Tue.Nov 24, 2020

Improving the patient experience: How to offer more consumer-centric care


The patient experience is undergoing a profound change. Healthcare consumers today have new and more demanding expectations, forged by Amazon and Uber-like experiences where digital comes first.

Going From Point A to Point B? Take the long way.


100 Architects ‘ work is all about turning concrete into color and pathways into experiences. . Check out their recent entry to transform an urban walkway in Shanghai, China, into an urban journey. Here’s a quick video overview: . . That’s so cool!


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3 Important Predictions for Customer Success in 2021


No one could have predicted the wild and tumultuous year that 2020 has turned out to be. While the customer success world (and the larger SaaS economy in general) has experienced its fair share of ups and downs this year, the industry will be even more prepared in the future. .

Storytelling for navigating change ft. Mike Wittenstein


The post Storytelling for navigating change ft. Mike Wittenstein appeared first on StoryMiners. Interviews


Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

Which content is best for a blog?


Content marketing blogs have the capability to bring in new and repeat customers alike to any business’ website. That makes them a pivotal component to any content marketing strategy. It’s even estimated that WordPress alone sees an average of 2.75 million new blog posts published each day.

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What is Content Marketing in Digital Marketing?


Digital marketing is all about connecting with your audiences on the internet. One of the best ways that marketers have found to connect to do this is through content marketing.

Christmas shopping in a lockdown – how to avoid the unethical online giants

Helen Dewdney

Can we shop ethically this Christmas? Just when you thought 2020 couldn’t get worse, we have entered another lockdown. This time in the cold and wet and in the run-up to Christmas.

Why is Content Marketing Important?


If you’ve paid attention to the world of marketing over the last 10 years or so, you’ve heard “content” a lot. Content is king” is regularly thrown around, but what does that really mean?

What do you do when you can’t give the customer what they want?

Myra Golden

I created a worksheet to help you practice the Feel, Felt, Found Method so you can apply it in your specific situations. Grab the worksheet here. I was working with a client that sells food products. A frequent question they get from customers is, “What ingredients are in this yogurt?”

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How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

How do bloggers use content marketing?


Marketers wading through the waves of digital marketing opportunities are faced with a very real challenge of building successful, results-driven campaigns.

4 Ways Online Communities Enhance B2B Customer Experiences

Vanilla Forums

Customer experiences are so important to the world of modern branding and marketing that they must be put at the forefront of any growth strategy. Long gone are the days when your job was done the moment you completed a sale.

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What is a content marketing blog?


For marketers entering the digital arena fresh-faced and ready to explore the number of ways they can provide valuable content to potential customers, one of the very first steps to take is to start producing blogs.

Why Paying for a Quality Assurance Program Can Save You in the Long Run


Have you ever called a customer service call center and been left waiting for an unbearably long time? Or the agent couldn’t find the answer to what seemed like a simple question? Or worse yet, they gave you a bit of an attitude?

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

What are Content Marketing Tools?


You can create content to your heart’s content, but you need two things in order to make sure you’re building a successful plan. Marketing Operations Organic Search Marketing Management Content Marketing

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How Virtuous Acts Bring Our Team Together


The enormous stress of 2020 has made it all too easy to focus on what we don’t have: parties with friends and family, the ability to travel, some of our favorite holiday traditions…I’ll stop there before I start crying.

What Makes a Good Content Marketer?


Today’s marketer looks a little different than they did half a century ago. If you were to ask a marketer in the 70s what they thought marketing would be like 50 years into the future, they probably wouldn’t even be able to fathom the wonders the internet can do for any business’ marketing efforts.

How are Contact Centers Adapting to the New World of Remote Work?

Advantage Communications

The COVID-19 pandemic has fundamentally changed the way organizations view their workforce. Companies now fully understand the benefits of remote work and flexible schedules. Customer Service Trends Contact Center

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

What is a Creative Content Agency?


In the world of marketing, there are a lot of different types of “agencies” out there, and each one will be structured a little bit differently. Depending on that structure, they may offer different services as well. If you’re not in the industry—or you’re new to it—it can come off as confusing.

Seeing Success Through the Eyes of Customers


Vincent Manlapaz, in an interview with Jon Triggs talks about how CS has grown in alignment with sales, product, marketing, and engineering teams. This alignment involves strategic thinking, quantitative analysis, and a line of sight in improving the customer’s bottom line.

6 Ways To Get Customer Success More Clout (and a Seat at the Table) – Part 1


Why is your Customer Success team underfunded, marginalized, and overlooked?

CRM Hack: Cross-Selling Between Platforms


Welcome to another episode of PostFunnel Insider, Optimove’s series of CRM know-how, tips, news, and analysis videos. Last month, we presented you with three the Ws of cross-sell – why, who, and when to cross-sell.

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The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

How to tell Purposeful Pandemic Stories in 5 Blog Posts

One Millimeter Mindset

Start telling the 2020 stories clients really need to hear: purposeful pandemic stories. These stories are about the stuff clients really need to know when deciding to do more business with you moving forward in 2021. Ah 2020.

15 Reasons Why You Shouldn’t Ignore Employee Experience


Most leaders know by now that improving employee experience is really, really important. But I don’t think they know just how much. Organizations are often on the back foot about employee engagement and tend to ignore it while pursuing more short-term goals.

How Remote Businesses Effectively Improve Customer Engagement


Operating a business during a global pandemic is no easy feat. Many traditional businesses have made the temporary or permanent transition to a remote business model, which makes it all the more important for your cloud-based business to stand out. .

Belgian CX Specialist Premium Plus Opens Office in the UK

CSM Magazine

London office bolsters European ambitions. In addition to the head office in Antwerp, and the French office in Lille, Premium Plus is now opening a branch in the UK’s capital, London.

Community: Executives, Take Note!

Speaker: Carrie Melissa Jones, Erica Kuhl and Holly Firestone

In 2021, many executives have started to view community structures as a new governance model for the entire organization rather than a stand-alone initiative. Join us on January 27th for a webinar exploring our 2021 Community Predictions eBook!