Sat.Jun 27, 2020

How to Humanize Business From The Inside

Doing CX Right

What does it mean to humanize business? How do you differentiate brands beyond price? What are ways to ensure employee happiness so that they deliver customer excellence every day? What does great leadership look like to build a customer-centric business culture?

E141 – Grasp The Opportunity The pandemic Brings To Unlock Growth Subtitle: Reimagining Your Customer Experience in Time of Change

Beyond Philosophy

Never Let a Good Crisis Go To Waste. I am fond of an old saying that goes like, “Never let a good crisis go to waste.” ” Part of the reason I like it is it points out that even something as grim as the COVID-19 Pandemic has a silver lining. In this case, it presents an opportunity to reimagine what you do with customers and take advantage of the environment of change that the “new normal” in business will offer. Key Takeaways.


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Achieving Customer Happiness Even During Turbulent Times

Doing CX Right

What can energy suppliers and utilities learn from leading tech firms about driving customer happiness?

NPS 52

10 Best Virtual Team Building Activities for your Remote Team


It’s been a while now since we all went the remote working way, given the ongoing COVID-19 pandemic. While for some organizations this has been a smooth transition, many companies are working really hard to stay connected with their remote teams, scattered across the globe.

Going to Market Smarter in the New Economy

The fight to find new customers and retain existing ones is the biggest business challenge for many companies. Technology will continue to play a part in fostering buyer allegiance and building brands in the “new normal.” In 2021, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. To succeed, you must change the way you conceive and build new products as a digital business. Download the report today to discover more!