Sun.May 17, 2020

CX Leadership: Do You Have What It Takes?

GetFeedback

The traits, discipline, and knowledge that it takes to lead a successful customer experience program. Articles

By the Numbers, Keys to Restoring Team Productivity

NICE inContact

Last week, I noticed headlines announcing yet another business that’s decided it “won’t reopen half its offices after pandemic, amid restructuring and work-from-home success”.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Hello Customer secures €6 million in new fundraising round with Senovo Capital and Peak Capital

Hello Customer

“More than ever businesses have to listen to their customers”. This is the official press communication concerning Hello Customer’s latest fundraising round.

By the Numbers, Keys to Restoring Team Productivity

NICE inContact

Last week, I noticed headlines announcing yet another business that’s decided it “won’t reopen half its offices after pandemic, amid restructuring and work-from-home success”.

Increased Customer Satisfaction and Lower Call Volume During Rapid Expansion

Learn how a customized support solution for a rapidly expanding company resulted in increased customer satisfaction and decreased support calls.

Navigating a World of Work: Strong Sentiments From 1,350 Employees and Their Expectations From Their Company and Leader

Michel Falcon Experience

My friend Shane Skillen and I surveyed 1,350 employees across North America and asked them dozens of questions about coming back to work. You can read the report by clicking the link below. link]. A few things that I believe business owners and leaders will find interesting include: 38.1%

More Trending

Returning to the Skies and the Role of CX

Confirmit

There’s no sugar-coating it. Things in the global aviation industry are tough going at the moment. Heathrow Airport, one of the busiest airports in Europe saw a 97% drop in passengers in April. What was looking like it could be a 4-6-week struggle is now clearly a global game-changer.

The CRM Manager’s Evolution Curve

Optimove

“CRM managers, like all professionals, are constantly searching for the next step in their career development. As they gain experience, they adopt more sophisticated tools and practices. But what does that evolution look like? And what defines each step in the process? In this white paper, we shed some light on these questions, based on our years of experience working with thousands of CRM managers.” ” The post The CRM Manager’s Evolution Curve appeared first on Optimove.

Tools 40

Optimove Partners With Netcore, APAC-based ESP

Optimove

“Netcore, an email service provider based in Asia that says it delivers billions of emails per month, is partnering with Optimove, a relationship marketing firm. The relationship will enable Netcore, an email service provider based in Asia that says it delivers billions of emails per month, is partnering with Optimove, a relationship marketing firm.

Optimove Acquires Event Streaming Startup Axonite

Optimove

“Optimove provides data and analytics-based services for planning, executing, measuring, and optimizing customer marketing plans” The post Optimove Acquires Event Streaming Startup Axonite appeared first on Optimove.

3 Signs You Need A Self-Service Consumer Insights Solution

Understanding consumers can be a complex task. Consumer research can be a lengthy process–whether it’s manual research or configuring and training first generation AI machines on what to look for in consumer feedback.

The Impact of Coronavirus on Tech Won’t Differ by Region, Says Optimove Exec

Optimove

“Amit Bivas, vice president of global marketing at Optimove, answered six questions about the Covid-19 crisis and its effects on the Israeli tech sector” The post The Impact of Coronavirus on Tech Won’t Differ by Region, Says Optimove Exec appeared first on Optimove.