Talkdesk
NOVEMBER 24, 2020
The patient experience is undergoing a profound change. Healthcare consumers today have new and more demanding expectations, forged by Amazon and Uber-like experiences where digital comes first. The result is a greater demand for alternative ways of receiving care, with 77% of patients preferring home and virtual care over in-person visits to hospitals and clinics.
GetFeedback
NOVEMBER 24, 2020
Ask these employee satisfaction questions to improve your employee experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Storyminers
NOVEMBER 24, 2020
The post Storytelling for navigating change ft. Mike Wittenstein appeared first on StoryMiners.
Eptica
NOVEMBER 24, 2020
Date: Tuesday, November 24, 2020 Author: Guest author: Adrian Swinscoe Why creating empathy in your customer service is so hard. Published on: November 24, 2020. Author: Guest author: Adrian Swinscoe Organisations understand the value of empathy to strengthening the customer relationship, boosting satisfaction, and increasing loyalty. But many still struggle to build empathy into their customer service interactions – why is this?
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Daniel Group
NOVEMBER 24, 2020
What should you do next for a powerful customer feedback program? Today, businesses are talking more about “customer experience.” Things may have progressed further at your company, and management has approved starting a formal customer feedback program. A variety of other activities are underway to launch this customer experience improvement effort.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
DemandJump
NOVEMBER 24, 2020
In the world of marketing, there are a lot of different types of “agencies” out there, and each one will be structured a little bit differently. Depending on that structure, they may offer different services as well. If you’re not in the industry—or you’re new to it—it can come off as confusing. Let’s break down some of the differences, and specifically, figure out what a creative content marketing agency is and what they do.
Vanilla Forums
NOVEMBER 24, 2020
Customer experiences are so important to the world of modern branding and marketing that they must be put at the forefront of any growth strategy. Long gone are the days when your job was done the moment you completed a sale. Today, it’s all about building lasting relationships, and in no case is this more true than with B2B companies seeking to maximize their customer lifetime value.
DemandJump
NOVEMBER 24, 2020
If you’ve paid attention to the world of marketing over the last 10 years or so, you’ve heard “content” a lot. “Content is king” is regularly thrown around, but what does that really mean? Why is content marketing, of all the digital marketing solutions available to your business, important for you to employ? Let’s dive into exactly why content marketing matters so much, and look at a few ways you can start to implement it into your digital strategy.
Myra Golden
NOVEMBER 24, 2020
I created a worksheet to help you practice the Feel, Felt, Found Method so you can apply it in your specific situations. Grab the worksheet here. I was working with a client that sells food products. A frequent question they get from customers is, “What ingredients are in this yogurt?” for example. When a customer asks for ingredients, it’s usually because they or one of their children has a food allergy, and they’re trying to make sure the product is safe for them.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
DemandJump
NOVEMBER 24, 2020
Content marketing blogs have the capability to bring in new and repeat customers alike to any business’ website. That makes them a pivotal component to any content marketing strategy. It’s even estimated that WordPress alone sees an average of 2.75 million new blog posts published each day. With these sky-high numbers, the growing digital marketplace becomes more competitive with each new day.
NobelBiz
NOVEMBER 24, 2020
Many factors come into play in the success or failure of an outbound call, starting with good planning and preparation. Your telemarketing strategy must be thought out well in advance, re-evaluated, and modified over time. To do so, you will need to rely on Key Performance Indicators or KPIs. The post 5 Must-Have KPIs For Telemarketing Campaigns appeared first on NobelBiz®.
DemandJump
NOVEMBER 24, 2020
Digital marketing is all about connecting with your audiences on the internet. One of the best ways that marketers have found to connect to do this is through content marketing. While it should fall under the overall strategy you’ve built for digital marketing, content is a beast all its own, and requires planning and thought. So what is content marketing in digital marketing?
Advantage Communications
NOVEMBER 24, 2020
The COVID-19 pandemic has fundamentally changed the way organizations view their workforce. Companies now fully understand the benefits of remote work and flexible schedules.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
DemandJump
NOVEMBER 24, 2020
For marketers entering the digital arena fresh-faced and ready to explore the number of ways they can provide valuable content to potential customers, one of the very first steps to take is to start producing blogs. For many content marketing plans, blogs are an integral component to successfully capturing an audience and getting them onboard with an idea.
Feedbackly
NOVEMBER 24, 2020
If you are just starting off with a Customer Experience (CX) program for your brand, you would know the importance of using CX metrics. Source.
