InMoment XI
SEPTEMBER 14, 2017
Digitalization is transforming businesses throughout the world and customer experience is a key component. According to SAP’s recent Digital Transformation Executive Survey, 84 percent of companies globally believe digital transformation is important or critically important to their survival in the next five years. The top 100 are 58 percent more likely to cite customer empowerment.
CX Journey
SEPTEMBER 14, 2017
Journey maps are a catalyst for change. But only when done right! You've heard me say that before, and it's the truth. But the problem is that so many people don't map correctly, and they end up with useless "documents" that aren't actionable. What are they doing wrong? I address this question - and many more - in my session for GMC Software's (now Quadient's) second CX Transformation Day.
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InMoment XI
SEPTEMBER 14, 2017
Digitalization is transforming businesses throughout the world and customer experience is a key component. According to SAP’s recent Digital Transformation Executive Survey, 84 percent of companies globally believe digital transformation is important or critically important to their survival in the next five years. The top 100 are 58 percent more likely to cite customer empowerment.
Michelli Experience
SEPTEMBER 14, 2017
__. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli. Save Save. The post {Infographic} When It Matters Most appeared first on Joseph Michelli.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
West Monroe
SEPTEMBER 14, 2017
One of the best things about our profession is the opportunity to meet and collaborate with so many talented and interesting people at our clients and in the community. This blog series introduces some of the executives with whom we work and spotlights the ways they are leading and making their mark, both personally and professionally. Curtis Kopf, Premera Blue Cross.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Amity
SEPTEMBER 14, 2017
We've made some exciting updates on the Amity platform. Take a look below to find out what new features and product enhancements just came out! Account Views. Amity’s newest updates include a powered-up version of the views engine. For each view, filter your accounts and keep it concise by selecting which columns to display. When creating the view, select an original sort order and favorite the view to always display it at the top of the side panel.
Totango
SEPTEMBER 14, 2017
Today we hosted a webinar on Customer Health with our customer, iPerceptions. There has been a TON of interest in this topic which is why we’re calling it Part 1 of our Customer Health series. For those of you who couldn’t attend today’s webinar but have an interest, catch the highlights below the link to the recording! What is a Customer Health Model?
ReviewTrackers
SEPTEMBER 14, 2017
Citations are an important part of any local business’ ability to market themselves in an organic and effective way. They’re definitely your best friend if you’re trying to improve your visibility on local search engine results pages (SERPs) , or when you’re looking to protect and strengthen your online reputation across multiple digital properties.
Magellan Solutions
SEPTEMBER 14, 2017
For businesses that are still working on developing their own self-service order taking portal, having professional order takers on board is crucial. But even if you already have a fully operational order taking service for your customers who prefer ordering by themselves, the presence of live order takers is still a valuable asset for your business, as it meets the need of your customers who prefer human interaction over digital, do-it-yourself channels.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Amity
SEPTEMBER 14, 2017
We've made some exciting updates on the Amity platform. Take a look below to find out what new features and product enhancements just came out! Account Views. Amity’s newest updates include a powered-up version of the views engine. For each view, filter your accounts and keep it concise by selecting which columns to display. When creating the view, select an original sort order and favorite the view to always display it at the top of the side panel.
mopinion
SEPTEMBER 14, 2017
Choosing the right user feedback software, or any type of software for that matter, is a very delicate process for many businesses. Typically, the team (or role) appointed to choosing the software will start by gathering key criteria that is considered important for the business. Then they must find a suitable vendor that meets that […]. The post Buyer’s Guide: 9 Tips for Choosing the right User Feedback Software appeared first on Mopinion.
Stella Connect
SEPTEMBER 14, 2017
Mystery shops, CSATs, and sales numbers can tell you a lot about what’s happening in your stores. Especially if you study them as an integrated whole. And yet, as valuable as they are, these data streams won’t help you to fully understand the why: why your customers behave the way they do on the sales floor. Suppose a customer enters one of your stores, with merchandise of all kinds as far as the eye can see, and walks out empty-handed.
Promoter.io
SEPTEMBER 14, 2017
Imagine you have a Net Promoter Score of 75. That’s pretty amazing, right? According to scoring guidelines, it’s world class! With an NPS score of 75, you’d be in the neighborhood of the most successful companies in the world, including Apple, Southwest Airlines, and Netflix, just to name a few. While that is a great […]. The post How to Clone Your Best Customers with Attribute Analysis appeared first on Promoter.io Blog.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Clarabridge
SEPTEMBER 14, 2017
By: Barbara Hoffman, Product Marketing, Clarabridge. Henry Ford once said “It is not the employer who pays the wages, employers only handle the money. It is the customer who pays the wages.”. When you focus on the customers, they certainly do pay wages. In fact, customer-centric companies are 60% more profitable compared to companies not focused on customers.
Amity
SEPTEMBER 14, 2017
What's new on the Amity platform ? Take a look below for a detailed rundown of Amity's newest features and product improvements. Account View Improvements. Pre-Select Columns in Views. When you add or edit a view, you can now control which columns are displayed when the view is selected. To select a column, drag the column name from the Available list and drop in the Selected list.
