Wed.Dec 21, 2022

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How Does Content Marketing Benefit SaaS Companies?

DemandJump

If you’re looking to reach page one of Google organically, then you might have come across different SaaS content marketing strategies. At DemandJump, we love to offer content ideas for SaaS companies by providing guides on content marketing and examples of how it all works.

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The top five Customer Success webinars of 2022 from ChurnZero

ChurnZero

2022 was a tireless year. If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. We’re only human and dealing with a torrent of media, distractions, deadlines, personal issues, and everything in between.

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How Can I Study SaaS Marketing?

DemandJump

Software-as-a-Service (SaaS) companies are continuing to take off right now, with around 25,000 SaaS companies established and lots of projected growth worldwide. With all the job opportunities this industry offers, many people are contemplating getting in on the action and training to work in SaaS.

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8 Reasons to Conduct a Product Experience Survey

Zonka Feedback

Product Experience is all about what your product users encounter when they interact with and use your product. Product Experience is crucial for the success of the product as users focus more on the experience they get than any other aspect of your product.

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The Ultimate Guide to Monetizing Customer Learning

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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How Can Digital Marketing Help A SaaS Business?

DemandJump

Digital marketing is the perfect fit for a Software-as-a-Service (SaaS) business. Since SaaS products are used in the digital landscape, focusing on digital marketing is the right way to reach a SaaS company’s target audience. In this blog, we’ll focus specifically on SaaS content marketing. This will likely give you a better return on your investment than paid ads alone in the super competitive SaaS market.

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5 Proven Ways How Chatbots Can Help Enterprise Businesses Scale

kommunicate

Last Updated on December 21, 2022 Enterprises. Think behemoths. The big guns. The giants in the industry. While there is no cut-and-dry explanation as to what exactly an enterprise is, one can safely assume that enterprise businesses are those whose revenues range from $1 million to a few billion dollars. The E.U. defines enterprise businesses [.]. The post 5 Proven Ways How Chatbots Can Help Enterprise Businesses Scale appeared first on Kommunicate Blog.

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Is There a SaaS Certification for Marketing?

DemandJump

Yes—there most certainly is! If you’re looking to learn about SaaS, look no further. Whether you’re an experienced web developer, a marketer who’s new to creating SaaS content , or you just have a good idea for a SaaS company, there are resources to help you get on the right track. As the software industry continues to grow, more and more companies are offering training on not just the software world as a whole, but their own SaaS products.

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Are Your CX Questions Out of Order?

Heart of the Customer

One key insight I’ve gleaned from our ongoing interviews with CX professionals is that changing the order of the questions you ask can change your entire perspective on measuring the customer journey. By that, I mean the change that occurs when instead of asking yourself, “What metric am I trying to track?” at the outset, […]. The post Are Your CX Questions Out of Order?

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Announcing the updated Salesforce connector (V2) for Amazon Kendra

AWS Machine Learning

Amazon Kendra is a highly accurate and simple-to-use intelligent search service powered by machine learning (ML). Amazon Kendra offers a suite of data source connectors to simplify the process of ingesting and indexing your content, wherever it resides. Valuable data in organizations is stored in both structured and unstructured repositories. An enterprise search solution should be able to pull together data across several structured and unstructured repositories to index and search on.

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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Harnessing NLP to address customer needs: Munna Ahaduzzaman at Atlassian

Thematic

Software engineer Munna Ahaduzzaman is chasing in-house solutions to a global problem. He is determined to help   Atlassian - one of the world’s biggest software companies - better harness insights from a sprawling array of customer feedback. Fortunately, the multilingual Bangladesh-born Texan resident seems to tackle challenges as efficiently as he traverses international borders.

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­­Speed ML development using SageMaker Feature Store and Apache Iceberg offline store compaction

AWS Machine Learning

Today, companies are establishing feature stores to provide a central repository to scale ML development across business units and data science teams. As feature data grows in size and complexity, data scientists need to be able to efficiently query these feature stores to extract datasets for experimentation, model training, and batch scoring. Amazon SageMaker Feature Store is a purpose-built feature management solution that helps data scientists and ML engineers securely store, discover, and s

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How the HappyOrNot solution delighted its customers in 2022

Happy or Not

At HappyOrNot, we are all about helping businesses unlock insights of customer experience to improve their operations. And, as we’re in the business of collecting customer feedback, of course we also gather feedback from our own customers, too! . Just like the thousands of brands that rely on HappyOrNot to help guide their business towards improved customer satisfaction, we also rely on our own customer surveys to help us ensure we develop our solution to offer the best value and enable our cus

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Announcing the updated ServiceNow connector (V2) for Amazon Kendra

AWS Machine Learning

Amazon Kendra is a highly accurate and simple-to-use intelligent search service powered by machine learning (ML). Amazon Kendra offers a suite of data source connectors to simplify the process of ingesting and indexing your content, wherever it resides. Valuable data in organizations is stored in both structured and unstructured repositories. An enterprise search solution should be able to pull together data across several structured and unstructured repositories to index and search on.

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11 Tips to Drive Learning Content Consumption

Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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New videos launched for SAP Marketing Cloud

SAP Customer Experience

Hi Folks, Greetings of the festive season! We have an exciting lineup of videos for you from SAP Marketing Cloud: Health Checks and Best Practices for SAP Marketing Cloud This video will show you the health check feature for campaigns, which are carried out on the Check Your Marketing Solution.

