Blake Morgan
JANUARY 31, 2023
To people in the trenches every day, the impact a positive customer experience has on the bottom line is clear. But proving that business case to executives and other teams is a common challenge for CX teams.
Lumoa
JANUARY 31, 2023
Customer experience plays an important, if not the most important role in the success of any business. Nearly all companies (89%) believe that customer experience will be their primary basis for competition. How do you stand in that competition?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
BlueOcean
JANUARY 31, 2023
Attrition seems like it should be an easy enough term to define, and determining which bidders’ attrition results best match your own requirements should be easy enough in a contact center RFP. In this article, we are making the case that it’s not always so straightforward.
ShepHyken
JANUARY 31, 2023
Many years ago, a friend shared some advice with me: It doesn’t cost much more to enjoy a first-class experience. He was referring to spending just a little more in certain situations to get much more out of the experience.
Speaker: DeAnna McIntosh, Retail Growth Strategist
Join DeAnna McIntosh, Retail Growth Strategist, for this idea-sparking session on how to multiply and diversify your revenue (and impact) with zero ad spend, how to create disruption in your industry, and how to reimagine and innovate the retail business model.
dscout People Nerds
JANUARY 31, 2023
Passing up on doing research doesn’t always feel intuitive—but sometimes it’s a better choice for the long-term
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Alliance by IFS
JANUARY 31, 2023
It’s hard to believe that 2023 is upon us, but alas the end of another year has come! Maybe it. The post A Look Ahead: 5 Predictions for Field Service in 2023 appeared first on IFS Blog.
BirdEye
JANUARY 31, 2023
Are you a business looking to increase your visibility in your local market? If the answer is yes, you’ll need an active and engaged presence on Nextdoor.
Upstream Works
JANUARY 31, 2023
As 2023 unfolds, a key theme for contact center leaders to watch is reinforcing the connection between customer experience (CX) and agent experience (AX).
Maru Group
JANUARY 31, 2023
By Glyn Luckett Maru/Matchbox | January 2023 While many companies recognize the value of keeping essential business software up-to-date, employee research techniques and solutions are often overlooked.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
Optimove
JANUARY 31, 2023
Many online gaming brands offer more than one product to their players, where a player placing sports bets can just as easily play a variety of casino games on the same platform, using the same account. But what’s in it for the operators? Well, it depends on how they play the cards they are dealt.
NobelBiz
JANUARY 31, 2023
All the operations of the well-known dialing platform, PhoneBurner, were halted for almost three days, affecting the operations of ALL their other law-abiding customers. The post PhoneBurner Vs. FCC: Don’t let this happen to you! appeared first on NobelBiz®.
Helen Dewdney
JANUARY 31, 2023
This is a guest post by James Bore regarding the JD Sports data breach. About James Bore James is a chartered security professional and has worked in IT and security for over two decades. Founder of Bores.com.
Advertisement
Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
dscout People Nerds
JANUARY 31, 2023
Running a customer day is a fantastic way to drum up new ideas and build meaningful relationships. Here’s how to get started
DemandJump
JANUARY 31, 2023
Search engine optimization (SEO) can make or break a marketing campaign. If you do it well, you can expect higher traffic and more conversions. If you do it poorly, however, it could mean little to no traffic to your website and total reliance on your sales team for conversions.
ChurnZero
JANUARY 31, 2023
This article was originally published in Forbes. A turbulent economy feels like change is coming at you from all directions. Your most lucrative sales channels can dry up. Your best customers can become flight risks. Your top strategies can turn ineffective.
Advertisement
Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Circular Edge
JANUARY 31, 2023
Blog Credit: Tom Kelly, January 30, 2023 (7 Success Factors In Building a Highly Effective Office of the CFO | NetSuite) An important key to success for any growing company is to ensure the office of the CFO evolves beyond its traditional focus on record to report.
CSM Magazine
JANUARY 31, 2023
A successful firm must have both customer service and cybersecurity. At first glance, they might appear unrelated, yet they are actually intertwined in several significant ways.
Seaton CX
JANUARY 31, 2023
When I’m emphatic that CX leaders need stakeholder analysis to get buy-in , some people look at me like I’m a rhinoceros. Or worse, a psychologist. Just kidding. I love psychologists!) Sometimes I get asked “can’t I just talk to people and build relationships naturally?”
SurveySparrow
JANUARY 31, 2023
Even though we say “looks can be deceiving”, we also tend to make snap judgments about businesses based on their websites. According to one source, users take only 50 milliseconds to form an impression about a website – an impression that decides if they will stay or leave.
Advertisement
Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
CSM Magazine
JANUARY 31, 2023
Geoff Forsyth, Chief Information Security Officer, PCI Pal PCI Pal , the global SaaS provider of secure payment solutions for business communications, is attending the CIO Watercooler Live 2023 event in London, where Chief Information Security Officer, Geoff Forsyth, will be providing CIOs with an insight to security and compliance threats.
Zeisler Consulting
JANUARY 31, 2023
I was on the phone with an agent on a support line the other day and I told her that I was sorry. No, I didn’t apologize… I’d done nothing wrong… Yes, I was upset, I was disappointed, I was frustrated. But I’d treated the agent with the utmost respect and courtesy and didn’t take it out on her. Such is the subtle difference between saying ‘Sorry,’ and apologizing. You can be sorry for someone’s circumstances for which you have no responsibility.
Advertisement
When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
Centercode
JANUARY 31, 2023
Learn how to maximize the effectiveness and efficiency of your QA environments with this blog
ShepHyken
JANUARY 31, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
Expert insights. Personalized for you.
52 
Let's personalize your content