Provide Support
SEPTEMBER 14, 2017
FAQ page for self service. More and more customers take an advantage of self service options before contacting customer support representatives. In fact, Gartner reports that improving the self-service experience of consumers is among the top 3 priorities for companies that aim to improve customer experience and service. According to Zendesk 50% of customers think it’s important to solve product or service issues themselves.
Amity
SEPTEMBER 14, 2017
What's new on the Amity platform ? Take a look below for a detailed rundown of Amity's newest features and product improvements. Account View Improvements. Pre-Select Columns in Views. When you add or edit a view, you can now control which columns are displayed when the view is selected. To select a column, drag the column name from the Available list and drop in the Selected list.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Fox Metrics
SEPTEMBER 14, 2017
Let’s talk about how you can reduce your bounce rate. Below are three key steps you should take in strategizing a plan to lower your bounce rates. 1) Ranking pages by bounce rate – The first step in strategizing your plan of attack for improving your site’s bounce rates is understanding where on your site high bounce rates are occurring. To build your understanding, rank all of your pages by bounce rate.
West Monroe
SEPTEMBER 14, 2017
Hurricane Irma made its second U.S. landfall on Marco Island, FL early Saturday afternoon. As one of the strongest hurricanes ever recorded in the Atlantic Ocean, the impact of the category five storm has been extreme. Irma’s wrath damaged areas from Southwest Florida to South Carolina, created one of the largest mass evacuations in U.S. history, and caused power loss for close to nine million people.
Fox Metrics
SEPTEMBER 14, 2017
Before we get into multi-channel attributions, let’s first define the analytics term attribution modeling. For companies that have online sales, it can be challenging to determine what marketing channel deserves the credit for a conversion (sale). For instance, let’s say you’re on Facebook one day and you see an advertisement for a pair of sunglasses that you really want.
West Monroe
SEPTEMBER 14, 2017
Having just attended IDC’s Tech Outlook 2017 this week at the historic Merchandise Mart here in Chicago, I wanted to share some thoughts and summary for those who were unable to attend. As we all know data is the life blood for most businesses and continues to grow in importance each day as technology evolves. Dave Reinsel, IDC Senior Vice President and the analyst leading the talk broke data into three consecutive “platforms”: 1 st platform: Large mainframes and server rooms from the 80’s. 2 nd
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Smith+co CX
SEPTEMBER 14, 2017
For better or worse ‘Customer Experience’ has become one of the most talked about fads in business circles. For those on the periphery of this subject, it can be annoying. And for those like me who specialise in the subject, it’s often teeth-clenchingly frustrating because of the drivel that is spoken. However, the upside is that there’s no faster way to spread the benefits and advantages of CX than through word of mouth, so in one sense, long live the discussion!
Happy or Not
SEPTEMBER 14, 2017
September 19-21, 2017 | Cologne, Germany The Zukunft Personal is the hot spot of the HR sector and is aimed exclusively at HR-decision makers and managers in companies, administrative and non-profit organisations. HappyOrNot is proud to join Zukunft Personal event. You can find us from our Booth T42. You will be able to find and interact with several […].
Smith+co CX
SEPTEMBER 14, 2017
For better or worse ‘Customer Experience’ has become one of the most talked about fads in business circles. For those on the periphery of this subject, it can be annoying. And for those like me who specialise in the subject, it’s often teeth-clenchingly frustrating because of the drivel that is spoken. However, the upside is that there’s no faster way to spread the benefits and advantages of CX than through word of mouth, so in one sense, long live the discussion!
Happy or Not
SEPTEMBER 14, 2017
September 19-20, 2017 | Singapore TechInnovation is a premier technology-industry brokerage event organised by IPI. It brings together international and Singapore technology providers and seekers to explore technology and business collaboration opportunities through open innovation. In its sixth year since its inception in 2012, it has grown to become a leading conference and exhibition in Singapore […].
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Talkdesk
SEPTEMBER 14, 2017
Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Here’s more information on one of the videos available in this library. Fireside Chat with Doordash and TechCrunch. Session Host / Moderator: Josh Constine, Editor-At-Large, TechCrunch.
Influitive
SEPTEMBER 14, 2017
At the heart of every successful advocacy program is a single marketer—a forward-thinker, a trailblazer, an innovator—who recognized the power of advocate marketing and ran with it. It takes a special kind of marketing professional to plan, execute, and measure the success of an advocacy marketing program—especially since they also must continually demonstrate to their.
Customer Bliss
SEPTEMBER 14, 2017
I’m up to Episode 68 on my customer experience podcast , and while I’ve shared lessons from my guests in the past , I haven’t done it recently. I decided to go back to around Episode No. 50 and see what items I could pull together that may be of value to you or your career. Growing Your Customer Base. This is all about repeatable, scaleable process, as Lexi Reese explained to me in Episode 50.
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