Fri.Feb 18, 2022

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Guest Post: Ways to Improve the SaaS Customer Experience

ShepHyken

This week we feature an article by Anand Subramanian, a content writer from Freshflows , a product management app for B2B SaaS product teams. He shares how to improve the SaaS customer experience to encourage customer loyalty. Software as a service (SaaS) has grown rapidly in recent years, particularly in recent months. A distinctive product is no longer sufficient.

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5 Lessons from the 2022 CX “Global Gurus” on Future-Facing Customer Experience

Customer Bliss

As we head further into 2022, it’s apparent that companies are picking up steam and looking ahead to the future of their experience practices (customer experience, employee experience, and beyond). If you’re looking for resources to share with your team on experience leadership, I encourage you to take a look at the authors on this year’s Global Gurus list of customer experience leaders for inspiration (a sincere thank you to Global Gurus for including me in the list once agai

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Selecting Agent Management Solutions – Are You Asking the Right Questions?

Calabrio

Ross Daniels at Calabrio looks at the recently published 2022 Agent Management Value Index Report from analyst firm Ventana Research, for insights into how to structure software selection processes – to help organizations pose the right questions to get the right answers. In its recent report, Ventana Research came to the conclusion that, “The pandemic created the circumstances for a complete reassessment of the tools and processes used in contact centers to manage agents”.1 Based on this insigh

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13 Best Practices for Improving Online Customer Service

Help Scout

Online customer service is one of the most important functions at any company. Here’s how to get started with it and continue improving it as you grow.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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How the Web of Science enables innovation in agriculture

Clarivate

CGIAR, the world’s largest global agricultural innovation network, used our Web of Science API to significantly reduce their manual workload. In this article, Valentina De Col and Enrico Bonaiutishare share their story about what this involved and how it led to efficient and reliable data assessment. . CGIAR , the world’s largest global agricultural innovation network dedicated to reducing poverty, enhancing food and nutrition security, and improving natural resources and ecosystem servic

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How to Change Your Team’s Behavior

Help Scout

You have identified a small change that you’re convinced would really improve your customer service quality, but you’re having trouble persuading your team to change their behavior. Here’s one quick tip to make it happen.

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How Do You Create Content Pillars?

DemandJump

If you work in the digital space at all, you are probably familiar with the notion that “content is king!” While there is some truth to this idea, the entire truth is that not all content is created equal, and some might not be part of the royal family at all. Over 90% of all content created is never viewed. That means millions of blogs, billions of hours of work, and thousands of peoples’ time is all for naught.

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How UiPath Uses Customer Success and Employee Success to Build Creative Teams

Gainsight

Over the last year, Gainsight has produced one of the most successful and engaging online television programs called Net Retention TV. NRR-TV is hosted by Gainsight CEO Nick Mehta, and each episode is explicitly geared to topics that are top of mind of the CS industry. Right now, there is a topic at the forefront of every part of business: the Great Resignation.

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What is a Content Cluster?

DemandJump

You are probably familiar with the phrase, “content is king.” Whether you are a digital marketer, or a YouTube influencer, producing content is the name of the game. But, if you really want to be successful, you need to do more than just create content for the sake of content. You need to create in an intentional and deliberate way.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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The 7 Best Crisp Alternatives for Customer Support in 2022

Help Scout

If you’re looking for a dedicated support tool, Crisp may not be your best option. Check out our list of seven Crisp alternatives.

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What Should a Pillar Page Contain?

DemandJump

So you’re ready to write your first SEO Pillar page. You’ve sat down to make a pillar page template , but suddenly realize, wait, what should I be including here? Don’t fret! We’ve got you covered. Let’s take a brief look at what a pillar page is to make sure all the bases are covered, and then we’ll jump into what your pillar page should contain.

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4 Tips for Keeping it Simple in Customer Service

Interactions

Many years ago, I had a math teacher who always used the acronym KISS or “Keep it simple stupid.” It was written on the board in big letters and he used it to encourage us to solve complicated equations by focusing on the simple steps that we needed to get it done (instead of being overwhelmed by the complexity of the problem). . The use of the phrase by my teacher was really the only reference I had for the acronym, but it always stuck in my head.

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How Do I Create a Content Cluster?

DemandJump

If you’re a content marketer, you’re probably familiar with some version of this popular statistic: that over 90% of webpages get *zero* traffic from Google. Now, even if only 10% of the content on the web truly deserves traffic, that figure is still pretty shocking, representative of a whole lot of content marketers effectively spinning their wheels.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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SMS Can Energize Your Customer Experience … Or Detract from It

SaleMove

It's hard to ignore the potential to reach and engage customers through SMS text messaging. Learn how SMS fits seamlessly into Digital Customer Service. The post SMS Can Energize Your Customer Experience … Or Detract from It appeared first on Glia Blog | Digital Customer Service Explained.

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How Do You Cluster a Topic?

