Bill Quiseng

JANUARY 3, 2022

Is customer service the frontline? Really? Are we called to duty on the frontline battling customers? Doctors and nurses don’t serve their ailing patients. They care. So shouldn’t customer service be customer care? Or even better …. We are the Customer CARE team. We CARE for each member of our team: We COMMUNICATE with each other. We listen to our team’s questions, concerns, and complaints with empathy and compassion.

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Customer Care Customer Service Culture Customers 200

Steve DiGioia

JANUARY 3, 2022

We all speak about expectations, customer expectations. They can be reasonable or extreme, and sometimes achievable or bizarre. But usually, they are appropriate. As a customer, I expect a basic minimum such as: The product or service should work as expected. The product or service should be reasonably priced and in line with similar products. The product or service should be safe to use.

Customer Expectations 351

Customer Expectations Social Media Advertising Touchpoint 351

The DiJulius Group

JANUARY 3, 2022

The 3 Worst Customer Service Stories Last Year Hotel kicks out grandma & granddaughter at night, after they left a bad review The Baymont Inn & Suites called the police to remove a 63-year-old grandmother and her 6-year-old granddaughter after they responded to an email asking how their room was. CEO of Better.com fires 900. Read Full Article.

Customer Service 126

Customer Service Hotels Groups Customers 126

DemandJump

JANUARY 3, 2022

Search engine optimization (SEO) is essential for your digital marketing strategy. Getting your website to rank high in search engine results can lead to more traffic to your website. Organic search drives 53% of all site traffic , according to a BrightEdge study.

ROI 98

ROI Study Marketing Strategy 98

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Kapta Customer Success

JANUARY 3, 2022

Quarterly business reviews (QBR) are an essential part of a key account manager’s practice. They help you stay in touch with your client and ensure you are serving them to the best of your ability. However, these aren’t the same as your average business reports, so you can’t expect to prepare the same way. In this article, we’ll cover what a QBR is, its purpose, and how to prepare for a productive QBR.

How To 98

How To Report Customer Success Management 98

Happy or Not

JANUARY 3, 2022

As the growth of customer interactions in the digital space keeps on accelerating, a remarkable omnichannel experience is a critical success factor. A study by McKinsey shows there’s a strong link between opening physical stores and increased traffic to the retailer’s digital sites. Customers are returning to on-site experiences and spending more on goods such as home equipment due to the decrease in travel. .

Omni-Channel 69

Omni-Channel Ecommerce Loyalty Programs Roadmap 69

DemandJump

JANUARY 3, 2022

What's every site's number one goal with SEO? It's to get on the top of the Google search results. It seems like a lofty goal, but it's actually quite achievable, with the right strategy and implementation. In this post, we'll discuss some of the best practices and practical strategies for hitting your SEO goals.

Strategy 98

Strategy Marketing 98

Myra Golden

JANUARY 3, 2022

After the busy Christmas and Boxing Day shopping season, returns start. And if you’ve ever worked in retail or a contact center, you know how challenging this time of year can be. Returns and exchanges make things more complicated because customers making returns are more likely to be already unhappy. So, we need to have a strategy for handling these situations.

Policies 59

Policies Contact Center Retail Course 59

DemandJump

JANUARY 3, 2022

Copywriting drives connections with customers across multiple platforms, and it’s the simplest way we interact and build trust with your target audience. It’s also difficult to get right. Identify any successful content marketing strategy, and you can trace much of its success back to the basics of good copywriting: a clear message, an appeal to what the audience cares about, and simple execution.

Examples 98

Examples Connections Interaction Marketing 98

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

NobelBiz

JANUARY 3, 2022

The telephone is still the most common way to get in touch with a company. On the business side, there are various issues associated with managing a massive volume of calls. Many contact centers must develop methods and use their resources to manage client expectations and create a pleasant customer experience. According to Gartner, Inc., by 2022, 50% of major enterprises would have failed to combine interaction channels , resulting in a disconnected and walled customer experience devoid of con

Contact Center 52

Contact Center Tools Strategy Omni-Channel 52

DemandJump

JANUARY 3, 2022

SEO is something many marketers and business owners have misconceptions about. There are a lot of blogs out there that make SEO sound easy, which suggests a quick solution to improve your search rankings.

Marketing 98

Marketing 98

Merkle

JANUARY 3, 2022

Merkle’s Gaia Read and Andreah McCartney embarked on a journey in 2021 to create a podcast that would educate and excite listeners about the ins and outs of digital marketing. One year, 27 episodes, and 34 guests later, they’re excited to share what they’ve learned, how the show has helped them grow as marketers, and what listeners can look forward to in 2022.

Marketing 52

Marketing 52

DemandJump

JANUARY 3, 2022

Learning more about your customer helps you create future marketing strategies that are more targeted, efficient, and have a greater chance of leading to conversion.

