Sat.Nov 09, 2019

Best Practice Corporate Governance for Net Promoter Score Success


When rolling out a transactional customer feedback process such as Net Promoter you need a corporate governance process that will deliver success. Best practice experience suggest that three critical groups are needed: Steering Committee and Process Team.

Where Leadership Begins: Gaining Your Team’s Respect

Russel Lolacher

Leadership begins once you intentionally focus on building relationships. Because, great leadership is about strong relationships, especially those you have with those you are assigned to lead. We’ve all had varying degrees of connection with those that direct our work or shepherd the organization.

How the Australian Privacy Principles affect your Customer Feedback Program


Disclaimer: I will preface this post by stating that I am not a lawyer. The information below is my understanding from reading the documents and consulting with some specialists. It is provided in good faith and with no warranty of any kind.

Optimove Unveils Optidata, the Infrastructure for the Next Generation Realtime Customer Data Platform


Optidata enables realtime access and activation of all customer data by seamlessly combining large-scale batch processing with a state-of-the-art event streaming framework.

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How to Leverage Quality Management to Transform the Customer Experience

When was the last time you took a step back to examine quality management (QM) in your contact center? Determining behaviors that are critical to successful customer experiences, and then coaching agents to exceed that standard on every customer interaction, is the key to running a great contact center. Download this eBook and uncover how winning organizations are improving Customer Satisfaction, NPS, and other key metrics.

Five best practices of service recovery, SA Webinar


On the 7th November 2019 inQuba hosted a live webinar discussing the importance of best practices in service recovery, which together will ensure a boost in customer loyalty.

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Stream engine: What goes on behind delivering content on OTT platforms


Optimove, an Israeli hyper-targeted marketing company, is one such engine working with Indian and international streaming companies to provide personalised communication to their users. The post Stream engine: What goes on behind delivering content on OTT platforms appeared first on Optimove.

The dogs that go to the office every day in Tel Aviv


Meni is a distinguished gentleman, aged 11. Admittedly, he does not help his Optimove coworkers develop their relationship-marketing software. The post The dogs that go to the office every day in Tel Aviv appeared first on Optimove.