Wed.Nov 25, 2020

Don’t Let Bully Customers Trample on Your Employees

CSM Magazine

Everyone has heard the old adage, “The customer is always right.” ” It sounds really nice. However, anyone who has ever worked in customer service knows that it simply is not factual. Customers can be wrong, and they quite often are.

Guest Blog: Contact Center Talent in These Changing Times, Part 1 – Setting the Stage


This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. The legendary Bob Dylan released his classic hit The Times They Are A-Changin’ back in 1964. More than half a century later, his lyrics couldn’t be more relevant.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Setting up for CX success: Mike Wittenstein’s 7 core tips for nailing your customer experience design


Mike is the CEO of Storyminers. They help leaders win adoption for their boldest ideas and strategies. They know why people fight change, and how to engage and inspire them. He’s an inspiring CX professional and it has been a real pleasure to discuss as he’s a true storyteller.

How to Add Live Chat to your Website


Live chat has become one of the most popular customer service channels, so it comes as no surprise that there are many vendors to choose from. For most live chat buyers, set up and integration with your website should be an important part of the decision-making process.

How To 130

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

Thanksgiving Week Special: A Recipe for Amazing Customer Service


As we approach Thanksgiving, I can’t stop thinking about turkey and stuffing—and all the different ways to prepare them. Always thinking about how everything in life ties to customer service, I wondered, “What is a good recipe for customer service?” So, I’ve listed some of the essential ingredients.

More Trending

Content Marketing Strategy Template and PDF


Connecting with your audience is key to developing your brand and establishing visible authenticity with potential new audiences, which grows your business. That requires content—and lots of it. The content needs to be reliable, focused, organized, and strategic.

Crisis Averted: Our Favorite Retail Catastrophes that Never Happened


Many of the things we used to consider reassuringly normal around the holidays have been upended by the events of 2020.

How Do You Write a Content Marketing Strategy?


Define your brand’s key message. Marketing Operations Organic Search Marketing Management Content Marketing

What is Customer 360 and How Does it Affect Customer Success?


Today’s consumers have higher expectations for the companies they work with than ever before. The digital business landscape has made it so competitors can easily reach out to prospective customers with offers of enticing deals and promises of attentive service.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Top 5 Content Marketing Strategy Examples


What are the top 5 content marketing strategies that you can incorporate into your business? Check out these content marketing ideas and see how they can transform your business: Marketing Operations Organic Search Marketing Management Content Marketing

Best Retail Feedback App for 2021

Zonka Feedback

Customer Satisfaction is the reason for survival and growth of any business, but if you want to attain an outstanding position in the market, it is important to delight your customers and improve Customer Experience.

What Does a Content Marketing Agency Do?


It’s not uncommon to outsource some of your marketing help. It’s a full-time job for most people, and when you’re trying to run a business—or run the marketing for several—the actual creation of the content can get to be a lot.

3 tips on how to scale your contact center for the seasonal rush


This holiday season is expected to set records for ecommerce shopping. There will be a rise in customer interactions throughout the entire buyer’s cycle. To meet the demand, businesses will need to scale their technology and their people. But how can they do it?

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

What Are the Best Content Marketing Blog Post Ideas?


Effective content marketing blog strategies are built with intention. They are fueled by two essential drivers: your need to attract business, and your audience’s need for useful content.

Connecting Vanilla to 2,000+ Apps with Zapier

Vanilla Forums

There are dozens of tools that power your business across all departments. As you adopt more of these tools, having these disparate applications to talk to one another and share information is central to automating workflows and ultimately increasing productivity.

What is a Content Strategy?


Connection with your brand’s marketing audiences is dependent on the quality of the content you produce. Make the right rhetorical decisions—develop content that is relevant and relatable—and you make a lasting connection that will be the support structure of your brand.

Bot monitoring: The untapped capability you need to drive RPA value


As enterprises look for new ways to better serve customers and drive efficiency, one technology has risen to the top for its ability to streamline operations: Robotic process automation (RPA). […].

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

How Do Creative Content Agencies Work?


Every major business—and a lot of the minor ones too—are producing content on an almost daily basis. Where is it all coming from? In a lot of cases, creative content marketing agencies are behind the scenes. Is there some secret sauce that makes them work?

Give Them the Tools to Do the Job

CSM Magazine

Give employees the tools to do the Job – a nd reap the rewards because motivation makes businesses successful. It’s long been acknowledged that motivated and engaged employees are the key to business success.

Tools 56

What Are the Best Content Marketing Blogs?


The digital marketing arena can be aggressive and at times difficult to traverse. It's easy to spend hours researching your audiences, noting high-demand blog topics, and gathering data to make improvements to your content strategy.

5 Reasons Why Live Agents Love, Not Hate, Chatbots

CX Ahead

This was originally written during my tenure at Yellow Messenger, a cutting-edge conversational AI platform.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Ignited 2020 | CMB Lights the Night

Chadwick Martin Bailey

After successfully transitioning to a completely virtual workforce earlier this year, CMB was faced with a new challenge this Fall: how to virtually raise money for the Leukemia and Lymphoma Society’s Annual Light the Night (LTN) Walk.

Sales 52

Data that pops: Keatext’s new statistics module illustrates every insight


The post Data that pops: Keatext’s new statistics module illustrates every insight appeared first on Keatext. Product updates

Data 52

How Ceridian uses its advocate program to coach and mentor customers — Q&A


The post How Ceridian uses its advocate program to coach and mentor customers — Q&A appeared first on Influitive. Customer References Customer Success Customer Success Teams Q&A

Nov 25 – Customer Success Jobs


Role: Sr. Director, Customer Success Location: Denver, Colorado, United States Organization: Convercent As a Sr. Director of Customer Success, you will be responsible for developing the Customer Success Management team and associated practices to exceed revenue objectives from the customer base.

Community: Executives, Take Note!

Speaker: Carrie Melissa Jones, Erica Kuhl and Holly Firestone

In 2021, many executives have started to view community structures as a new governance model for the entire organization rather than a stand-alone initiative. Join us on January 27th for a webinar exploring our 2021 Community Predictions eBook!