Thu.Sep 23, 2021

Evolving Customer Service: Easy Steps to Help Your Customers Through Digital Transformation


Technology continues to evolve across all business sectors. Artificial intelligence, machine learning, IoT, and analytics are part of the technology stack that every company has actively started using to enhance productivity and efficiency.

Outsource Telesales Reemergence Amidst Online Digital Marketing Noise

Magellan Solutions

Leverage outsource telesales to improve your online digital marketing efforts. To go digital has become the mantra of most businesses. Thus they amp up their marketing and sales efforts online, which is the practice of online digital marketing.

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5 Reasons Why You Should White Label Live Chat


Live chat is helping companies in the customer engagement field improve their customer service, but what about white labeling it? Statistics show that approximately 75% of people prefer live chat to other communication channels –making it one of the best communication platforms available.

Phone? Web? Email? Text? What’s the best way to get feedback?

Daniel Group

Welcome to Success Strategies. What’s the best way to get feedback? Is it phone, web, email, or text? Well, unfortunately, there is no one correct answer. It depends on multiple factors, from the complexity of the transaction to your customers’ preferences.

UC, Contact Center Integration Drives Business Value

How extensive is integration, and how are companies leveraging it—both technically and operationally? In this whitepaper, you’ll receive in-depth insights on how companies are utilizing integrated platforms in their day-to-day operations and which success metrics they are measuring. Download your copy now to discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces.

5-Step Content Checklist Proven to Drive Results


If you're wondering what a content checklist is and why some of the top brands use checklists in their content marketing strategy - you’re in the right place. Paid Search Search Marketing Organic Search Content Marketing

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Free Custom Keyword Research Template For Any Topic


SEO keyword strategy can feel overwhelming. Paid Search Search Marketing Organic Search Content Marketing

I’ll Be Back! The Phrase We All Want Our Customers To Say

Beyond Philosophy

We all want customers that return and buy more for us. Returning customers often buy more than new customers and require fewer resources to attract. So, how do you get customers to come back? . I went outside my own resources to get you an answer to that question.

6 Best Free Keyword Generators


If you manage a blog, create buyer personas, or run paid search campaigns, you may sometimes hit a creative wall. Search Marketing Organic Search Content Marketing

What Is CSAT and How Can It Help You Improve Satisfaction?


What is CSAT , what is it good for and how do you track it and use it? In this post, we’ll focus on this important customer satisfaction metric. We’ll define what it is and how it contrasts with another popular key performance indicator, NPS.

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AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Quality Assurance is a major challenge for contact centers today. With up to 95% of customer interactions going unreviewed, many organizations are relying on a small sample of data to coach and evaluate their agents. AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!

How To Search For Keyword Volume: Tips and Tricks


If you’re developing an organic content marketing strategy, one of the most important things you can do is find and use the right keywords to capture the right traffic for your website.

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Call Volume Forecasting: Predicting the Future from an Unusual Past


Call volume forecasts are inarguably an essential tool in the successful delivery of customer care excellence. Your program’s forecast is the map that tells you where to go based on where you’ve been. Without it, you’re lost at sea.

How to Create a Great Keyword List That Drives Results


Finding the right keywords helps put your content and ad campaigns in front of the ideal target audience you want to connect with most. Paid Search Search Marketing Organic Search Content Marketing

What’s Next? A Look at CRM Marketing Trends Is a Look at Digital Marketing’s Future


Too many marketers still approach their jobs like they do their dating apps: it’s all about getting the catch. Branding and acquisition first, then everything else.

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Remote Agents and Digital Transformation

Remote agents are the new reality. Happier agents mean a better customer experience and improved CSAT/NPS scores. This new normal brings new challenges for contact centers. Find out what you need to do for your organization to excel. This eBook includes checklists for developing agent empathy and business continuity plans.

How to Search Keywords on a Website


Understanding keywords helps you bridge the gap between you and your audience. When you have a better idea of how users seek out information, you can create content that will be readily available and quickly visible on search engines to establish authority and marketability of your brand.

A Roadmap For Value Based Selling

Integrity Solutions

A value based selling approach is intended to help salespeople focus their client conversations around creating product value versus price. This helps to better differentiate themselves in a highly competitive market.

This Week: Messenger and WhatsApp Open Up for Easier Customer Engagement


Hello and welcome to The Conversation Round-Up where I sift through the latest news and trends in messaging, automation and customer experience to bring you the stories that matter. Customer Service Messaging Channels Bots and Automation Best Practices Company News

The Modern Guide to Customer Satisfaction in the Restaurant Industry


Cultivating a high level of customer satisfaction is a priority for all restaurant brands because foodservice is one of the most competitive industries.

Top 5 Reasons to Move to the Cloud

Hybrid or 100% cloud? The choice is yours. With comprehensive security, unmatched scalability, cost certainty, and guaranteed reliability, a cloud-based contact center solution will serve your customers 24/7 without the operational headaches and cost issues of an on-premise solution. Download Enghouse's eBook today and learn the top reasons you should move to the cloud!

VIDEO: Workforce Management Shifts During the Pandemic


With or without the pandemic, the work from home model was in Community WFM’s projects a long time ago. Daryl is emphasising on the main challenge this process brings in an operating culture. The post VIDEO: Workforce Management Shifts During the Pandemic appeared first on NobelBiz®. Blog Insights

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SMEs Need Qualitative Market Research Services

Magellan Solutions

Market Research Services SMEs Can Outsource. Today’s business decision-maker has an abundance of marketing research method options. . Understanding what market research is and how best to use research methodologies to your advantage is vital in reaching your target customers and increasing ROI.

VIDEO: Why Community? How Daryl Gonos & Team Came Up with the Name


For Daryl and his partners, it all started with a vision. Community was about creating the tools needed by every agent and supervisor in an encompassing solution. Find out what was the game changing philosophy behind Community WFM and how it all came to life. The post VIDEO: Why Community?

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How Does Customer Service Work in the Gambling Industry?

CSM Magazine

Customers are the lifeblood of nearly any business. If you have something to sell, someone will want to buy it. When it comes to online casino games and poker, the customers are the players.

A Master's Guide to B2B: How Listening to Your Customers Can Grow Your Business

Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate

Improved marketing conversion, happy customers, and faster growth - that’s only three things that can be accomplished by just listening to your customers. Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business. The question is - how do you capture all this? Join Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate, for this essential discussion on the ins and outs of brokering the optimal customer interaction.

VIDEO: Why You Need to Try Mobile Apps in Your Contact Centers


Daryl thinks companies should leverage mobile technology because mobile apps redefine how customers are interacting with a business, in a seamless experience. He brings out different use cases in which the customer is the focus and showcases the tremendous benefit behind it.

Town Hall Kudos


Important Communication on Corona Virus Email 1. Important Communication on Corona Virus 2. GlowTouch HR's Role in Crisis. Add Your Heading Text Heresdfgsdfgsdfgsdfgsdfg. Testing. The post Town Hall Kudos appeared first on GlowTouch Technologies

VIDEO & ARTICLE: What Is Agent Adherence & How to Improve It


Like many other metrics, adherence is a data point that needs to be managed properly in order to make it successful. Daryl thinks that’s what differentiate the oppressive characteristic in it, from it being used fairly in a team.

Call Experts Ranked Best BPO Service in Charlotte

Call Experts

Call Experts was highlighted among the most trusted providers for outsourcing human resources, client support, customer experience solutions, and other services.

The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!