Wed.Feb 10, 2021

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How to Use Instagram to Boost Service and Satisfaction for Customers

CSM Magazine

In modern business strategies, social media play a huge role, as for startups, as for established brands. Instagram in particular, is one of the most comfortable and useful spaces for developing a business. The secret of success lies in the ultimate connection that is grown between consumers and brands. Instagram can be an instrument not for promotion solely, but for communication with the clients as well.

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20 motivational customer service quotes

GetFeedback

From customer service to customer satisfaction and loyalty, here are 20 quotes to motivate you to deliver a great customer service experience.

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The ROI of Adding Contact Center Performance Management to your Agent Retention Strategy

NICE inContact

Do you ever feel like you’re running a cost center rather than a contact center? Without performance management you may be experiencing high attrition rates and training costs, or low productivity and engagement rates, which can make the contact center feel like a necessary evil – rather than the true value-added function it is.

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6 tips for building better customer relationships at scale in 2021

GetFeedback

SurveyMonkey's CX leaders share trends and advice for providing support at scale.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Corporate Reputation Management: Your Keys to Success

ReviewTrackers

Corporate reputation management is a combination of strategies that are used to shape consumer perception of your brand. Today, consumers rely on current customers to tell them whether or not a business is worth their time and money. Consumers look at feedback from online reviews and social media to use in their decision making when selecting a business. .

More Trending

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How to be Human First, a Professional Second

The DiJulius Group

5 Quick Tips to Help you Make Price Irrelevant 1. Customer Service Feature Story HUMANIZING OUR FUTURE “In the digital revolution, excellent human interaction skills become a premium advantage.” Technological innovations and the rise of artificial intelligence (AI) have caused tremendous dislocations in today’s workplace. But the best customer service companies recognize the competitive opportunity.

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CX Stories From the Frontlines: The Power of a One-Stop Shop

Kustomer

We’re back again for our SECOND blog in a series about how CX organizations tackle every day challenges with the help of the Kustomer Platform: CX Stories From the Frontlines. There is rarely a magic bullet to our CX problems, but it’s helpful to understand how other companies are tackling similar issues. In this month’s edition, we discuss how a business was able to understand BPO performance through Kustomer, how reporting can identify top contact reasons in specific geos, and the power of uni

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7 Step Customer Success Strategy for Higher Lead Conversion and Customer Retention

Totango

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers. In this guide, we’ll lay out a seven-step customer success strategy you can use to promote winning outcomes for your clients: Prioritize a culture of customer success.

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Talkdesk for Salesforce provides relief and recovery with industry solutions

Talkdesk

Talkdesk for Salesforce can help financial institutions and healthcare providers relieve friction in the COVID-19 relief process. Two major—and positive—developments around the pandemic have jammed up customer service channels. Between the COVID-19 vaccination rollout and round two of the Paycheck Protection Program (PPP), call volumes have spiked for healthcare providers and financial institutions.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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9 Goal Setting Apps for a Happy Home and Work Life

Oracle

How are your goals for 2021 coming along? Are there are too many things to get done, and you’re having trouble focusing on everything at once? If you’ve got many to-dos and goals set for this year but need a little help getting things accomplished, check out these nine apps that will get you organized and motivated. Take a project management approach.

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How Customer Data Integration Leads to CX Mastery

iPerceptions

How do integrations help add context to your disparate data sources and help you better understand and boost CX? We take a look in this post. The post How Customer Data Integration Leads to CX Mastery appeared first on Astute.

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Announcing GetFeedback’s integration with Salesforce Commerce Cloud

GetFeedback

Seamlessly connect feedback data with Salesforce data to gather and act on insights that improve online customer experiences and drive business results.

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Macro 4 Launches Out-of-the-Box Customer Self-Service Portal for Fast-Tracking Digital Initiatives

CSM Magazine

Macro 4’s new out-of-the-box self-service portal caters to rising demand from companies that are fast-tracking digital initiatives. . Macro 4 , a division of UNICOM ® Global , has launched an out-of-the-box self-service portal that companies can set up within days to give their customers secure online access to information and documents relating to their customer journeys.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Should I Measure NPS Specifically In My Support Community?

Vanilla Forums

“How likely is it that you would recommend our product/service to a friend or colleague?” Have you ever seen this question? It’s usually accompanied by a slider or a way to choose a score from 1 to 10. This is called a Net Promoter Score. Be kind to those brands, if you love them. If you reply with a 9+, you are counted as an “promoter”. If you select a number under 6 you are considered a “detractor”.

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2020 Changed Your Customers: Here’s How to Win Them Over

Centercode

E-commerce had been trending steadily upward for years. Then the pandemic came along and did exactly what you’d expect a globally disruptive force to do: It changed everything very, very quickly. What happened exactly? The U.S.