Technology 98

Technology Marketing Strategy Customers 98

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Think Customers

JANUARY 3, 2022

Businesses across all sectors were sent scrambling as the world largely shut down in the pandemic’s early days, but banks – where brick-and-mortar locations historically were the cornerstone of day-to-day business – faced some of the biggest changes and challenges. As global economic uncertainty began to spread with COVID-19, customers flooded banks with questions about their finances.

Banking 52

Banking Chatbots Conference Employee Experience 52

DemandJump

JANUARY 3, 2022

Wondering if you have the skills it takes to get into content writing? Good news: you don’t need an MFA to learn how to be a good content writer.

How To 98

How To Marketing 98

CSM Magazine

JANUARY 3, 2022

The online casino customer experience has been getting a lot of attention in the gambling industry. But is anyone using it to its full potential? Anyone who goes to an ordinary casino understands that the main task of casino managers is to make customers happy. But not everyone wants to go to a casino and play. Moreover, some people do not want to leave their homes at all – they want to stay at home and play in an online casino.

Customer Experience 52

Customer Experience Guidelines Entertainment Customers 52

DemandJump

JANUARY 3, 2022

One of the primary jobs of an SEO professional is to monitor, track, and analyze their site's search engine rankings for their target keywords.

Marketing 98

Marketing 98

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Forrester's Customer Insights

JANUARY 3, 2022

In the final two weeks of 2021 Oracle announced plans to purchase Cerner for $28.3bn, the tech giant’s largest acquisition to date. For years Oracle had pockets of horizontal solutions skinned at the edges for healthcare but this acquisition signifies the company’s entry into the industry as a major contender—inheriting one of the two largest […].

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Healthcare Industry Customers 26

Upwave

JANUARY 3, 2022

The post December 2021 Product Update appeared first on Upwave.

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DemandJump

JANUARY 3, 2022

Your blog title is just one small part of your blog post. So why isn’t it the easiest to write? If you have writer’s block or want to dive deep into optimizing your titles for click-throughs, try using a blog title generator.

Marketing 19

Marketing 19

SmartKarrot

JANUARY 3, 2022

Conversation AI is a term used more broadly than most people ever realize. AI is used -extensively in our homes to make our lives comfortable. It even helps us in our jobs. You may even go ahead and compare an AI solution to a virtual co-worker who scales your repetitive and time-consuming tasks. Before we head to the maturity levels of AI, it is important to have a basic understanding of the term – Conversation AI and how it can be tailored to different uses.

Chatbots 10

Chatbots e-support Interaction Customer Success 10

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

DemandJump

JANUARY 3, 2022

The building blocks of your content marketing strategy, blogs connect your brand with new and current audiences to establish trust, authority, and relevancy. The best blog posts do more than create the potential for a sales conversion, though.

Connections 19

Connections Sales Marketing Strategy 19

SmartKarrot

JANUARY 3, 2022

When I started as a customer success professional, I had no idea about the challenges that I had to face. But after having been in this field for more than a year now, it is safe to say that all the doubts I had have been put to rest for good. I always believed that being in the customer success field would be a rewarding experience. And I am glad I was not wrong at all!

Customer Success 10

Customer Success Customer Satisfaction B2B Customers 10

C3Centricity

JANUARY 3, 2022

Happy New Year to all you Customer-first strategists. May your year by bright and your customers surprised and delighted! Each January we like to celebrate our most popular posts on customer centricity that were published on C3Centricity during the year. Just like 2020, covid has forced all of us to be a little more creative and a little less demanding in our work.

Customer Centricity 156

Customer Centricity Customer Journeys Connections Tips 156

SmartKarrot

JANUARY 3, 2022

Conversation AI is a term used more broadly than most people ever realize. AI is used -extensively in our homes to make our lives comfortable. It even helps us in our jobs. You may even go ahead and compare an AI solution to a virtual co-worker who scales your repetitive and time-consuming tasks. . Before we head to the maturity levels of AI, it is important to have a basic understanding of the term – Conversation AI and how it can be tailored to different uses.

Chatbots 10

Chatbots e-support Interaction Customer Success 10

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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience

CSM Magazine

JANUARY 3, 2022

As the competition in different markets is growing, customers are becoming more demanding and picky, and they are not hesitant to switch brands after a single bad encounter. Companies must be able to see themselves from their consumers’ perspectives in order to keep their competitive edge, have their clients coming back for more and attract new audiences.

Customer Journeys 59

Customer Journeys How To Social Media Chatbots 59

SmartKarrot

JANUARY 3, 2022

Role: Customer Success Director, Enterprise Location: Remote, New York, United States Organization: Celtra As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value. Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs.

Customer Success 3

Customer Success Return on Investment Customers Customer Retention 3

ShepHyken

JANUARY 3, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How to Train Your Customer Support Agents To Provide Better Service by Kimberly Zhang. (Entrepreneur) Customer service begins and ends with the way your employees treat browsers and buyers.

Customer Service 71

Customer Service Customer Service Training Government Policies 71