Thu.Jul 18, 2019

Serving up customer relationships, not just food, at Fiesta Restaurant Group


It’s the story of two cult restaurants – one a radical patio dining concept in San Antonio, TX, and the other a fresh, healthy take on fast food chicken in Miami, FL.

5 Simple Ways to Conquer “Closed Loop” Feedback


Collecting feedback from customers and employees is more important now than ever before. And, as we shared in this recent blog post, there are more ways than ever before to do it. Simply collecting feedback, though, won’t make you successful. You have to take action.

How To Use Google Posts To Market a Local Business

Google Posts are one of the most underutilized features of GMB profiles. Yet if they're used correctly, they can do a lot to help you bring in new business. Why do they work? They make your GMB profile more visually interesting, which makes people far more likely to click on it.

How to provide an effortless customer experience


Imagine this scenario: It’s Amazon Prime Day and you’re thrilled to have snagged the limited-edition wireless streaming stereo system you’ve had your eye on. When it arrives, you open the box and see… a whole load of parts.

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Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators and describe how to connect business results metrics with employees’ workflow metrics.

Making Product Adoption Frictionless for the Customer


Remember how exciting buying your first car was? I do. It was shiny and new and had that fresh car smell. I had researched the one I wanted and day dreamed about all the freedom I’d have to go anywhere once I had the car.

More Trending

IT Leaders – Time to Elevate Contact Center Performance

NICE inContact

IT leaders rely on a set of critical contact center functionalities for efficiency and success. Wouldn’t it be great if there were solutions that allowed for easy scalability, global connectivity, omnichannel routing, all in a unified and secure platform? Watch this video to learn that this is possible and available. NICE inContact CXone helps IT leaders elevate the performance of their contact centers with the leading cloud call center software in the market. .

Custom online research panel – 10 reasons to embrace it

QuestionPro Audience

A custom online research panel, also known as a customer advisory panel or internet access panel is a group of pre-screened respondents who have a willingness to participate in surveys and customer feedback sessions.

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Thanks for Coming in Today by Charles Ryan Minton (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at Thanks for Coming in Today by Charles Ryan Minton. Check out the video below to hear Adam’s one win that you can take away from Thanks for Coming in Today to improve your organization’s customer experience and customer service.

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The Relationship Between Customer Retention and Profitability Explained


Every business needs to be able to make and increase profits. We go to exhaustive lengths to find new ways to make our businesses more profitable, but sometimes the answer is right in front of your nose: if you want to raise profitability, retain customers over a lifetime. .

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

How Do User Analytics Affect Product Development and Customer Experience?


What is User Analytics? User analytics involve tracking activities of users who visit a particular website or mobile app.

4 Important Wins from Digital Transformation in Insurance


Lack of innovation is the biggest complaint that risk managers have about the insurance industry, according to Airmic’s 2019 poll.

The Relationship Between Customer Retention and Profitability Explained


Every business needs to be able to make and increase profits. We go to exhaustive lengths to find new ways to make our businesses more profitable, but sometimes the answer is right in front of your nose: if you want to raise profitability, retain customers over a lifetime. .

Good, bad, or indifferent: Influencing emotion in customer experience

Beyond the Arc

“We’ve got to make things easier and more effective for customers,” said nearly every customer experience (CX) manager, everywhere, for the past decade. Indeed, that’s a great strategy to better meet customers’ practical needs. But that’s no longer enough.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

5 Steps to Create a Personalized Client Model to Drive Your Marketing Strategy

ProProfs Chat

Have you personalized your marketing strategy? If you have not, then you’re probably living under the rock. I started to notice more and more personalized campaigns a few years ago, and back then personalization was a kind of a revolution in the marketing industry.

How we moved our startup from New Zealand to Silicon Valley


Facebook reminded me that it’s been exactly 1 year since we ( Nathan and I) moved from New Zealand to San Francisco! It’s the third time that we are coming to California to live for an extended period of time, but the first time for more than 3 months at a time.

Creating The Perfect Pickle Juice Pitch With Social Listening


Agencies face lots of competition when it comes to winning new business. Next Generation AI-powered social listening offers them the intel to evaluate any niche, master any learning curve, and impress potential clients with the perfect pickle juice pitch. What’s a Pickle Juice Pitch?

Want a successful B2B community platform? Follow these steps.


We’ve heard it all before: customer service is changing, customers prefer self-service, drive customer engagement to increase retention, provide quality support or your customers will churn…. The list goes on.

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How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.

Christmas in July? 6 Quick Wins & Best Practices for Holiday 2019 (and Beyond)


Redundancy, inbox oversaturation, and the overall lack of freshness in holiday emails have an effect. This unsatisfactory ‘bundle’ makes it more difficult for marketers to create innovative emails that convert, engage, and entice brand loyalists, versus those only looking for holiday season deals. However, Optimove has several quick wins and email marketing tips that will take you through the holiday season and beyond to help you stand out from the crowd. Plan Now.

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Redefine Your Call Center with Co-Browsing Software

CSM Magazine

Customer service principles are timeless, but consumer expectations are certainly not. Customers have always expected effective and efficient service but with today’s technological developments, expectations are even higher.

Product Feature: All Your Search Data in One Place


In this week's episode of Real Good Marketing, Brennan and Jordan discussed the synergies of SEM & SEO, and how combining all your search data into one place can help your teams make quicker, more informed decisions. DemandJump's Keyword Profile Dashboard was built out of this key learning.

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Payment Processors and Point of Sales (POS): The Ultimate Guide


In the old days of running a small business, you accepted cash, or maybe a check, in exchange for your products or services. Today, payment processing is—to put it lightly—a more complicated transaction, and you have lots of options for getting it done.

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A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

Combining Disparate Data to Optimize Search Marketing


In this week's episode of Real Good Marketing , Brennan and Jordan discuss the synergies of SEM and SEO and how combining all your search data into one centralized view helps you make quicker, more informed marketing decisions

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Dirty Bathrooms and Messy Stores Still Hurting Retail

Ann Michaels and Associates

Can cleanliness and organization affect how a retail store performs? You better believe it. 2018 was a rough year for several retailers…proving that fact.

Texting vs. Voice: How Generational Differences Shape Customer Engagement Strategy


We all know that consumer demographics matter when it comes to buying behavior and effective marketing tactics. But did you realize that age has a significant effect on how a person wants to interact with brands they love?

3 Ways B2B Companies Can Create a Cohesive Relationship Between Sales and Marketing With Matt Heinz [VIDEO]

Smarter CX

At Oracle Modern Customer Experience 2019, Kevin Gee, Senior Director of Modern Marketing Business Transformation at Oracle met with Matt Heinz, President of Heinz Marketing and discussed how B2B companies can connect better with buyers by building a relationship between sales and marketing.

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5 Ways to Engage Employees for Immediate Impact

Speaker: Vicki Brackett, Author and COO of Sinousia

Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to engage your employees in either work at home environment or traditional brick and mortar. These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention. When it comes to employee performance, you must be proactive on the front-end, or you are forced to be reactive on the back end!