuring, or even understanding your customer data as a whole can feel a bit like building Ikea furniture. Nothing seems to fit together, captions are in a language you don’t speak, and somehow you ended up with extra pieces (which both terrifies and confuses you).

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Why Building a Community Is Crucial for Your Brand

LiveChat

Unless you’re in the middle of nowhere, there are probably a number of different products around you. Whether it’s a chair you’re sitting on, a computer you’re using for work, or a favorite mug sitting on your desk. What’s the first thing that jumps into your mind when you think about those items?

The Pros and Cons of Incentivized Reviews

With so many online reviews out there, we’ve decided to take a look at how incentivized consumer reviews fare against regular reviews from consumers that were not incentivized. Is one better than the other? More positive? Are they similar in topics covered and level of detail? Download this report to get answers to those questions and more!

Dismantling Data Silos for Great Customer Experiences

Blueshift

Configuring, or even understanding your customer data as a whole can feel a bit like building Ikea furniture. Nothing seems to fit together, captions are in a language you don’t speak, and somehow you ended up with extra pieces (which both terrifies and confuses you).

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APAC Credit Cards: How Can You Create Incredible Customer Experiences?

Brandwatch CX

How SMUD Crowdsourced Their Marketplace Solution

Uplight

Have you seen Smart Energy Consumer Collaborative’s latest case study on SMUD, “Engaging Customers Through a One-Stop Digital Platform”?

LinkedIn Emerging Jobs Report | The Rise of Customer Success in 2020

ClientSuccess

Every year, reports are published claiming that ‘this is the year of x ’ or ‘get ready to see more of y this year’. Without real numbers to back them up, these reports are typically just hopeful looks at different industries or professions that people think might be big in the upcoming year. .

Why Smoking Costs Employers More Than They Realize

Your employees are smoking, and at a cost of $7,000 per year for each employee who smokes, that adds up - fast! This free report will show you how an effective cessation program pays for itself.

5 Days, 6 Usability Tests, and 1 Great Solution

Optimove

You can’t sprint a marathon, they say. Challenge accepted; we say. Introducing: The Design Sprint.

HOW TO SET GOALS WITH EMPLOYEES (AND ACHIEVE THEM) FT. SUNNY VERMA

Michel Falcon Experience

BREAKING IT DOWN EPISODE 2 FT. Sunny Verma the CEO of TutorBright. In Breaking It Down, I sit down with entrepreneurs and business executives to help them solve company culture, employee engagement and customer experience challenges in their organization. I HAVE NOT BEEN PREPPED. What does this mean?

LinkedIn Emerging Jobs Report | The Rise of Customer Success in 2020

ClientSuccess

Every year, reports are published claiming that ‘this is the year of x ’ or ‘get ready to see more of y this year’. Without real numbers to back them up, these reports are typically just hopeful looks at different industries or professions that people think might be big in the upcoming year. .

Tips for a Successful Small Business

Magellan Solutions

Being an entrepreneur means becoming a trailblazer. There is always the need to forge ahead to stay in the competition and make it grow, regardless of its size. This post offers useful tips for a successful small business and the necessary steps in achieving both short- and long-term goals.

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AI & Community: Don't Hammer the Flowers

Speaker: Venessa Paech, Australia's Leading Community Specialist

Join Vanilla Forums on Tuesday, July 21, 2020 at 8:30 AM ET for this on-demand workshop led by Venessa Paech, Co-Founder of Australian Community Managers and Leading APAC Community Specialist.

LinkedIn Emerging Jobs Report | The Rise of Customer Success in 2020

ClientSuccess

. Every year, reports are published claiming that ‘this is the year of x ’ or ‘get ready to see more of y this year’. Without real numbers to back them up, these reports are typically just hopeful looks at different industries or professions that people think might be big in the upcoming year. .

3 Considerations When Implementing a Conversational AI Application

Interactions

This blog was written with help from Sheetal Sekhar. Conversational AI is a subset of artificial intelligence (AI) that refers to building a voice or text assistant that can engage in human-like dialogue, capture context, and provide intelligent responses.

The UX Sense of Service

dscout People Nerds

Civic Tech expert Cyd Harrell on researcher responsibility when it comes to privacy, data, and noise

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Don’t Put All Your Eggs in One Basket.

Ann Michaels and Associates

Why not? If you carry them carefully they may not break. But one little bump in the road could ruin everything. We use this expression for multiple reasons. Perhaps your stock broker has used it as a pitch for the importance of financial diversification.

[On-Demand Webinar] The State of Customer Education: Trends and Benchmarks Report

Speaker: Sandi Lin & Linda Schwaber-Cohen

In this webinar, Skilljar CEO Sandi Lin will discuss learnings from their recent study, and share her insights on the state of Customer Education. They'll dig into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.

Team Collaboration Tools and Strategies to Improve Your Business Culture

Ecrion

Without question, team collaboration is the lifeblood of your business. Studies show that greater than 64 percent of people in the workplace stuck to work tasks when they involved collaboration, as opposed to solo activities.

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B2B Marketing Should Organize Around The Customer In 2020

Forrester's Customer Insights

The theme of Forrester’s “Predictions 2020: B2B Marketing And Sales” report was “accelerating response to the great expectations for the B2B buying experience.” The report made five unique calls; one of them was mine: The number of organizations with audience-based structures will more than double. Since we published the report late last year, I’ve had […]. age of the customer B2B marketing organizational design B2B B2B Marketing Predictions 2020

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Confirmit Release Delivery Modes: Which One is Right For Your Business?

Confirmit

Confirmit Horizons™ is our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. It provides you with richer insights, so you can make smarter decisions and react faster to business needs.