Alida

AUGUST 2, 2022

It’s the mantra of the sales world: always be closing. In fact, it’s probably been part of your mindset for so long that you don’t even question it anymore.

Sales 130

Sales Leadership 130

MyCustomer

AUGUST 2, 2022

"There's some confusion that CX needs to be sexy" Neil Davey. Thursday, August 4, 2022 - 07:07. Customer experience management. MYC'D UP WITH CX LEADERS episode 7: Tara Brady, FVP, director, customer experience.

Customer Experience 104

Customer Experience Customer Experience Management Engagement Customers 104

Adrian Swinscoe

AUGUST 2, 2022

This is a guest post from the folks over at ActiveOps. June 2022 saw the launch of the four-day working week pilot in the UK, in which 3,000 […]. The post How insights transform operational decisions ensuring the success of the four-day week first appeared on Adrian Swinscoe.

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Clarivate

AUGUST 2, 2022

A new study by the Centre for Innovation in Regulatory Science (CIRS) has shown that the approval times of major global regulatory agencies have reduced and converged over the last decade, though there are still differences between them. Increased collaboration between regulatory agencies also appears to be having a positive impact on the roll out of new drugs.

Trends 98

Trends Strategy Study Healthcare 98

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Team Support

AUGUST 2, 2022

Like people, a lot of businesses like to think that by saying that they have certain traits, then they automatically have those certain traits. Take being customer-centric , for example. Just because a business declares that they are customer-centric and therefore always put their customers first, does that make it true? Not so much, no. As stated above, being truly customer-centric requires always putting customers at the center of the business.

Customer Centricity 97

Customer Centricity Customer Retention Course B2B 97

Team Support

AUGUST 2, 2022

Like people, a lot of businesses like to think that by saying that they have certain traits, then they automatically have those certain traits. Take being customer-centric , for example. Just because a business declares that they are customer-centric and therefore always put their customers first, does that make it true? Not so much, no. As stated above, being truly customer-centric requires always putting customers at the center of the business.

Customer Centricity 93

Customer Centricity Customer Retention Course B2B 93

Totango

AUGUST 2, 2022

The role of a Customer Success Manager (CSM) is always important but it is especially critical during an economic downturn. As a CSM, you know your customers better than anyone. It’s your responsibility to know their goals, to understand how they use your product, and to know what they value most. So, during periods of economic uncertainty when your company’s current customer base is your greatest (or only) source of revenue growth, your knowledge and expertise becomes critical.

Customer Success 78

Customer Success Customer Journeys Customer Satisfaction Customer Confidence 78

SAP Customer Experience

AUGUST 2, 2022

This notification is to share important news about the latest End of Mainstream Maintenance (EoMM) policies and to ensure you will have the best experience out of your solution. As indicated in the SAP Commerce Cloud Supplemental Terms and Conditions, Section 4.2, you must only use a version or release.

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Policies Customer Experience Customers 78

Helpware

AUGUST 2, 2022

Today’s competitive market offers consumers a plethora of options. With many companies offering identical products, the one area that can distinguish a brand from its competitors is exceptional customer service. Customers who have the option of purchasing the same product at the same price from two different stores will inevitably opt for the one which offers them better service.

Customer Service 73

Customer Service Exceptional Customer Service How To Consumers 73

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Maru Group

AUGUST 2, 2022

By Maru Entertainment & Technology | August 2, 2022. Ever since reporting an overall subscriber decline for the first time in ten years—a 210k fall— in April, the streaming giant’s fortunes radically changed. The streaming giant predicted much worse fortunes for the second quarter. In their Q1 shareholder letter , a forecast of 2 million subscribers lost was made.

Entertainment 68

Entertainment Report Strategy Technology 68

DemandJump

AUGUST 2, 2022

Whether you’re new to content marketing or you’re experienced but looking for a new strategy, there is both good and bad news in the fact that there are relatively unlimited content marketing strategy examples easily accessible online. Whether these come in the form of instructive articles or a content marketing course , many of these will tease transformative outcomes.

Marketing 59

Marketing Course Strategy Examples 59

Uplight

AUGUST 2, 2022

On top of the heat waves this summer, Uplight is thrilled to have won two awards: the Environment + Energy Leader top award and Fast Company’s Best Companies for Innovators. Environment + Energy Leader’s Top Product of the Year Uplight’s Plus product received a Top Product of the Year Award as part of the Environment Read More. The post Uplight Wins Environment + Energy Leader and Fast Company Awards appeared first on Uplight.

Company 59

Company Innovation 59

Clarivate

AUGUST 2, 2022

In this blog post, we explore some of the best examples of game-changing climate innovation as revealed by company patents. Unprecedented heatwaves, deadly floodings and severe droughts around the globe: the summer of 2022 is proving that climate change could soon dramatically affect large parts of the world if we keep on with business as usual. As part of our sustainability goals , Clarivate has made the commitment to become carbon neutral by 2024.

Innovation 59

Innovation Transportation Technology Travel 59

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Helen Dewdney

AUGUST 2, 2022

Sara Williams Debt Camel helps you manage debt and more. Sara Williams is an adviser at Citizens Advice who has her own website Debt Camel where she blogs about everything to do with debt and credit ratings. Go to person about anything debt or credit score related. Sara guest posted Ten ways GDPR will help consumers. This provides all you need to know about data protection and how you can challenge organisations about your data.

