Fri.Nov 29, 2019

Make A Choice About How You Want To Show Up in the Marketplace

Customer Bliss

As we take time to relax, spend time with our families, or ponder on how to best close out the fourth quarter, I’d like to share a few words with you.

Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

ShepHyken

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. People will forget what you said, people will forget what you did, but people will never forget how you made them feel.

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Protected: TUESDAY TIPS BY THOMAS: Stat Testing in StoryCreator

Dapresy

This content is password protected. To view it please enter your password below: Password: The post Protected: TUESDAY TIPS BY THOMAS: Stat Testing in StoryCreator appeared first on Dapresy Market Research Reporting. blog stat test stat testing storycreator tips

Tips 76

12 Best Principles & Practices to Optimize Help Desk Management

ProProfs Chat

Undoubtedly, the help desk is the lifeblood of an organization. A robust help desk addresses the queries of customers promptly and yields a powerful service cycle.

The 2020 Community Trends Webinar Series

Speaker: Vanilla Forums

Is your community program up to the standards of 2020? Save your seat for this webinar series, and don't miss your chance hear from five of Vanilla Forums' community experts as they respond to your pressing questions and dive into some of the biggest community trends identified for 2020!

Net Promoter Score® Vs Customer Satisfaction Vs Customer Effort Score?

Genroe

In the search for the perfect customer feedback metric there is an ongoing arms race. It started with the venerable Customer Satisfaction. Then came the Net Promoter®. More recently we have seen the Customer Effort Score. What about Net Emotional Value (NEV) or Net Value Score?

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The 7 Telltale Signs of a Company NOT Committed to Customers

Beyond Philosophy

The 7 Telltale Signs of a Company NOT Committed to Customers. I discovered many years ago that I could determine whether a company was committed to customers pretty quickly.

Manage customer perception

Customer Enthusiast

Increasingly, travelers are reading hotel reviews before deciding where to spend their travel dollars. Research suggests that the average person reads about seven reviews before making a decision and 33% of travelers reported changing their hotel booking plans after reading online reviews.

How to Test Your Telephone Customer Service

CSM Magazine

Find out if your telephone customer service is winning or losing customers by making a “mystery call”. If your customers aren’t impressed by you or your co-workers on the telephone, they can switch businesses by merely hanging-up and dialing the competition.

How Call Centers Use Artificial Intelligence (AI) to Enhance, Not Replace Humans

Advantage Communications

Artificial intelligence (AI) has long been a controversial subject. The phrase often comes with the worry that companies will completely change the way they internally operate, investing in robots over humans.

Your Complete Customer Engagement Handbook

Transform your contact center to build relationships with your customers that will last a lifetime.

5 Best Practices for Effective Customer Feedback Programs

Genroe

Increasingly, organizations are becoming dissatisfied with running customer satisfaction surveys and turning instead to designing and implementing customer feedback programs.

Black Friday vs Cyber Monday Social Sentiment

NetBase

Black Friday has become a holiday for the shopping obsessed, or the savings obsessed, whichever you’d call it. But the Black Friday in-store frenzies are fighting hard against Cyber Monday online savings. Which will win out? And why does this intel matter to brands?

MyCustomer's 10 most popular articles of 2019

MyCustomer

Loyalty MyCustomer's 10 most popular articles of 2019

Black Friday vs Cyber Monday Social Sentiment

NetBase

Black Friday has become a holiday for the shopping obsessed, or the savings obsessed, whichever you’d call it. But the Black Friday in-store frenzies are fighting hard against Cyber Monday online savings. Which will win out? And why does this intel matter to brands?

How to Create an Exceptional Customer Experience

Learn 5 actions your organization can take right now to improve the customer experience.

CX job vacancy of the week: Wifinity

MyCustomer

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.C 29th Nov 2019. By Neil Davey Managing editor