Thu.Jul 18, 2019

Serving up customer relationships, not just food, at Fiesta Restaurant Group

Qualtrics

5 Simple Ways to Conquer “Closed Loop” Feedback

Qualtrics

Collecting feedback from customers and employees is more important now than ever before. And, as we shared in this recent blog post, there are more ways than ever before to do it. Simply collecting feedback, though, won’t make you successful. You have to take action.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

How To Use Google Posts To Market a Local Business

Grade.us

Google Posts are one of the most underutilized features of GMB profiles. Yet if they're used correctly, they can do a lot to help you bring in new business. Why do they work? They make your GMB profile more visually interesting, which makes people far more likely to click on it.

How to provide an effortless customer experience

TechSee

Imagine this scenario: It’s Amazon Prime Day and you’re thrilled to have snagged the limited-edition wireless streaming stereo system you’ve had your eye on. When it arrives, you open the box and see… a whole load of parts.

How To 216

Your Complete Customer Engagement Handbook

Transform your contact center to build relationships with your customers that will last a lifetime.

Epic Fail of Customer Journey Marketing

CloudCherry

More Trending

IT Leaders – Time to Elevate Contact Center Performance

NICE inContact

IT leaders rely on a set of critical contact center functionalities for efficiency and success. Wouldn’t it be great if there were solutions that allowed for easy scalability, global connectivity, omnichannel routing, all in a unified and secure platform? Watch this video to learn that this is possible and available. NICE inContact CXone helps IT leaders elevate the performance of their contact centers with the leading cloud call center software in the market. .

Custom online research panel – 10 reasons to embrace it

QuestionPro Audience

A custom online research panel, also known as a customer advisory panel or internet access panel is a group of pre-screened respondents who have a willingness to participate in surveys and customer feedback sessions.

Study 195

Thanks for Coming in Today by Charles Ryan Minton (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at Thanks for Coming in Today by Charles Ryan Minton. Check out the video below to hear Adam’s one win that you can take away from Thanks for Coming in Today to improve your organization’s customer experience and customer service.

Video 116

The Relationship Between Customer Retention and Profitability Explained

Totango

Every business needs to be able to make and increase profits. We go to exhaustive lengths to find new ways to make our businesses more profitable, but sometimes the answer is right in front of your nose: if you want to raise profitability, retain customers over a lifetime. .

How to Create an Exceptional Customer Experience

Learn 5 actions your organization can take right now to improve the customer experience.

5 Steps to Create a Personalized Client Model to Drive Your Marketing Strategy

ProProfs Chat

Have you personalized your marketing strategy? If you have not, then you’re probably living under the rock. I started to notice more and more personalized campaigns a few years ago, and back then personalization was a kind of a revolution in the marketing industry.

4 Important Wins from Digital Transformation in Insurance

Bizagi

Lack of innovation is the biggest complaint that risk managers have about the insurance industry, according to Airmic’s 2019 poll.

The Relationship Between Customer Retention and Profitability Explained

Totango

Every business needs to be able to make and increase profits. We go to exhaustive lengths to find new ways to make our businesses more profitable, but sometimes the answer is right in front of your nose: if you want to raise profitability, retain customers over a lifetime. .

How Do User Analytics Affect Product Development and Customer Experience?

Truthlab

What is User Analytics? User analytics involve tracking activities of users who visit a particular website or mobile app.

Straight Talk about Security, Compliance and Reliability in Cloud Communications

The risk is real - every organization recognizes the consequences of inadequate security, compliance and reliability in communications systems. Data breaches make headlines and privacy violations put companies at legal risk, not to mention the very real revenue costs of downtime. In this report, 8x8 shares how they secure data across every step of their communications system - and how you can easily comply with tightening regulations.

Good, bad, or indifferent: Influencing emotion in customer experience

Beyond the Arc

“We’ve got to make things easier and more effective for customers,” said nearly every customer experience (CX) manager, everywhere, for the past decade. Indeed, that’s a great strategy to better meet customers’ practical needs. But that’s no longer enough.

Want a successful B2B community platform? Follow these steps.

inSided

We’ve heard it all before: customer service is changing, customers prefer self-service, drive customer engagement to increase retention, provide quality support or your customers will churn…. The list goes on.

