Mon.Jul 19, 2021

4 CX changes to prepare for as the public sector embraces the cloud

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Customer experiences have transformed seemingly overnight, with enhanced digital tools and technology, work-from-home operations, and empowered customers. These changes, while led by private industry, are now expected in government services as well.

CX excellence award winners stand out in CXone community of winning customers

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Learn more about how CXone’s smart technology, strong partners and deep expertise can be the winning combination for transforming your organization’s contact center and CX. CXone NICE CXone Events General


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11 Customer Service Leaders We Can All Learn From

Steve DiGioia

Back in 2018, I had the pleasure to interview some of the nicest people I have ever come across. I was amazed at how warm and welcoming they were and their willingness to embrace, support, and welcome me into their fold.

Best Advice From Great Podcasters

The DiJulius Group

Great Commencement Speech One of my favorite bloggers and podcasters, Scott Galloway wrote a great piece called Advice to Grads: Be Warriors, Not Wokesters. Here are a few of my favorite lines: “Don’t do what you are asked to do, but what you are capable of doing…Get strong, really strong.

Top 5 Reasons to Move to the Cloud

Hybrid or 100% cloud? The choice is yours. With comprehensive security, unmatched scalability, cost certainty, and guaranteed reliability, a cloud-based contact center solution will serve your customers 24/7 without the operational headaches and cost issues of an on-premise solution. Download Enghouse's eBook today and learn the top reasons you should move to the cloud!

5 Tips for Building a World-Class Customer Success Team


The COVID-19 pandemic created a new sense of urgency around protecting and nurturing customers by highlighting the fact that customers truly are the core of every business. And in this customer-centered economy, your customer success (CS) team is invaluable.

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5 Common Customer Support Inefficiencies & How to Solve Them


If there’s one thing that makes managers’ and owners’ skin crawl, it’s inefficiency. Business leaders are constantly on the prowl to find ways to reduce expenses, improve profits and get their entire team to work smarter.

The Curse of Knowledge Can Derail Innovation

Customer Enthusiast

I heard a story on the Manager Tools podcast that stuck with me. In the late ‘70s the chairman of Sony Corp., Akio Morita, noticed a lot of young people walking around carrying a boom box on their shoulder during a visit to New York City.

CRM Hack: Reducing Subscription Cancelations


Subscription-based product, offers, and services can be great businesses. But… and there’s always a but, it’s common for customers to get tired of a product and lose interest in it. As a result, they may decide to cancel their subscription.

Sustainability transformation is digital transformation

PK Global

Sustainability, green commerce, and decarbonization are common fodder for media discussion today. This has been a business “problem” for over two decades, with governments pushing carbon tax credits and banning […].

The Forrester Wave™: B2B Marketing Data Providers, Q2 2021

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2B marketing professionals select the right one for their needs.

How To Choose a Topic for Content Writing


Choosing a topic for content writing is an important part of your overall digital marketing strategy. The right topic, researched and written well, will drive traffic to your website and contribute to your business goals. Organic Search Content Marketing

7 Ways To Help Your Employees Plan For Tax Season

CSM Magazine

We talk a lot about providing excellent customer service to your external constituents. But what about your employees? When you’re in customer service, whether internal or external, you always have someone that needs your help.

How To Write an SEO Content Brief: 10 Essential Elements


Search Engine Optimization (SEO) is a hot-button topic that many businesses don’t particularly understand or utilize.

How To Handle Negative Employee Reviews Like a Pro

CSM Magazine

Are you dealing with a backlog of bad reviews about specific employees in your company? Are you grappling with HR issues that seem to keep your staff from doing the best they can? Whether the reviews are true or false, bad reviews can wreak havoc.

Plugging Your Community Into the Customer Lifecycle

Speaker: Nichole Devolites, Customer Experience Expert, SecureAuth

Customer experience professionals understand the importance of both creating and maintaining easily available programs that improve CX. Nichole Devolites is joining us for a webinar on July 27th at 12 pm EDT to discuss how CX professionals can integrate and connect their communities with the customer lifecycle. Register today!

9 Types of Survey Methods and How They Work


Want to know what your customers think of your new products? What do your employees feel about your workplace? Or even who’s likely to win the next election? Perhaps you need to take an important strategic decision, and every informed decision needs data.

6 Ways to Make a Hiring Manager Notice You

CSM Magazine

Looking for a job is usually quite an exhausting process. You spend hours searching for the right offers, send applications, then do it all over again – oftentimes, for months on end. Then, after a while, most candidates are so spent that they don’t care about landing a dream job anymore.

12 Businesses That Need To Outsource Data Entry in 2021

Magellan Solutions

What are the business that need to outsource data entry in 2021. Many industries took a hit because of the COVID-19 pandemic. Adoption of digital innovations is now front and center. A fact that outsource data entry helps to make it possible.

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4 Tips on How to Properly Run an Online Store

CSM Magazine

Online businesses have been booming for quite some time now. And even though new stores pop up every day, the market is still vast, and that’s why so many people are hopping into the eCommerce scene. Sadly, not everyone joining this industry stands to make a profit.

4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data. Read on to learn the four AI hacks sales teams need to improve their performance. Download the eBook today!

Top 17 Healthcare Call Center Companies in 2021

Magellan Solutions

Why Outsource To Healthcare Call Center Companies In 2021. The healthcare contact center market is broadly segmented. Healthcare services outsourced are: provider services. medical billing. medical coding. medical transcription. finance and accounts. payer services. pharmaceutical services.

How to Create a Chatbot Using Zendesk Articles?


In this blog, we will help you in creating the chatbot using your Zendesk articles. This can help you to create most efficient chatbot and save a lot of your time. Prerequisites: Kompose chabot builder account, we will be importing articles to Kompose and create a chatbot.

How to refill the dwindling well of forgiveness for post-COVID customer experience


Loyalty How to regain forgiveness for post-COVID CX

Pay Per Sale Telemarketing vs Per Appointment, Per Commission

Magellan Solutions

Which Works Best For You: Pay Per Sale Telemarketing, Pay Per Appointment, Or Pay Per Commission? Many business owners are typically looking for quick ways to boost their sales. Almost 60% of marketing managers in fortune 500 companies say telemarketing is “very effective” for cost per call leads and customer outreach. On the other hand, there are also over 90% of those who say it is only “effective”. Either of the 3 models is effective as proven by the statement above. .

5 Reasons to Consider Managed Services for Cloud Contact Centers

Learn how cloud-based solutions and a managed services approach can reduce costs. Give your contact center the flexibility and scalability it needs to meet ever-changing demands!

What do great customer experiences smell like?


Engagement What do great customer experiences smell like

Knowledge base system- 4 features of KMS that elevate CX


Knowledge base system- 4 features of KMS that elevate CX. KM Software Knowledge Base knowledge base knowledge base benefits knowledge base for support agents knowledge base platform knowledge base software knowledge base system

Customer Success Statistics in 2021


We all live in a subscription economy today. We are no longer in the ownership economy, which basically means that you don’t have customers who are purchasing your product but rather you have subscribers who are renting or subscribing to your product or service.

A Guide to Geographical Pricing for SaaS Companies


One needs to consider a plethora of factors before finalizing a certain pricing strategy. For a SaaS company, a successful pricing strategy is one that focuses on the customer’s perceived value of the offerings.

How to Overcome the Pain Points of Your CRM

CRM software is a powerful tool when used correctly, yet another obstacle to a sales team’s efficiency when it’s not. Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.