Comm100

FEBRUARY 2, 2022

Does your customer service team have big plans for 2022? With the turbulence of the pandemic now settling down, there’s no excuse not to begin implementing strategies to improve your customer service and support operations. But where to begin? Where should you focus your attention and budget? And what changes will really move the dial? In this blog we’ll look at the top customer service improvement strategies for 2022, and show you how you can bring your team one step closer to digital CX excell

Customer Service 130

Customer Service Strategy Omni-Channel Chatbots 130

Alida

FEBRUARY 2, 2022

Hitting a perfect 100% is hard. That’s why people love playing with the 80/20 rule.

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Kerry Bodine

FEBRUARY 2, 2022

Recently, I was emailing with an online retailer about an item I wanted to return, and the message in their email footer struck me: “Please be kind to our team — it’s important for us to have real humans on our support and not bots. I promise all we want is to make you as happy as possible.” . Sigh… It really bums me out that we’re living through a time when this type of plea is necessary. .

Connections 149

Connections Retail Course Management 149

TechSee

FEBRUARY 2, 2022

In the last few years, call centers have experienced an awakening with pandemic-driven remote work models, increased demand for service, and rising awareness of the benefits of delivering a good customer experience. Companies are investing in their call centers to differentiate and personalize their brand and improve overall operational efficiency. And as with most things, all roads lead to technology. .

Call Center 124

Call Center Self Service Technology Social Media 124

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

ShepHyken

FEBRUARY 2, 2022

I recently wrote an article about the little surprises that companies – and people – sometimes give us when we do business with them. We received some great feedback, and it got me thinking of other ways to surprise our customers. That’s what this follow-up is about. I’m often surprised at how companies find ways to improve a customer experience with something that has nothing to do with what they sell.

Hotels 125

Hotels Touchpoint Customer Service Training Tips 125

One Millimeter Mindset

FEBRUARY 2, 2022

Do you make it a habit to acknowledge yourself each day? Think about it. Before you awake or when you have that first cup of coffee, take time to appreciate yourself. Then, continue the habit. Make it your priority to tell yourself, throughout the day, how proud you are of “you.”. Now, if you have children, your refrigerator is a display of their artwork or awards.

Innovation 87

Innovation Consulting Measurement Leadership 87

delighted

FEBRUARY 2, 2022

You’ve likely heard the saying, “If you can’t measure it, you can’t improve it.” And while the saying may not be referring to the employee lifecycle, the sentiment certainly rings true within the workplace. The employee lifecycle is the journey employees embark on when they first join your organization and lasts through to when they leave (and sometimes beyond that).

Net Promoter Score 85

Net Promoter Score Social Media Employee Experience Survey 85

Engine Insights

FEBRUARY 2, 2022

When it comes to brand communication and marketing, creative efforts and strategy can often feel like a shot in the dark. Knowing which components of a campaign performed well and where improvements can be made is valuable information, but often difficult to come by. With engagement metrics and insight, you can better position your brands and create effective messaging to propel your brand forward.

Metrics 80

Metrics Brands Communication Strategy 80

SAP Customer Experience

FEBRUARY 2, 2022

An ongoing challenge In my 20+ years working with SAP customers, one thing has remained fairly constant: most organizations do not handle user adoption well. What do I mean by ‘user adoption’? I am talking about ensuring that the employees within your organization know how to correctly handle your systems.

System 74

System How To Training Customers 74

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Magellan Solutions

FEBRUARY 2, 2022

When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. As the top call center country of the world , the Philippines continuously impress global leaders because of its educated workforce, efficient labor practices, industry expertise, low labor cost, and strategic location.

Call Center 75

Call Center Industry Contact Center Government 75

Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. According to industry studies , average annual turnover ranges between 30-45 percent – with some centers experiencing turnover into the triple digits.

Contact Center 68

Contact Center Gamification Culture Employee Engagement 68

dscout People Nerds

FEBRUARY 2, 2022

Dave Hora outlines his philosophy for generating research activities with a structure that’s flexible and human-focused, woven from architecture and wine making.

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GlowTouch

FEBRUARY 2, 2022

A Look Back and the Road Ahead. PRESS RELEASE FEBRUARY 15, 2022, 09:00 EDT Louisville, KY — GlowTouch LLC, a global Business Process Outsourcing (BPO) services provider based in Louisville, KY, is celebrating its 20th year in business this month. From its inception, GlowTouch has grown into a global enterprise with seven contact center locations and thousands of agents who support clients in varying industries worldwide while cultivating its brand as The Uncommon BPO TM.

Contact Center 52

Contact Center Hospitality Customer Retention Omni-Channel 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

SurveySparrow

FEBRUARY 2, 2022

There is a lot you can do with spreadsheets – 26 of them, to be exact. However, there are a lot of people who don’t have, don’t use, or just don’t like Excel. So, here’s a quick tutorial on how to convert Excel to PDF for their benefit. We will be using three easy methods with tools you can find online. Method 1: How to Convert Excel to PDF with Google Sheets.

