Zonka Feedback
SEPTEMBER 15, 2022
Increasing customer satisfaction and engagement with your brand requires a lot more than bombarding them with targeted ads and weekly mailers. There are proven techniques and tools being used by marketers every day that allow them to engage with customers. One such tool is a customer service chatbot.
IntouchInsight
SEPTEMBER 15, 2022
Here at Intouch Insight we are always looking to launch new features that will help you to achieve customer experience excellence. This month we have launched several new features to the Intouch Platform that we can’t wait for you to begin using.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Comm100
SEPTEMBER 15, 2022
Today’s customers now expect to connect with brands from anywhere, anytime, on any device. To keep up and provide this level of customer experience, brands need to give their customers choice and convenience. In practical terms, this means adopting a range of digital support channels, including live chat, SMS, social media, and email. To offer this experience to customers successfully and efficiently, organizations are adopting omnichannel customer service platforms.
TechSee
SEPTEMBER 15, 2022
The partnership stems from an initiative with an electronics multinational to deploy virtual sales agents on retail locations, instantly connecting customers to representatives via AI-based visual engagement. BOSTON , Sept. 15, 2022 /PRNewswire/ — TechSee, the market leader in Computer Vision solutions for customer service, today announced a partnership with NeuraFlash with the goal of bringing the next generation of visual engagement and AI-powered service automation to their existing t
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Adrian Swinscoe
SEPTEMBER 15, 2022
This is a guest post by James Lockhart, Head of Product Marketing at TelcoSwitch. Voice and speech analytics refers to the process of analysing recorded conversations […]. The post Understanding how all businesses can benefit from voice analytics first appeared on Adrian Swinscoe.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Feedbackly
SEPTEMBER 15, 2022
How many impulsive purchases can you recount as a customer? What led you to buy those goods that you didn’t intend to initially? Is.
ECXO
SEPTEMBER 15, 2022
The European Customer Experience Organization – Upcoming Events, Research, and Activities for You. Update Public Newsletter for future ECXO.org Members. How are you? We hope you and your family are having a great summer. The European Customer Experience Organization is an open-access CX Professional Network aiming to educate European and the rest of the world’s Corporate on CX, EX related topics, including customer understanding, perception, and real innovation plus some evolving top
Eptica
SEPTEMBER 15, 2022
Date: Thursday, Septembre 15, 2022 Author: Laurianne Merour - Digital Marketing Manager Comment optimiser la gestion des connaissances dans votre centre de contact. Publié le: 15 Septembre 2022. Auteur: Laurianne Merour - Digital Marketing Manager Gérer des interactions plus nombreuses et plus complexes La gestion efficace des connaissances est essentielle à la réussite du service client.
SAP Customer Experience
SEPTEMBER 15, 2022
Virtual October 25-26, 2022 Agenda We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘How to achieve Sustainability and Operational Excellence for your Intelligent Enterprise’ taking place virtually on October 25-26, 2022. Please find the current agenda for the workshop here. In today’s market, Sustainability.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Optimove
SEPTEMBER 15, 2022
If you’re anything like us you’re counting down the days to the FIFA 2022 World Cup (20 Nov – 18 Dec). It is easily the biggest event of the year and one known to be of enormous interest and super-high viewership globally. That’s an excellent time for active players; they have likely already begun to deposit and play on your platform. As we’ve shown when we discussed what makes new players tick, your acquisition team can expect an avalanche of those who are looking to add to the excitement with
Clarivate
SEPTEMBER 15, 2022
Writing a great research paper is easier when you have a timely and focused topic. Our latest Global Research Report on ocean health by the Institute for Scientific Information (ISI) identifies compelling insights that can be explored for your next research paper. Keep reading for ocean research topics and keywords that branch across many different disciplines—from business to economics to the hard sciences.
SAP Customer Experience
SEPTEMBER 15, 2022
Data is the new oil. Mathematician Clive Humby coined this phrase in 2006, explaining that data in the 21st century is like oil in the 18th century. It’s a valuable, unrefined resource with untapped potential. Those who work to extract it have a huge advantage over those who don’t. In.
