GetFeedback

MAY 5, 2019

Imagine your old phone broke down and now you need a new one. You want to treat yourself by buying the latest model of a super popular brand. So, you don’t mind spending a larger amount of money and you buy it. Then, a couple of days later, you realize you don’t understand a bunch of features and you need some extra help from the provider. But somehow nobody replies to your emails.

Sales 277

Sales Loyalty Programs Social Media Policies 277

Help Scout

MAY 5, 2019

There’s nothing scarier than opening up your inbox and seeing an unexpectedly huge queue. Your first instinct is to ask, Is there something wrong? Should I let someone know? Did Oprah put us on her favorite things list again? If the count is high enough, you may even start bordering on a panic attack : Your brain starts to scramble to solve the situation while your body feels almost paralyzed in its movement.

Social Media 40

Social Media Customers Communication Guidelines 40

GetFeedback

MAY 5, 2019

Employee satisfaction surveys are becoming common practice in companies that want to be at the top of their industry. That’s because it’s no longer enough for employees to simply show up for work, they have to also be satisfied and engaged with the work they’re doing to perform at a high level. Specifically, employee satisfaction is the extent to which your employees are happy with their jobs.

Survey 273

Survey How To Net Promoter Score Effort Score 273

Optimove

MAY 5, 2019

I spoke to Pini Yakuel, founder and CEO of Optimove, a customer data platform conceived with the aim of equipping marketers with even more granular data as it appears in real time. The post At Gartner’s Marketing Symposium, Setting the Bar for Customer Centricity appeared first on Optimove.

Customer Centricity 40

Customer Centricity Marketing Customers Data 40

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GetFeedback

MAY 5, 2019

Employee satisfaction surveys are becoming common practice in companies that want to be at the top of their industry. That’s.

Survey 150

Survey How To Industry Company 150

GetFeedback

MAY 5, 2019

Imagine your old phone broke down and now you need a new one. You want to treat yourself by buying.

Sales 150

Sales 150