DemandJump
NOVEMBER 24, 2020
Marketers wading through the waves of digital marketing opportunities are faced with a very real challenge of building successful, results-driven campaigns. For many digital marketers, a regularly updated content marketing blog is the backbone of an effective strategy in reaching audiences, introducing them to your brand’s offerings, and turning them into faithful customers.
Helen Dewdney
NOVEMBER 24, 2020
Can we shop ethically this Christmas? Just when you thought 2020 couldn’t get worse, we have entered another lockdown. This time in the cold and wet and in the run-up to Christmas. At a time when retailers would usually be welcoming a flood of customers looking for that perfect gift, the doors are shut and consumers are left wondering where to go for their seasonal shopping.
Advertisement
Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
DemandJump
NOVEMBER 24, 2020
Today’s marketer looks a little different than they did half a century ago. If you were to ask a marketer in the 70s what they thought marketing would be like 50 years into the future, they probably wouldn’t even be able to fathom the wonders the internet can do for any business’ marketing efforts.
Zeisler Consulting
NOVEMBER 24, 2020
There’s plenty of bad CX out there. But I had an experience not long ago with a company that was so good it’s inspired me to start a new feature in my writing (and new category on the blog) today called “Getting CX Right” to celebrate those organizations (naming names!) that knock it out of the park. Here’s the first installation: The top rack of our dishwasher needed a replacement part (how’s that for esoteric?
DemandJump
NOVEMBER 24, 2020
You can create content to your heart’s content, but you need two things in order to make sure you’re building a successful plan.
Playvox
NOVEMBER 24, 2020
Have you ever called a customer service call center and been left waiting for an unbearably long time? Or the agent couldn’t find the answer to what seemed like a simple question? Or worse yet, they gave you a bit of an attitude? When this happens, disgruntled callers want to speak with a manager and are quick to jump on social media to write a bad review.
Speaker: Lauren Barash, Vice President, Brand Marketing
In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program
One Millimeter Mindset
NOVEMBER 24, 2020
Start telling the 2020 stories clients really need to hear: purposeful pandemic stories. These stories are about the stuff clients really need to know when deciding to do more business with you moving forward in 2021. Ah 2020. From this year forward, we all share a common story about how we moved one millimeter beyond what is professionally comfortable.
mopinion
NOVEMBER 24, 2020
It has been said that having a good Voice of Customer (VoC) program leads to improved client retention, better employee engagement and less spending on customer service. And while this is entirely true, it seems that many businesses still fail to implement and manage an effective VoC program. In fact, far too often we see […]. The post The Ultimate Guide to the Voice of Customer (VoC) appeared first on Mopinion.
Strikedeck
NOVEMBER 24, 2020
Vincent Manlapaz, in an interview with Jon Triggs talks about how CS has grown in alignment with sales, product, marketing, and engineering teams. This alignment involves strategic thinking, quantitative analysis, and a line of sight in improving the customer’s bottom line.
ChurnZero
NOVEMBER 24, 2020
Why is your Customer Success team underfunded, marginalized, and overlooked? “Because leadership doesn’t value our contribution, or all the behind-the-scenes work that goes into keeping our customers happy – especially when dealing with problems like product bugs or bad-fit customers that were never our fault to begin with; we can’t control the cards we’re dealt.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
NobelBiz
NOVEMBER 24, 2020
The Net Promoter Score or NPS is one of the most widely used key performance indicators by call centers to measure customer loyalty and satisfaction. In this article, we will show you how to calculate, interpret, and use the NPS as a customer loyalty lever. In 2003, Fred Reichheld, a strategy consultant at Bain & Company, introduced the Net Promoter Score in his article “ The One Number You Need to Grow “.
Wootric CX Blog
NOVEMBER 24, 2020
Operating a business during a global pandemic is no easy feat. Many traditional businesses have made the temporary or permanent transition to a remote business model, which makes it all the more important for your cloud-based business to stand out. . A common issue that marketers face when adapting to a changing market is maintaining and increasing customer engagement. .
CSM Magazine
NOVEMBER 24, 2020
London office bolsters European ambitions. In addition to the head office in Antwerp, and the French office in Lille, Premium Plus is now opening a branch in the UK’s capital, London. With this move, the Belgian specialist in advice and online solutions for customer service, support, and sales is gaining a foothold in the United Kingdom. According to Kurt Pinoy, the company’s founder and CEO, this is a logical move that will strengthen Premium Plus’ ambitions: “London is and always w
Expert insights. Personalized for you.
101 
Let's personalize your content