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How to Drive Mobile Customer Engagement and Increase Product Feedback

SurveyGizmo

Have you ever been looking for a recipe online but have to scroll all the way through a long, drawn-out story about the author’s family to get to the actual recipe? We won’t do that to you today. Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement.

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How Is SaaS Marketing Different?

DemandJump

Whether you’re new to the Software as a Service (SaaS) world or you’ve been involved in tech for decades, you can probably attest to the fact that SaaS is different from other kinds of products or services—especially when it comes to marketing. For example, SaaS content is one of the most critical components to ensuring your prospects and customers understand your platform and your value proposition.

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Answers to Frequently Asked Panel Questions

SurveyGizmo

When you need insights on your products or services, you need respondents from the right audience. Panel respondents are the solution. By using Panel Services, organizations like yours can reach their desired target audience faster and more efficiently than ever before. And based on the response to our recent panels webinar, there is a lot of interest surrounding how to reach the right audience with surveys.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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What SaaS Brand Does Content Really Well?

DemandJump

“Imitation is the sincerest form of flattery,” said Oscar Wilde. If you’re looking for SaaS content ideas, DemandJump has got you covered with a few. Let’s dive right into some examples of SaaS content strategy and content ideas for SaaS companies. We will also reveal partners and tools that can help YOU be the SaaS brand creating content others are inspired by.

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Ways to Modernize Your Business

CSM Magazine

The incorporation of technology into practically every facet of human life is unavoidable. In addition to altering our shopping habits, it is also influencing how we interact with social media, engage in games, and consume media. Those who can’t or won’t adjust to new circumstances will inevitably fall behind. In today’s dynamic marketplace, staying current is essential.

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How Do You Write SaaS Content?

DemandJump

One of the best ways that Software as a Service (SaaS) companies can market their brand is through content creation. If you want worthwhile results, your SaaS content should be helpful and show readers why your software will solve their problems better or more reliably than your competitors. But how do you come up with content ideas for SaaS companies , and what does the writing process look like?

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Best Practices for JD Edwards Year-End: ESUs Now Available

Circular Edge

Are you prepared to meet upcoming year-end processing deadlines ? As we approach 2023, it’s time to set up your E1 systems and processes to meet and stay compliant with 1099 and US Payroll reporting requirements. JDE Accounts Payable includes programs to enable customers to maintain address and tax information for 1099 suppliers, produce 1099 forms using data from the Accounts Payable and/or General Accounting systems, generate reports, adjust amounts for suppliers, manage partial payments, pri

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10 Questions to Ask Before Buying an LMS

Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

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How Do I Become a SaaS Marketer?

DemandJump

If you’re reading this, then it’s not too far-fetched to assume you’re exploring the idea of becoming a SaaS marketer. We’re also guessing that you’re not entirely sure where to start. For example, what comes first: creating great SaaS content or designing strategies to make sure the right people—your ideal customers—can see that content? Also, is there a SaaS marketing course to take, or is it best to learn on the job?

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How Customer Success, Marketing, & Advocacy Work Better Together to Scale Customer Relationships

Influitive

New York City in the winter time is a place full of magic, and that magic was taken to another level on December 8th as the Customer Marketing Alliance brought together CMA pros from around the world for their first annual Customer Marketing Summit. With speakers from across industries and experiences, the insights were aplenty. […]. The post How Customer Success, Marketing, & Advocacy Work Better Together to Scale Customer Relationships appeared first on Influitive.

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10 Customer Success Predictions for 2023

Gainsight

“The best way to predict the future is to invent it.” – Alan Kay. “It’s tough to make predictions, especially about the future.” – Yogi Berra. Given the uncertainty right now, it’s hard to predict what will happen in January—let alone all of 2023. But here goes nothing … here are 10 Customer Success (CS) predictions for 2023 by Nick Mehta, CEO of Gainsight. 1.

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A Short Guide to Understanding the Key Stages of HR Onboarding

CSM Magazine

Employee onboarding is becoming a critical part of every organization. A structured onboarding program leads to higher productivity levels, enhances employee engagement, and, most importantly, helps retain top talent. Effective onboarding allows your employee to start this new career phase with positivity and enthusiasm. Onboarding targets integrating new employees into your company and making them a part of the organization right from day 1.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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Best Contact Center Software for Remote Workers

Playvox

Working with virtual teams of agents in your contact center can sometimes mean you feel disconnected from them — or even worried that you aren’t able to properly manage their performance. Those concerns might be why almost half of the contact center leaders in our 2022 remote work research study told us that they’re bringing agents back to the office this year.

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Reducing Turnover in the Customer Service Industry

CSM Magazine

The percentage of employees who leave their positions within a certain timeframe is known as the turnover rate. Departures can be either voluntary or involuntary, as in the case of a lay-off or firing. There are many factors that can affect the turnover rate. Some industries have higher turnover rates than others. For instance, some segments of the customer service industry have an attrition rate of 50%.

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New Year’s Resolutions: Why You May Win Or Lose

My Customer

Many of you are no doubt considering your New Year's Resolutions. You have probably done this more than once. Unfortunately, like many of. 21st Dec 2022. By Colin Shaw Founder & CEO.

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