Totango

MAY 2, 2022

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. In this article, we’ll look at the mistake of not thinking of customer success as a team sport. . Unlike Finance or Human Resources or IT, “customer success” is not simply a department within your organization.

Sports 105

Sports Customer Success Customer Journeys Analysis 105

Steve DiGioia

MAY 2, 2022

Ok, ok, so I’m a wrestling fan. So what? Maybe you are too. There are millions of us. And we watch it every week. I’ve been doing that since I was a teenager. I used to take the train from my home in Brooklyn, NY to Madison Square Garden in Manhattan each month to watch the matches in person. It was so much fun. I have many fond memories as a kid watching some of the greats like Bruno Sammartino, Pedro Morales, Andre the Giant, Chief Jay Strongbow, George the Animal Steele, and many more.

Customer Service 328

Customer Service Entertainment Sports Social Media 328

Team Support

MAY 2, 2022

What makes customer support software great? These solutions require more than just dedicated customer support teams – without the necessary features, a ticketing software solution is hampering your efforts. Ticketing software goes far beyond just addressing customer issues, it forms the backbone of customer support operations. So what must-have features make a great customer support ticketing system that ensures success with your customers?

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System Knowledge Base Chatbots Software 98

Uplight

MAY 2, 2022

Engaging customers in load flexibility has never been more important. The majority of electric utilities have targets to completely or partially decarbonize within the next 30 years and the largest corporations on the planet are making 24/7 clean energy commitments. Luckily, customer-side distributed energy resources (DERs) are also proliferating faster than ever before, and these Read More.

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Data Resources Engagement Customers 97

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Perceptive

MAY 2, 2022

Monitoring the competition is more than simply keeping tabs on what your competitors are offering. Running brand tracking that compares your brand to the key movers and shakers in your market is not only good business but also a matter of keeping up with competitors. Here’s why.

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Brands Marketing 81

Circular Edge

MAY 2, 2022

Blog Credit: Ian McCue, April 26, 2022 ( 10 Ways to Excel in the Evolving Role of the CFO | NetSuite). In short: Three experienced finance chiefs at fast-growing companies talk about excelling in this redefined role. Key themes include collaborating with business units and being proactive in hiring. These CFOs also play an increasingly important role in defining company culture and setting an example for employees.

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Culture Healthcare Apparel Financial 52

Inbenta

MAY 2, 2022

Building a well-functioning, successful conversational AI project implies understanding the ecosystem in which it will operate. Standalone projects can be successful at first, but building a holistic project will always require integrations with other systems. That’s why over time, we’ve built a catalog of third-party integrations to help our customers add additional capabilities to their Inbenta projects ( chatbot , live chat and ticketing , help sites , search and more).

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Chatbots Ecommerce Industry Video 52

Myra Golden

MAY 2, 2022

I sourced my subscribers for the most pressing de-escalation questions, and on Thursday, May 5th at 11:00 am ET, I’m answering questions live! Meet me there? Here’s the link for my live Q & A.

Meeting 52

Meeting Customer Experience Design Customer Experience Customers 52

CSM Magazine

MAY 2, 2022

Owning and operating a contact centre for your small business can be a costly endeavour. Recruiting, hiring, and training employees, purchasing software, and doing quality assurance checks all come at a cost. For this reason, many businesses employ a contact centre to handle their customer care. According to www.oraclecms.com , using an outsourced contact centre is one of the best ways to reach the numbers you want.

Poor Customer Service 52

Poor Customer Service Training Software Technology 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

CustomerSuccessBox

MAY 2, 2022

As a Customer Success Officer in SaaS, you’ve probably realized that there’s a lot more to the SaaS sector than just providing excellent service. After all, if no one knows about your service, what good is it? SaaS marketing and distribution is crucial as, if not more important than, developing the service itself. It’s no secret that you may sell your business in a variety of ways.

How To 52

How To B2B Strategy Sales 52

Magellan Solutions

MAY 2, 2022

Non-core competency activities shouldn’t be neglected. Customer assistance and other call center services are non-core competencies to most companies so they opt to outsource these. Choosing the right call center vendor is very important because an enterprise cannot compromise their branding and quality standards. Call centers are at the heart of many businesses.

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Call Center How To Contact Center Communication 40

CustomerSuccessBox

MAY 2, 2022

A glimpse of the product working demonstrates the features or the product itself. It is that first look that gave thought to the buyer’s mind to make a subscription. At this stage, it mattered how you allure the potential buyers with your product and the features it has. After subscribing, you need to track how things are going with the customer. For that, you need to know about the key Customer Onboarding metrics to track.

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Metrics Measurement Training Tools 52

Forrester's Customer Insights

MAY 2, 2022

If you hadn’t thought about web application firewalls (WAFs) in a while, you might think they were an anachronism, a tool of the past that modern application environments don’t bother with. You’d be wrong. While traditional WAF appliances are still popular in data centers and with legacy applications, the WAF market has evolved with the […].

Tools 26

Tools Data Marketing Management 26

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Tips

ShepHyken

MAY 2, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. The True Costs of Bad Customer Experience Management by Brittany Hodak. (Brittany Hodak) We’re in a new era of competitiveness.

Customer Service 69

Customer Service Social Media NPS Customer Experience Management 69

Forrester's Customer Insights

MAY 2, 2022

Amazon's latest product, Amazon Glow, can offer insight into how the future of experiences (for children) are being designed.

User Experience 5

User Experience Technology Strategy Customer Experience 5

NobelBiz

MAY 2, 2022

If you’re running a call center, you know that good call routing is the difference between keeping your customers happy and having them hang up on you. The first thing to know about call routing is that it is the process of taking inbound calls and directing them to the people or teams who can best handle them. Call routing lets you make sure that every customer gets their questions answered quickly and efficiently, while also making it more likely that they’ll return to your company in the futu

Contact Center 52

Contact Center Strategy Call Center Wait Times 52

Gainsight

MAY 2, 2022

An athlete’s path to success is as unique as the person. Similarly, a company’s path to leveling up doesn’t always come with a predictable model, either. But often, the best success stories start with a vision, the best data, and the openness to whatever the next step brings. . Recently, we talked to two leaders from different worlds about the way that they leveled up in their careers.

Customer Success 52

Customer Success Customers Data Metrics 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail