Thu.Jan 21, 2021

A Small Business Guide to Protecting Customer Data and Information

CSM Magazine

The amount of time we spend on the Internet rocketed last year due to the global pandemic. We buy online, spend our free time surfing the web, work in the digital space, and open web-based businesses. Basically – we live online – and leave a lot of our personal information there.

Customers say the darndest things


Customer service speaker, author, and coach Dan Gingiss reads real customer feedback live and gives you advice on what to do about it. Webinars


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Small Business Guide to Live Chat in 2021


There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat.

A Bottle of Shampoo and Digital Customer Experience

NICE inContact

Your customers are living their lives digitally, so meeting them where they live makes it easier for them to communicate with you. Connecting with customers on platforms that they use and are familiar with goes a long way to driving an exceptional customer experience.

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

Here’s 2 Sure-Fire Tactics That Have Never Let Me Down – Tip #25

Steve DiGioia

Most people have a few go-to strategies that they follow during times of need. They’re comforted knowing they have a tried-and-true method that works for them and have tactics that have never let them down. I’m no different. Experience has shown us the way and we are better off because of it.

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More Trending

What is NPS: the Concept and Formula


You hear the term tossed around in most any meeting focused on customers: “What’s the NPS? How many Promoters do we have? How many Detractors?” You may be asking yourself “What is NPS and what should we be doing with it?” . Net Promoter Score (NPS) is a simple, powerful measure of customer loyalty.

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6 Book Recommendations for Community Builders in 2021

Vanilla Forums

We learned so much about online community building in 2020 - probably far more than some ever intended to learn. Fortunately, many leaders have paved the path to better digital communities before 2020 and have imparted lessons to us through this transformative year. Community News


The Role of a Confidence Score in Conversational AI


This blog is written courtesy of Interactions R&D team. When should AI say: “I don’t know”? No one is perfect! Humans make mistakes, and so do machines. An admirable quality in humans is to accept one’s mistakes. It turns out that it is also a valuable quality for AI.

WATCH NOW: Customer Journey Mapping: Which Touchpoints Really Matter? | PeopleMetrics LIVE!


Customer Journey Mapping: Which Touchpoints Really Matter? Customer journey mapping is an important part of measuring the customer experience, but getting started with this exercise can feel overwhelming. How do you create a customer journey map? What is a touchpoint in the customer journey?

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Pandemic Lockdown Has Accelerated Interest in CRM Systems

CSM Magazine

The lifestyle changes driven by the lockdown have prompted more small businesses to radically transform their business processes. It’s increasingly become clear that companies were ill-equipped to handle this new way of working and are turning to technology for help.

Security Issue with Connection Balance Endpoint Resolved


We take security seriously at Perkville and plan to publish issues that we find and resolve, even if they are minor and there is no evidence a breach occurred, to ensure that we stay in compliance with legal requirements as well as to establish trust with our customers.

Le CDO Prend Sa Place Autour de la Table

Forrester - Business Intelligence

De plus en plus, les CDOs rejoignent la table des comités exécutifs d’entreprise. Maintenant, il faut qu’ils comprennent ce qu’on attend d’eux. Le monde a changé, et les décideurs dans les sociétés l’ont bien compris.

Optimove Introduces: The Heptagon for CRM Excellence


Here’s a short mad lib for you, so feel free to fill in the blanks: “2020 was a year in which brands had to become a lot more _ and put more emphasis on _”. The way you answer it can tell us a lot about what your role is.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

What is a Human Resource Information System, HRIS?

Call Experts

HRIS, Human Resource Information System, is a software solution used for data entry, tracking, and management of an organization’s HR-based operations.

Conducting Employee Assessment: An Employee Evaluation Checklist


Most Companies conduct Employee Assessments regularly, at least once a year. It is a useful tool in managing employee performance and details how the employee’s work performance matches expectations. These results are often tied with bonuses and promotions.

Leading Through Zones of Genius and T-shaped Skills Theory


Uplight had our all-company remote meeting called the Upsite this January. Like most all-company get-togethers, we took advantage of the time in order to align our goals and priorities, building stronger connective tissue throughout the team.

The Essential Guide to SaaS Product Management


It is quite known that nearly 80 percent of companies use SaaS applications for various functions in their system. It is mostly SaaS products that rule the roost in the business world. SaaS or on-demand software goes back to the 1970’s.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Webinar recap: The incredible power of productized APIs


How should businesses tackle their API strategies? I get asked this question a lot when consulting API teams. The answer: organizations should adapt their APIs to serve customers, and productized […]. The post Webinar recap: The incredible power of productized APIs appeared first on PK.

Jan 21 – Customer Success Jobs


Role: Senior Director, Customer Success Enablement Location: Salt Lake City, UT, US Organization: Workday As a Senior Director of Customer Success, you will partner with Customer Success field leadership to influence Workday’s Customer Success strategy, program approach, and execution.

Direct Messaging in Salesforce – the Path to Seamless Business Communication

CSM Magazine

After a tumultuous year, companies are finding themselves at crossroads, dealing with changes triggered by the pandemic not just on the customer side but also within their workforce.

Customer Data Platform (CDP): The Ultimate Guide


The new generation of Customer Success saw the christening of an innovative version of the technology, namely the Customer Data Platform (CDP). In no time, it started garnering attention mainly due to its stellar capabilities of clubbing disparate information under a single umbrella.

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The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

The Top Benefits of Online Shopping

CSM Magazine

As more people these days prefer to buy items online, online shopping has been a trend. Gone are the days when people are going to stores or malls physically- the traditional way, because of the advantages that online shopping gives.

Optimove Introduce: The Heptagon for CRM Excellence


Here’s a short mad lib for you, so feel free to fill in the blanks: “2020 was a year in which brands had to become a lot more _ and put more emphasis on _”. The way you answer it can tell us a lot about what your role is.

[Survey] How do you use technology in your Customer Success team?


Customer Success, traditionally, has been perhaps one of the most under-appreciated functions in a company. As a result, they’ve also been painfully underserved when it comes to technology. But things are looking up.

What It Takes to Be a Revolutionary

The DiJulius Group

In this world of what seems like recession, depression, and destruction all around us, if you truly look closely and dive deeper, we’re now in a time of greater possibilities. And it takes a revolutionary to see that! What Does It Take to be a Revolutionary?

Considerations When Building Multilingual Communities

Speaker: Adrian Speyer, Head of Community for Vanilla

Communicating in your native language is very powerful and can make customers feel welcome and heard. However, creating multilingual communities online is not just important - it’s complicated. Successfully supporting customers in their own language goes much further than just translation; there are many things to consider. Join us on March 9th, 2021 at 12:00 PM ET, as Adrian Speyer, Head of Community for Vanilla, shares his years of experience in creating and working with companies looking to create global communities. He will unveil his secrets for your success and the things to watch out for when you decide to dip your toes into creating multilingual communities.