DemandJump

Today there is no shortage of content online. Everyone that is creating content is fighting to be the top result on the first page of Google. The first step to standing out from the crowd is conducting SEO keyword research to understand what your audience is searching for online. Once you know what keywords are ranking highly, you can start creating content clusters to outline what you will post online.

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SMS Can Energize Your Customer Experience … Or Detract From It

SaleMove

It's hard to ignore the potential to reach and engage customers through SMS text messaging. Learn how SMS fits seamlessly into Digital Customer Service. The post SMS Can Energize Your Customer Experience … Or Detract From It appeared first on Glia Blog | Digital Customer Service Explained.

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Benefits of Pillar Pages: A Guide to the Do's and Don'ts

DemandJump

If Google brought you here, chances are you’re searching for some information about pillars, and we don’t mean the ones that are a part of Greek and Roman architecture—although they’re similar in a sense. After all, a pillar page is designed to be an authoritative page of a website, holding up and supporting smaller blog posts about the same topic.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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Why Most Businesses Consider Outsourcing Call Center Services?

Grupo Noa

The present-day businesses acknowledge the credibility of call centers, supporting businesses of all types and sizes with 100% result-driven services. From multinational companies to SMEs, outsourcing to an American Call Center offers them more advantages from improving their workforce to reducing costs. Being a business owner, you must want to maximize the flexibility in operations by entering new markets or reaching out to more target audiences.

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What Should a Pillar Page Look Like?

DemandJump

Search engine optimization (SEO) keyword research is a foundational piece of creating content that will land your organization at the top of Google's search results. Ahrefs, one of the larger data companies in the search market industry, conducted a study of almost 1 billion web pages. Their study found that roughly 91% of content gets zero traffic from Google.

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Getting Started with Website Surveys

Zonka Feedback

The majority of website bounce rates fall between 26% and 70%. It is determined by how your visitors interact and engage with what you have to offer. Some may like your website because of its advanced design and navigation features while some may find the same interface difficult to use. Similarly, some of your visitors may leave without making a purchase while some may keep coming back to make transactions.

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What Is a Pillar Page? Examples and Ideal Structure

DemandJump

Content marketing can be maddening. For example, why does it sometimes seem like no matter how much SEO keyword research we perform, the results (in terms of website traffic) fall short of expectations? Is it a matter of having the wrong keywords, or a matter of how they are used in content?

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Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

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GlowTouch Named to Global Outsourcing 100 for Second Straight Year

GlowTouch

IAOP Cites Company as a “Rising Star” & GISA “Company to Watch”. PRESS RELEASE FEBRUARY 21, 2022, 09:00 EDT Louisville, KY – GlowTouch, LLC, a global Business Process Outsourcing (BPO) services provider based in Louisville, Kentucky, has been named to The Global Outsourcing 100 ® for the second straight year by the International Association of Outsourcing Professionals ® (IAOP).

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What Are Content Pillar Examples?

DemandJump

It’s pretty clear that the SEO Pillar content strategy is taking the digital content world in a whole new direction. Creating SEO-powered content pillars that are valuable and relevant to your readers will routinely land you a spot on page one of Google. But how do you come up with content pillars?

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Comment faire la différence entre une plateforme de Marketing Automation et une plateforme de Gestion de la Communication Client??

Quadient

Comment faire la différence entre une plateforme de Marketing Automation et une plateforme de Gestion de la Communication Client?? Ludovic Georges. Fri, 02/18/2022 - 16:01. Vous entendez sûrement vos collègues parler de plus en plus de stratégie d'expérience client au sein de votre entreprise. Naturellement, ces conversations ramènent souvent vers les outils technologiques déjà à disposition, comme un CRM, MAP, une plateforme de service client etc.

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How Do You Write a Pillar Page?

DemandJump

Have you heard the buzz about SEO Pillar pages? This approach to content marketing is helping people get on the first page of search engines in a short amount of time. Perhaps you’ve seen several pillar page examples and are excited to write your own. Here’s a short guide with all the info you need to get started. Let’s dive in!

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.

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How to Choose the Best Process Server for Your Legal Documents?

CSM Magazine

If you want to speed up your litigation procedures without extra cost and stress, hiring a process server will be your best bet. A process server makes sure that the subject receives the legal documents in a timely manner, and you get done with the court proceedings in the most hassle-free way. With a plethora of information available online, you surely can find plenty of process servers on the internet.

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Why Most Businesses Consider Outsourcing Call Center Services?

Grupo Noa

The present-day businesses acknowledge the credibility of call centers, supporting businesses of all types and sizes with 100% result-driven services. From multinational companies to SMEs, outsourcing to an American Call Center offers them more advantages from improving their workforce to reducing costs. Being a business owner, you must want to maximize the flexibility in operations by entering new markets or reaching out to more target audiences.

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Grow Your Instagram Account with Surf

Perkville

Surf and Perkville have partnered to offer mutual customers the ability to grow their Instagram account.