Selmo
SEPTEMBER 15, 2022
Average Speed of Answer (ASA) is a metric calculating the amount of time it takes to answer a typical call once it has been routed to the contact center. Read more in this article.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Blueshift
SEPTEMBER 15, 2022
Are you reading this blog post on your smartphone? If you’re reading on a desktop, chances are high that you checked your smartphone before reading this post – or that you’ll pick up your smartphone afterwards. According to a late 2019 survey by Asurion , smartphone users in the US check their devices 96 times a day – or once every 10 minutes. . This level of consumer engagement is great for marketers wanting to reach customers where they are, but where’s the line between overwhelming people wit
Call Experts
SEPTEMBER 15, 2022
A 24-hour customer service number can be a great asset to any business. It gives customers the confidence and support to call at any time and address their issues promptly and professionally. Today, customer service is a necessity for any business. A business can’t afford to have customers waiting or being put on hold when they need help. . Chances are, you’ve been in a situation where you needed help from customer service and could not get it.
Blueshift
SEPTEMBER 15, 2022
Last month, we announced the expansion of the Blueshift Recommendations Studio that gives every marketer the power of AI to drive intelligent and highly personalized recommendations. This expansion includes the launch of 100+ pre-built AI marketing recipes, preloaded with configurations for common campaigns, like abandoned carts, price drops, newsletter feeds based on affinities, and cross-merchandising based on the wisdom of the crowds. .
Gainsight
SEPTEMBER 15, 2022
Data tell a story in customer success. . When interpreted and presented correctly, they reveal what you are doing right or wrong and where you need to improve. They can even tell you when a customer is optimally ready for expansions, upsells, and cross-sells. Data provides the trigger for your Customer Success organization to execute on those opportunity.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
2020 Research
SEPTEMBER 15, 2022
You decided what you need data on, built an airtight survey, and even outlined the audience you want to target. Now how do you get in front of the right respondents? With so many options for survey sampling, it can be difficult to navigate which method is right for you. Each method has its place, and you may find you move between all of them depending on your goals.
inSided
SEPTEMBER 15, 2022
With economic uncertainty in the air, SaaS and Customer Success teams want to be more efficient and build durable growth that withstands the market. How? With a digital-led approach , of course. For CS teams, efficiency means working smarter and doing more with less—accelerating the current drive toward digital strategies like Community, self-service, and more.
Circular Edge
SEPTEMBER 15, 2022
The Essential Event for Medtech Pioneers. BIOMEDevice Boston brings engineers, business leaders, disruptive companies, and innovative thinkers from the region’s top start-ups and medical device OEMs together to inspire the next life-changing medical device. Expo. Experience live demos and uncover the latest technologies, solutions and market-ready products from more than 200 biomed suppliers.
West Monroe
SEPTEMBER 15, 2022
Between the recession and a drop in M&A activity during the first half of 2022, dealmakers may be left wondering what their next move is. One thing is certain: The cost of lending for private equity firms will increase as the Federal Reserve continues its war on inflation with a series of rate hikes. And as credit markets become tighter, the days of easy financing for large acquisitions will come to a close.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Helpware
SEPTEMBER 15, 2022
Retailers Need to Care About Low-Effort Customer Experiences.
dscout People Nerds
SEPTEMBER 15, 2022
Listen in on a special one-on-one with People Nerds’ Ben Wiedmaier, sharing his unique perspective in the industry.
MyCustomer
SEPTEMBER 15, 2022
90% of managers think they are treating agents as brand guardians, yet only 33% of consumers agree.
Forrester's Customer Insights
SEPTEMBER 15, 2022
Businesses increasingly operate across borders; the rise of B2B e-commerce and online marketplaces is driving more cross-border transactions. But several factors complicate these payments: payment infrastructures vary by country; the landscape of regulations governing cross-border transactions is fragmented by geography; and providers are plagued by complex internal business processes and operations.
Advertisement
Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Beyond Philosophy
SEPTEMBER 15, 2022
The Big Miss: How Organizations Overlook the Value of Emotions. We all had different ways of coping with the lockdown. Some started knitting or scrapbooking. Some of you binge-watched all of Netflix. Some of you read books. One of the things we did on the Beyond Philosophy team was look at data. What we discovered became a book, and we had the author on as a guest in a recent podcast.
SmartKarrot
SEPTEMBER 15, 2022
SaaS (Software as a Service) solutions have revolutionized how businesses and enterprises interact with computing platforms. SaaS is broad in its range of applications, allowing users a lot of freedom and control over how they evaluate their software. But not every SaaS solution is created equivalent. Building on the strength of their own SaaS platform, a new breed of SaaS tools has become available that allows companies to set up and run their entire business online.
Expert insights. Personalized for you.
95 
Let's personalize your content