Sun.Jan 10, 2021

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A 2021 Shopping Checklist for Free Live Chat

Comm100

It may sound contradictory, but shopping for free live chat is both easy and difficult. It’s easy because there are many free live chat solutions to choose from – a testament to the fact that live chat is the most popular emerging customer service channel. The ability to offer live chat support to your customers – for free – is fantastic. But with so many free live chat software options to choose from, it can be difficult to compare them and figure out what is best for you and your customers.

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The Art of Implementing a Chatbot within Your Call Center

NobelBiz

For some time now, Chatbots have become famous in contact centers. It is an artificial intelligence tool that can be described as a virtual agent. Indeed, it can interact with customers via instant messaging, and exchanges are based on predetermined scripts and scenarios. As a result, a Chatbot is presented as a real solution for improving customer experience in a call center.

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Understanding Customers Through Journey Mapping

Doing CX Right

Journey Mapping is an important component of any CX practice. Stacy Sherman joins Chris Ward from MyCustomer on "Connecting The Dots". The post Understanding Customers Through Journey Mapping appeared first on Doing CX Right.

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Papa John’s

Optimove

The post Papa John’s appeared first on Optimove.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Why Do Contact Centers Need A Chatbot More Than Ever?

NobelBiz

Mobility, flexibility, automation… the development of chatbots is the inevitable result of a ten-year technological convergence that has swept across all companies and contact centers. The chatbot, as a conversational robot embedded into a messaging app, enables the creation of a new communication experience with users. A chatbot is a conversational tool that provides information to users.

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Top 7 Factors Driving Online Sales

SurveySparrow

In the early years of the internet, driving online sales was a matter of whose website looks better. They were simpler times. In 2021, however, running a successful e-commerce business requires a lot more than a fancy website. In this cut-throat market, how do you drive online sales? We must not underestimate the importance of the website. It is, after all, the equivalent of a storefront for your online business.

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Data Entry Services for SMEs

Magellan Solutions

. Data Entry. Data entry is the most important repetitive task for any business. Outsourcing companies like Magellan Solutions provide an array of data entry work for SMEs. Due to the diverse requirements of the data industry, different specializations exist. There are entry-level data entry roles that must only basic computer skills. While some roles would require very specific skill sets such as data manipulation, graphical presentations, and even licensed data processing.

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Data Entry Services for SMEs

Magellan Solutions

. Data Entry. Data entry is the most important repetitive task for any business. Outsourcing companies like Magellan Solutions provide an array of data entry work for SMEs. Due to the diverse requirements of the data industry, different specializations exist. There are entry-level data entry roles that must only basic computer skills. While some roles would require very specific skill sets such as data manipulation, graphical presentations, and even licensed data processing.

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