How To 52

How To Financial Tools Tips 52

2020 Research

FEBRUARY 2, 2022

Investing in a Tech-Forward Future. We are excited to announce that we have appointed new tech-focused leaders to our strategic team – further supporting our commitment to our digital transformation and providing you with more choice in how you capture insights. Latest Leadership Assignments. Troy Anderson. Chief Product & Technology Officer. Troy joins our team to lead the engine that powers our technology systems and research technology products – ensuring our qual and quant solutions are

Leadership 52

Leadership Groups Connections Technology 52

Stella Connect

FEBRUARY 2, 2022

You’ve dealt with it before and there’s no doubt you’ll face the same challenge again: call center turnover. In customer service, the revolving door of agents joining your team and exiting in a few months or only a year seems to be normal. Quality Assurance & Training Connection completed a research study that found the industry’s average turnover rate is 30 to 45%.

Call Center 52

Call Center How To Training Customer Service Training 52

CSM Magazine

FEBRUARY 2, 2022

A business is nothing without its customers. It could probably be an idea and nothing more. If you are a business owner, you already know that getting customers to buy from you is your main goal. If you are a business owner, you already know that getting customers to buy from you is your main goal. According to Marketingdonut, loyal customers can increase your revenue, and when you only acquire 5% of them, your revenue will increase up to 95%.

Tools 52

Tools Ecommerce Chatbots Social Media 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Education Services Group

FEBRUARY 2, 2022

Money may not be able to buy you love, but we are living in a material world, and I’ve heard that very few people like scrubs. So, it shouldn’t come as a surprise to any of us in the Customer Success world that revenue is kind of a big deal to a business. And let’s be real here – especially to those on the financial side of the business. They deal in these facts and figures all day long.

Metrics 52

Metrics Financial Customer Success Customer Retention 52

C Space

FEBRUARY 2, 2022

Customer Inspired Perspectives on Grocery and Drinks Trends in 2022. C Space CEO, Jessica DeVlieger, was invited by WARC to give her perspective on 2022’s key Grocery and Drinks Industry trends. Our in-depth research shows how emerging and accelerating trends have dramatically altered the competitive landscape over the last two years and exposed new possibilities for customers, employees, and business.

Trends 52

Trends Banking Consumers Industry 52

kommunicate

FEBRUARY 2, 2022

Last Updated on February 2, 2022 As of 2021, WhatsApp is estimated to have a 2 Billion user base. At least 100 Billion messages are exchanged through the app on a daily basis (Think Impact). These two statistics alone provide insights into how far and wide a presence WhatsApp enjoys as an instant messenger. The [.]. The post WhatsApp chatbot – The Ultimate Guide for 2022 appeared first on Kommunicate Blog.

Chatbots 52

Chatbots 52

CustomerSuccessBox

FEBRUARY 2, 2022

Customer Success (CS) and customer experience are often disregarded when firms merge, despite the fact that it is undoubtedly one of the most crucial components of any business. According to Gartner’s research, organizations of the future will compete mostly on customer experience. Driving Customer Success during acquisitions is the trickiest as even the slightest operational change can have a huge negative impact on both personnel and customers.

Customer Success 52

Customer Success How To System Customers 52

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Training

The DiJulius Group

FEBRUARY 2, 2022

Chief Revolution Officer John DiJulius of The DiJulius Group discusses how companies can build a culture that employees will love. Learn: The DiJulius Group’s leadership mission How to prioritize employees’ mental health How to drive employee engagement Why you should build a culture moat And how the great resignation is a great opportunity Resources mentioned: Read Full Article.

Culture 52

Culture Employee Engagement Leadership Groups 52

Andrew Mcfarland

FEBRUARY 2, 2022

Is your business actually changing? Or are you treating customers the same day after day after day?

Customers 62

Customers Customer Experience 62

MyCustomer

FEBRUARY 2, 2022

Voice of the Customer How to surface customer expectations to steer CX.

How To 65

How To Customer Expectations Customers 65

Forrester's Customer Insights

FEBRUARY 2, 2022

The future of payments will see firms shift focus from consumers toward businesses, embedding payment technology (not payments), and programmable payments in a quest to mitigate complexity.

Technology 49

Technology Consumers Banking Financial 49

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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience

My Customer

FEBRUARY 2, 2022

TThe Great Resignation has now been with us for just over a year. Although it has been documented in more detail in the US, there has been a. 2nd Feb 2022. By Simon Dillsworth SVP, Client & Market Strategy.

Strategy 52

Strategy Marketing 52

Forrester's Customer Insights

FEBRUARY 2, 2022

Ransomware — an attack that makes us feel like we’re Bill Murray trapped in a Groundhog Day loop. It’d be a safe bet that if Punxsutawney Phil was tasked with predicting ransomware, he’d see his shadow every Groundhog Day. Buckle up for some wintry, miserable, ransomware weather, because ransomware attacks have been increasing and evolving […].

Trends 48

Trends Customers 48

Keatext

FEBRUARY 2, 2022

The post Support ticket analysis keeps your company in the game appeared first on Keatext.

Analysis 52

Analysis Company 52