Consumers 60

Consumers Tips Data Management 60

PK

AUGUST 2, 2022

The metaverse is the next evolution of the internet: in essence, the internet in real-time 3D, where you can interact, do business, and socialize via an avatar. While it’s still […]. The post Reimagining CX For the Metaverse Economy appeared first on Concentrix Catalyst.

Interaction 52

Interaction 52

DemandJump

AUGUST 2, 2022

Learning content marketing is a mixture of strategic thinking, creative skills, and technical capability. In a content marketing course , students get insight about how to run successful digital marketing campaigns. This includes what content to create, how to create it, and what you do with it once it’s done. You’ll also learn how to measure marketing outcomes to prove your success and celebrate your wins.

Course 52

Course Marketing Measurement How To 52

Education Services Group

AUGUST 2, 2022

At a certain point, you’ve onboarded your customer, they’re up and running, and they’re using your product regularly. It’s time to sit back, relax, and pat yourself on the back for a job well done. LOL. In your dreams! Of course, as your customers move through the many phases of the customer journey, Customer Success Managers (CSMs) regularly connect with them to see how things are going.

Meeting 52

Meeting Guidelines Roadmap Course 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

DemandJump

AUGUST 2, 2022

In this day and age, what is the best way to market anything you can think of? If your answer was not content, then you are falling behind. Back in 2018, it was reported that the average time spent with any form of media was 8 hours per day in the U.S. alone. With more people working from home in the past few years, it is not a stretch to imagine that this number is much higher now as online content of all forms is a main source of popular media.

Strategy 52

Strategy Report Marketing Company 52

Optimove

AUGUST 2, 2022

Delivering the optimal customer experience through hyper-personalization is no longer the preserve of a few elite brands. Thanks to ever-evolving tech solutions, creating exceptional, personalized user experiences at scale has rapidly become critical to forging meaningful, valuable customer connections, and, quite simply, to the success of any brand.

How To 52

How To Analytics Engagement User Experience 52

DemandJump

AUGUST 2, 2022

Insights from DemandJump’s Experts. Congratulations! You did it, you successfully outlined a killer content strategy plan perhaps using a content strategy template for free. We know a lot of blood, sweat, and tears went into developing the perfect plan that fits right into your content strategy framework. But you’re not done yet. Now, it’s time to write that strategy report and get it approved.

Report 52

Report Strategy Marketing 52

NobelBiz

AUGUST 2, 2022

Call abandonment is a phenomenon that call centers do everything they can to avoid. Customers frequently contact the service department when they are displeased with a brand's product or service. They are obviously unhappy and are not in the mood to discuss. Discover 5 Technologies that reduce Call Abandonment Rates. The post 5 Call Center Technologies That Reduce Call Abandonment Rates appeared first on NobelBiz®.

Abandon Rate 52

Abandon Rate Call Center Technology Brands 52

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

DemandJump

AUGUST 2, 2022

Creating a content marketing strategy framework helps marketers plan more effective campaigns faster. But downloading a content strategy template for free might not be enough to spark your inspiration. That’s exactly why we wrote this blog—to walk you through how to develop a successful content strategy framework.

Strategy 52

Strategy Marketing How To 52

inSided

AUGUST 2, 2022

In a recent webinar with Commsor VP of Services, Erik Martin and inSided VP of Marketing, Remco de Vries, we discussed some important factors you want to consider when creating your community strategy. Here’s Erik’s biggest takeaways on how to approach content creation, finding advocates, internal support, and KPIs. Want to see the webinar in full? Click here to watch it on-demand. ??

Strategy 52

Strategy Examples Marketing How To 52

DemandJump

AUGUST 2, 2022

Are you trying to reach a new audience or increase brand awareness? What about tapping into a new market? It might be time to boost your digital marketing approach from where it currently is. At this point, digital marketing can be an important resource that outweighs traditional media. Building up your presence online will ensure you reach more targeted customers and can increase sales.

Marketing 52

Marketing Resources Sales Brands 52

Forrester's Customer Insights

AUGUST 2, 2022

Forrester’s 2022 Online Retail Forecast, US, provides insights about US total retail sales, online retail sales, and the online retail penetration forecast for 30 product categories for the next five years.

Retail 49

Retail Sales Trends Customers 49

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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience

DemandJump

AUGUST 2, 2022

Everyone wants to work in a career that fits their specific skill set and meets their needs as a person. We know this is easier said than done, and oftentimes people need a job to support their families rather than hold out for a specific dream position. With the rise of remote work and more people leaving jobs in recent years ( 4.3 million in December of 2021 alone ), however, people are placing a higher value on careers they truly enjoy.

Marketing 52

Marketing Meeting 52

My Customer

AUGUST 2, 2022

WWeb3, the metaverse and NFTs are all still so new that it’s easy to see them as buzzwords. People like to talk about them, but what do they. 15th Aug 2022. By Prashant Kelker Partner & Lead Americas - ISG Digital.

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DemandJump

AUGUST 2, 2022

We often hear that content is king, and with companies using content marketing seeing 30% higher growth with 15% lower customer acquisition costs than those that don't, it’s no surprise why. With all the benefits that content marketing brings to businesses, a content marketing career path is one that many are considering.

Marketing 52

Marketing Management Company Customers 52