Thu.Oct 15, 2020

What’s in a Name? Your Ability to Please Your Customers

Heart of the Customer

I’ve always been a big reader, but the pandemic has given me even more time to indulge my passion. I recently devoured Conscious Capitalism, by John Mackey and Rajendra Sisodia.

Tips 94

IT Priorities Shift in the New Normal: More Pivotal to Contact Centers than Ever

NICE inContact

Businesses need to plan and prepare for the post-pandemic world and IT departments should leverage their new status to influence what that looks like. But what are the post-pandemic priorities? Advantages of the Cloud Call Center Best Practices Contact Center Trends & Insights NICE inContact CXone

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What Do You Do To Get Ahead? – Tip #20

Steve DiGioia

Is your glass half-full or half-empty? Are you a positive influence or one of negativity? Do you sugar-coat things or get straight to the point? What do you do to get ahead of others and separate yourself from the competition?

Tips 148

How to Prevent Spam and Trolls from Wrecking Your Game Forum

Vanilla Forums

Spam and trolls are an unfortunate reality for almost any community forum , but the world of competitive gaming seems to have more than its fair share. In fact, some gaming communities have developed such a huge reputation for toxic behavior that it has become a defining characteristic of their game.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

What Canadians think of the new COVID Alert app


The post What Canadians think of the new COVID Alert app appeared first on Keatext. Case study AI text analytics

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The Emotional Toll of 2020: People Are ‘Over’ This Year

Brandwatch CX



How to Design for the Margins

dscout People Nerds

Designers need to be mindful that they’re designing with their users and not just for them. Dr. Christina Harrington believes community-based participatory design can get us there.

Four Ways Insurers Can Improve CX for Market Differentiation


In recent years, the insurance sector has experienced an uprise in disruptive innovation. Combined with the disruption caused by the pandemic, there is a huge opportunity for insurers to transform the way that they do business, especially in customer experience.

3 tactics to retain clients in the new-normal


Traditional banks aren’t just competing against each other anymore.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Getting Inside the Customer’s Mind

Beyond Philosophy

Customer Experience , like everything else in the world, is changing. What customers want and what they do is changing, too.

Top Wufoo Alternatives To Check Out In 2020


If you ever thought online surveys wouldn’t move the digital world, you’re in for a whole lot of surprises. From companies onboarding their employees to conducting stand-up meetings, everything has become remote. Safe to assume that remote work is the new normal.

Types of 3D Modeling: Which One Is Best for Your Business?

Magellan Solutions

The 3D industry is a natural response to our technologies becoming more personal. From entertainment to architecture, more and more industries are incorporating 3D objects in their business. 3D modeling seems simple, but not all objects are easy to produce.

Pulse for Product Day 2: Winners, Horizon, and More PX!


Welcome back to Day 2 of Pulse for Product. While we don’t have an MTV nominated music video to share today, but we do have some winners—our GameChanger Product VIP Awards.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

12 Ways to Provide Better Customer Service by Phone

CSM Magazine

Without a doubt one of the most important skills in business is the ability to communicate with customers by telephone. Part of the reason the telephone continues to be a preferred communication channel is that it gives customers a quick way to make contact.

Churn Signals to Watch For: Non-Transactional Elements


Marketers who are responsible for reducing passive attrition are in for a big challenge today. Predicting when a customer is about to leave is certainly not an easy job.

Predictions 2021: Technology And Customer Obsession Help Firms Emerge From Crisis Mode

Forrester's Customer Insights

It has never been more important for organizations to anticipate change, strengthen resilience, and become truly customer obsessed. Heading into 2021, technology — both new and existing — will help firms achieve these aims and emerge from the crisis on sound footing.



The post Segment appeared first on Optimove. customers

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Building Account & Success Plans


Shari Srebnick talks about two fundamental approaches in Customer Success; Account and joint success plans. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas



The post Shopify appeared first on Optimove. customers

Tim Kopp, CEO of Terminus Will Change Your Mind About Partnering Marketing With Customer Success


It is rare for a company to create a new category and build a complimenting and innovative software. Gainsight is part of those unique breeds of businesses that have accomplished this by helping create the category of customer success, and the solution—Gainsight CS. Nick Mehta, CEO of Gainsight, is always looking for companies constructing a new category and leading their vertical. One such company is Terminus.

Attentive and Optimove Integrate Their SMS and Relationship Marketing Platforms


“Attentive has integrated its cloud-based personalized text messaging platform with Optimove’s relationship marketing hub, empowering customers to engage consumers using personalized text messaging alongside other marketing channels while delivering a unified experience across them all.” ” The post Attentive and Optimove Integrate Their SMS and Relationship Marketing Platforms appeared first on Optimove.

Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists The Community Roundtable, you will learn the effectiveness of community in empowering your customers, and generating value for your business.

Digging deeper with third-party data integration


Register to watch the webinar for your region. Australia. North America. Europe. How did a “side hustle” turn into a sought-after tool?

GVC extends Optimove CRM partnership


“GVC has signed a five-year extension with Optimove across all global brands to manage CRM and player marketing via its Relationship Marketing Hub. Optimove enables GVC’s CRM marketing operations to transform player data into actionable insights, helping to drive growth across the operator’s brands including Ladbrokes and Coral. Additionally, GVC has decided to adopt Optimove’s…” The post GVC extends Optimove CRM partnership appeared first on Optimove.

How Credit Karma Created Insight-Rich Journey Maps During Quarantine

dscout People Nerds

When the global pandemic hit, Credit Karma relied on remote research, experimentation, and distributed analysis to build an insightful and impactful journey map.



The post Confluent appeared first on Optimove. customers

Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.