Sat.Mar 21, 2020

Best Tips to Improve Customer Service

CSM Magazine

If you want to up your customer service game, you’re making a great decision! Customer service accounts for a large part of the reason why customers are satisfied – or not – with your company and product.

Controlling The Controllable – Covid-19: How To Deal With Customers

Beyond Philosophy

A global pandemic wasn’t in your plans this quarter. However, we see an opportunity to enhance your relationships with customers in this global crisis. In this episode of The Intuitive Customer, we share ten strategies for managing the uncertainty surrounding COVID-19. Our practical tips help you manage the stress and anxiety at your front lines to the best possible outcome.

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Navigating the European 5G Security Debate

Forrester's Customer Insights

At present it is difficult to remember life before the COVID-19 pandemic, but a key switch that has happened is the large scale shifting of the population to work at home as widely documented.

A Practitioner's Guide to Sustainable Customer Experience in the Contact Center

To make contact center conversations great, you need to set-up the right environment for success. This involves your contact center design, the data you use, and some critical customer-centric capabilities.