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Upgrade Your Business: Get an After Hours Answering Service

Magellan Solutions

Let’s upgrade your business now by getting an After Hours Answering Service! You’re a proud owner of your business. You have poured your heart and sweat into managing it and growing it. You hire the best people as much as you can, and you wake up every day to get a head start. But one day, you begin to see a decrease in satisfaction. Customers start to complain about the lack of a 24/7 service.

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Managing loyalty in a multi-brand organization

PK

Recently, Authentic Brands Group, which owns Forever 21, Brooks Brothers and Lucky Brand, announced its plans to introduce an umbrella loyalty program across a large number of brands within its […]. The post Managing loyalty in a multi-brand organization appeared first on PK.

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The State of Customer Onboarding 2024

Building lasting customer relationships has always been top-of-mind for businesses. However, in the last decade, organizations have recognized that the customer journey beyond the initial sale is as critical as the sale itself. Customer onboarding, or the customer’s first impression of you, is critical to forging lasting relationships and long-term success.

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3 social and digital trends to watch in 2021

Lithium

Looking for insights to bring to your next team meeting? In case you missed it, we recently released Volume 2 of the Khoros Smart Social Report. Our Strategic Services team dug into Khoros Intelligence, native platform insights, and third-party data to identify three major trends impacting brands in 2021, along with the subtle trends that ladder into them.

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How the right feedback incentive will increase engagement in your customer experience management program + drive business outcomes

SMG CX

Great insights start with great feedback—and great feedback depends on a healthy sample of responses. But as much as we’d love for customers to offer abundant, thorough, and honest feedback purely out of the goodness of their hearts—we know that’s not always the reality.

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Charging Forward and Pivoting at the 2021 AESP Conference

Uplight

While the tag line of the AESP (Association of Energy Service Professionals) Conference last week was Charging Forward, pivoting was a central theme. The energy industry is no doubt charging forward, but also pivoting to address some of the challenges brought on by the pandemic. Some of the areas pivoting in our industry include: DER Read More. The post Charging Forward and Pivoting at the 2021 AESP Conference appeared first on Uplight.

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Why The Need For A Virtual Office Assistant

Magellan Solutions

Virtual Office Assistant Can Help Maximize Your Processes. Advent of technology made everything turn things virtual. This made repetitive tasks easier and faster. Assistants are often hired as a support in whatever position a person may be in. . But what if hiring an in-house talent is expensive? Startups and small to medium businesses can relate. Why Choose A Personal Assistant Online from a Philippine BPO Company?

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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The Next Industrial Revolution Must Celebrate The Worker

Forrester's Customer Insights

Writing in the Financial Times this week, Sarah O’Connor bemoans the dehumanization of work. She highlights examples like the autonomous robot, Chuck, which leads human pickers through warehouses at an apparently relentless pace. I’m sure we all have our own examples: The workforce tracking tools, originally deployed to identify (and rectify) shortcomings in staff training […].

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Virtual Assistant Services for Legal Offices

Magellan Solutions

Virtual Assistant Services for Legal Sector. Law offices are one of the most cluttered places. In fact, they a lot of emails, phone calls, and paper documents everywhere. That’s why hiring a Virtual Assistant is an efficient choice. Lawyer’s primary task is to attend court hearings and defend their client. Most of their time is outside the office.

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The French Tech Ecosystem Is Booming, But…

Forrester's Customer Insights

In 2020, 620 French start-ups raised €5.4 billion. This is more than in Germany but still way less than the UK (1,136 firms raised €12.7bn according to EY). Last year, fund raising was much more significant with several firms raising hundreds of millions: Voodoo (€400M), Mirakl (256M€), Ynsect (224M€), EcoVadis (182M€), Contentsquare (173M€) or Lydia […].

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A Journey to the Philippines BPO

Magellan Solutions

Exploring the Philippines BPO Geography. The Philippines has 7,640 islands that have different cultures. The diversity is evident because of the various ethnicity in different regions. It is the reason why foreign corporations love to outsource in the country. The Philippines BPO has the reputation of being flexible in any industry. The call centre companies came from different regions of the country.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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Marketing Leaders, Tell Your Buyers The TEI™ Investment Story

Forrester's Customer Insights

Companies still rely on their B2B marketers to convince buyers their technology is worth the investment. So, what type of strong, persuasive content can marketers create that’ll enable sales teams to get buyers over the finish line?

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Principle #5: Customer Service Initiatives Can Lead to Significant Strategic Value

Brad Cleveland Blog

Customer service initiatives have enormous potential to improve customer experience and boost strategic value. For example, customer service can provide the broader organization with powerful insight on customers, products, services and processes. When this information is captured, identified, assimilated and turned into usable knowledge, it can literally transform an organization’s ability to identify and meet customer expectations.

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Feb 10 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success – AMERICAS Location: Fairfax, VA, US Organization: Daon As a VP Customer Success, you will ensure profitable delivery of customer deployments and consulting projects. Identify new sources of consulting services revenue. Correspondence with the customer on project status, issues, risks, changes to requirements, customer satisfaction.