"Know Your Customer" Just Got Easier
Uniphore
NOVEMBER 27, 2016
by Karnail Jita Recent research found that banking through mobile apps is the number one way to bank. Another fact is that apps are by no means the only way customers get in touch with an organization when they have a query. Customers are now more connected and knowledgeable than ever before, using a number of channels to get answers. Indeed, technology-savvy customers, coupled with greater awareness of digital options are shaping up to be defining features of the Know Your Customer era.
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