B2B 64

Creating The Perfect Pickle Juice Pitch With Social Listening

NetBase

Agencies face lots of competition when it comes to winning new business. Next Generation AI-powered social listening offers them the intel to evaluate any niche, master any learning curve, and impress potential clients with the perfect pickle juice pitch. What’s a Pickle Juice Pitch?

How we moved our startup from New Zealand to Silicon Valley

Thematic

Facebook reminded me that it’s been exactly 1 year since we ( Nathan and I) moved from New Zealand to San Francisco! It’s the third time that we are coming to California to live for an extended period of time, but the first time for more than 3 months at a time.

Customer Experience Management: A 3-Legged Stool

In today's business world we know that customer experience management has a huge impact on satisfaction levels, customer loyalty, and even profit. But there's more to it than just customer service - learn more about the 3 legs of CEM.

Christmas in July? 6 Quick Wins & Best Practices for Holiday 2019 (and Beyond)

Optimove

Redundancy, inbox oversaturation, and the overall lack of freshness in holiday emails have an effect. This unsatisfactory ‘bundle’ makes it more difficult for marketers to create innovative emails that convert, engage, and entice brand loyalists, versus those only looking for holiday season deals. However, Optimove has several quick wins and email marketing tips that will take you through the holiday season and beyond to help you stand out from the crowd. Plan Now.

Tips 53

Good, bad, or indifferent: Influencing emotion in customer experience

Beyond the Arc

“We’ve got to make things easier and more effective for customers,” said nearly every customer experience (CX) manager, everywhere, for the past decade. Indeed, that’s a great strategy to better meet customers’ practical needs. But that’s no longer enough.

Redefine Your Call Center with Co-Browsing Software

CSM Magazine

Customer service principles are timeless, but consumer expectations are certainly not. Customers have always expected effective and efficient service but with today’s technological developments, expectations are even higher.

Product Feature: All Your Search Data in One Place

DemandJump

In this week's episode of Real Good Marketing, Brennan and Jordan discussed the synergies of SEM & SEO, and how combining all your search data into one place can help your teams make quicker, more informed decisions. DemandJump's Keyword Profile Dashboard was built out of this key learning.

Data 52

How AI Can Help

Speaker: Roy Atkinson, Senior Writer Analyst, HDI and ICMI

Workforce Engagement Management has many “moving parts” including onboarding, forecasting, Quality Management, employee recognition, coaching and more. Contact Center managers spend a great deal of their time performing tasks related to engagement, and often don’t have the requisite time to properly prioritize and monitor progress. In addition, the complexity of the work performed in the Contact Center has increased, as customer contacts span many channels. This complexity is currently at a stage where emerging technologies such as AI and Machine Learning can have substantial impact and real ROI.

Payment Processors and Point of Sales (POS): The Ultimate Guide

FiveStars

In the old days of running a small business, you accepted cash, or maybe a check, in exchange for your products or services. Today, payment processing is—to put it lightly—a more complicated transaction, and you have lots of options for getting it done.

Sales 52

Combining Disparate Data to Optimize Search Marketing

DemandJump

In this week's episode of Real Good Marketing , Brennan and Jordan discuss the synergies of SEM and SEO and how combining all your search data into one centralized view helps you make quicker, more informed marketing decisions

Data 52

How CIOs Can Internally Drive Their Shift To #DigitalTransformation Driver

Forrester's Customer Insights

#CIOs who are looking to be the agents of #DigitalTransformation but aren’t perceived that way can overcome this — by taking a few key actions. And to learn more, read myself and David Johnson’s latest #Forrester report.

Texting vs. Voice: How Generational Differences Shape Customer Engagement Strategy

Interactions

We all know that consumer demographics matter when it comes to buying behavior and effective marketing tactics. But did you realize that age has a significant effect on how a person wants to interact with brands they love?

Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators and describe how to connect business results metrics with employees’ workflow metrics.

Prioritize Customer Value, Not Just Customer Experience

Forrester's Customer Insights

3 Ways B2B Companies Can Create a Cohesive Relationship Between Sales and Marketing With Matt Heinz [VIDEO]

Smarter CX

At Oracle Modern Customer Experience 2019, Kevin Gee, Senior Director of Modern Marketing Business Transformation at Oracle met with Matt Heinz, President of Heinz Marketing and discussed how B2B companies can connect better with buyers by building a relationship between sales and marketing.

Sales 63

Tap Consumer Energy To Drive Sustainable Innovation In Singapore

Forrester's Customer Insights