ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially.

Social Media 86

Social Media Self Service Customer Service Marketing 86

Up Your Service

MARCH 31, 2018

Enjoy this wide ranging interview with hospitality legend and pioneer Mr. Paul Jones. Paul began his career as a hospitality student in 1965, worked with Sun Resorts worldwide for more than 20 years, created and led the One & Only brand , and then led the formation of LUX* Resorts and Hotels. In this interview, Paul offers insights to building a powerful service culture, building a new brand in the hospitality industry, and shares sage advice for anyone seeking to succeed in this dynamic gl

Hospitality 76

Hospitality Hotels Culture Brands 76

Strativity

MARCH 31, 2018

Companies continually fail to understand the value and purpose of customer surveys from the perspective of their customers. While companies seek feedback and data, customers expect action and change. Lack of alignment of this nature can have disastrous consequences. The post Don’t Ask If You Can’t Act appeared first on Strativity.

Customer Expectations 40

Customer Expectations Survey Feedback Data 40

Up Your Service

MARCH 31, 2018

?. Enjoy this wide ranging interview with hospitality legend and pioneer LUX* CEO Paul Jones. Paul began his career as a hospitality student in 1965, worked with Sun Resorts worldwide for more than 20 years, created and led the One & Only brand, and then led the formation of LUX* Resorts and Hotels. In this interview, Paul offers insights to building a powerful service culture, building a new brand in the hospitality industry, and shares sage advice for anyone seeking to succeed in this dyna

Hospitality 40

Hospitality Case Study Hotels Culture 40

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Up Your Service

MARCH 31, 2018

?. Enjoy this wide ranging interview with hospitality legend and pioneer Mr. Paul Jones. Paul began his career as a hospitality student in 1965, worked with Sun Resorts worldwide for more than 20 years, created and led the One & Only brand, and then led the formation of LUX* Resorts and Hotels. In this interview, Paul offers insights to building a powerful service culture, building a new brand in the hospitality industry, and shares sage advice for anyone seeking to succeed in this dynamic g

Hospitality 40

Hospitality Case Study Hotels Culture 40