Thu.Jul 30, 2020

Boring Customer Service—Is That What Customers Want?

CSM Magazine

Call me boring, but I want the same thing every time—at least when it comes to customer experience. I want it to be good. I want it to be consistent. I want to predict the experience I’m going to have with the people and places I do business with.

How CX Can Benefit Insurance Companies


Customer Experience (CX) has begun to impact more and more industries as of recently, and insurance is one of them. As an industry that. Source. Insight customer customer experience customer loyalty cx insurance

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The Essential Guide to Customer Feedback


Is your customer service top-notch? Is the product features the best in the business? You need to have the right customer feedback to know your worth. Realizing one’s true potential can only be done by honest feedback received by the clients.

Are Your Pet Peeves Putting Your Job in Danger? – Tip #9

Steve DiGioia

First off, what’s a “pet peeve”? Well, according to Merriam-Websters dictionary, it’s “something that annoys or bothers a person very much” Are your pet peeves putting your job in danger? I hope not.

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How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

False: Marketers Should Only Use Realtime Data


The “marketing best practices” discussion in the last few years has been marked by a shift to trigger-driven marketing centered around realtime data usage. This has led to a fallacy that marketers should only use realtime data.

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More Trending

5 Habits of Good Customer Service Teams

Vanilla Forums

Good customer service teams all have one thing in common—their habits. In the world of customer service, there are very clear rules about what you should and shouldn't do, however it's still hard to find good customer service these days. Support Customer Service

Does Your CSM Team Need a Post-Sales CRM?


For most modern technology organizations, there is a solution for everything. Over the last few years, one platform – Customer Relationship Management (CRM) – has reigned supreme as the ‘must have’ solution for marketing, sales, and operational teams.

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How to Embed a Survey on Your Website

ProProfs Chat

Every brand focuses on trying to collect customer feedback through surveys and other similar means. While the customer may love to provide feedback to the brands they are associated with, the sheer number of surveys they encounter leads to survey fatigue, making it a significant problem.

Why a Go to Market Strategy Is Important for Every Business

CSM Magazine

To have a successful business, you’re going to need to use marketing strategies to attract new customers and keep loyal ones excited about shopping with you. There are many ways to advertise your company now with the digital world we live in.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Does Your Company Culture Align With Your Outsourced Contact Center?

Advantage Communications

In a lot of our blogs, we talk about just how important the customer experience is to a successful customer service strategy.

Revuze Launches a New Product Listing Optimization Tool For Marketplace Rankings

CSM Magazine

Revuze, an Israeli market research Startup, launches an eCommerce product listing optimization tool for marketplace rankings. This innovative feature helps clients to top the list in any eCommerce marketplace (Amazon, Walmart, Target, etc) searches and boost sales.

Team Spotlight: Nidhi Seth-Huber


Every month, we interview an Uplight employee to get to know more about what they do at Uplight, why they love working here, and what inspired them to get into this industry! This month, I chat with Nidhi Seth-Huber, a member of our new Enlighten Pulse Task Force. What do you do for Uplight?

5 Indispensable Skills for Customer Service Reps

CSM Magazine

When it comes to providing the best possible service to your customers, the people you hire make all the difference.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Optimize your digital experience management strategy to avoid these 3 common pitfalls


Here are the 3 most common pitfalls we help clients avoid while prioritizing their digital experience management (XM) strategies. CX Programs Employee Engagement

Are Happy Agents the Secret to Happy Customers?

CSM Magazine

When problems occur, support teams often bear the brunt of customer frustrations; and during times of upheaval, this only increases. As crucial advocates for your business, how do you create an environment where agents feel empowered to do their best work?

Popular Customer Success Titles in 2020


Source. Customer Success is the buzzword in the modern SaaS companies. There are many meanings attached to it but what does it mean to you? Is it a philosophy, a function in the organization, a mindset? Well, it can be all of it.

3 COVID-19 Marketing Campaigns That Were Perceived as Positive

CSM Magazine

As COVID-19 swept through the globe brands and marketing agencies scrambled to adapt or clean sweep whole new campaigns as current ones became obsolete. . Some brands won and some lost in the mix.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Jul 30 – Customer Success Jobs


Role: Customer Success Manager Location: Austin, TX, US Organization: Punchh Punchh is looking for a CSM, who can own a portfolio of client accounts of brands in the verticals that Punchh currently has customers.

How We Can All Learn From Starbucks in How They’ve Revolutionized the Customer Service Industry

The DiJulius Group

“We are not in the coffee business serving people, we are in the people business serving coffee. People want to be part of something larger than themselves. They want to be part of something they’re proud of, that they’ll fight for, and that they trust.

Learn About Customer-Led Journeys


The post Learn About Customer-Led Journeys appeared first on Optimove. library

Your 2020 return-to-school student, parent, and teacher survey guide


Adjusting to a new normal is never easy. Especially when you, an education leader, are making decisions to craft a unique education experience in light of COVID-19. How do you prepare while also addressing questions and concerns surrounding the new year?

Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists, The Community Roundtable. You will learn the effectiveness of the community in empowering your customers and generating value for your business.

Are You Professionally Trustworthy or Just Self-Focused?

One Millimeter Mindset

Take a pulse-check. How professionally trustworthy are you as you serve colleagues and clients? Are you committed to continuously serving each other, first, so you better serve clients, together? Or, are you self-focused, often opting to serve your own professional needs at the expense of others?

Not Sure Which User Research Methodology To Use? Start Here.

dscout People Nerds

The amount of user research methods can feel overwhelming. Luckily, there are four steps you can take to choose the right one.


7 Tips to Direct Mail Millennials with Success


Make It Personal | 2. Include Digital Connections | 3. Show You Care | 4. Keep It Simple |. Make It Beautiful | 6. Make It Feel Good | 7. Don’t Overdo It. Millennials are everyone’s favorite scapegoat generation.

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Startup Universal: Finland’s “Guest Editor”, Heikki Väänänen

Happy or Not

Heikki Väänänen, our CEO and founder, features as Startup Universal’s latest guest editor. Exploring the strong startup culture in Finland, Heikki draws on his own experiences of building up a business within his Nordic […].

Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.