SurveyGizmo

JANUARY 3, 2023

New collaboration opportunities across departments will help improve CX in 2023. 2022 was a difficult year for customer experience (CX). Forrester reports that “US companies have lost the vital focus on customers that they gained at the beginning of the pandemic in 2020.” And consumers felt it. But there is little need for CX doom and gloom. In fact, we predict that 2023 will be a boom year for CX with companies coming together in new ways to solve problems.

Software 52

Software NPS Feedback Metrics 52

Lumoa

JANUARY 3, 2023

Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well! Here we’ll discuss some best practices for designing effective surveys – everything from creating questions that elicit actionable responses, to logic-

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Survey Metrics NPS Effort Score 394

Clarivate

JANUARY 3, 2023

To highlight fast-moving and emerging specialty areas of science, Clarivate has once again partnered with the Chinese Academy of Science (CAS) on a special report on the hottest fields in science, including data on the regions and institutions producing the work. The latest annual edition, Research Fronts 2022, marks the 9th collaboration between Clarivate and the CAS.

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Report Analysis Course Leadership 98

ClientSuccess

JANUARY 3, 2023

Value Vectors by Vecteezy. As a customer success team, it’s essential to stay agile and in tune with your customers’ evolving needs. To truly understand what your customers value and appreciate about your products, services, or offerings – as well as their experience with you – requires engaging directly with them. Learn more about the power of building trust with your clients in this webinar.

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Net Promoter Score eBook Loyalty Customer Confidence 81

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Seaton CX

JANUARY 3, 2023

It’s a new year, so that means planning CX goals. Refill your coffee and grab a pen and paper (yes, a real pen and paper) because today we are going to do a visualization exercise. Visualization techniques are used by top performers in every field, from athletes to entrepreneurs. In this exercise we’ll identify your CX vision and the exact steps to make it reality.

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How To Exercises Leadership Financial 78

ShepHyken

JANUARY 3, 2023

A Complaint is a Gift . Moving Customer Complaints from Frustration to Satisfaction. Shep Hyken interviews Janelle Barlow, award-winning customer service and experience speaker, consultant, and author of A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty. She shares how to empathetically transform a customer’s complaint into a positive and memorable experience.

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Social Media Guidelines Consulting Loyalty 64

Blake Morgan

JANUARY 3, 2023

                 . If a company wants to be customer-centric and operate in the experience economy, they have to succeed in two areas; psychological and technological. If a company has the right culture, then investing in the technology that empowers employees is a no brainer. But when a founder-CEO who has the vision leaves the company and passes it on to an accountant – that loss of vision can hurt the company.

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Airlines Travel Case Study Employee Experience 64

Optimove

JANUARY 3, 2023

Hello, 2023! 2022 has been a whirlwind of a year for both B2B and B2C brands out there. Large, medium, and small enterprises included. As we step into the new year, opportunities for growth and success arise as companies approach what is expected to be a challenging year. Here are some best practices for B2C brands to take their marketing to the next level this year.

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B2C Marketing Multi-Channel CRM 59

Advantage Communications

JANUARY 3, 2023

Customer service is an integral part of any business and keeping customers happy is essential for success. Professional customer service staff are able to ensure customer satisfaction and loyalty. However, not all customer service challenges can be solved easily. Here are 12 common customer service challenges and how your business can address them, enhancing the overall customer experience.

Customer Service 52

Customer Service How To Customer Satisfaction Loyalty 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

DemandJump

JANUARY 3, 2023

Think about the last time you were on a company’s website. What brought you there? Were you looking for general information about a topic? Researching how a specific company stacks up against its competitors? Maybe you were just looking for customer support options, product documentation, or something else entirely.

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Examples Company Customers 52

Uplight

JANUARY 3, 2023

Electrification. Demand management. Renewable energy. The future (and opportunity space) is bright! As consumers, we’re buying electric vehicles and enrolling thermostats (and even water heaters) in demand response programs. Well, with a little help, of course… from contractors. Consider direct install programs. As utilities and implementers, we can promote these programs, but our reach stops Read More.

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Meeting Course Consumers Management 52

Lithium

JANUARY 3, 2023

Hello 2023! We can't believe it either. From all of us at Khoros, here's to a great new year of digital customer engagement. If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today ! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only.

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Self Service Guidelines Contact Center Trends 52

CSM Magazine

JANUARY 3, 2023

Teaching a language is one of the most incredible jobs you can have: it can help you understand local traditions and ways of life, not to mention the honour of getting an insight into an entire culture, wherever you choose to look for a job. By teaching English to either children or adults as your side hustle, you could be making money while exploring literally anywhere in the world!

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Travel Course Culture Brands 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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NobelBiz

JANUARY 3, 2023

Customer lifetime value is a metric used in business to assess how much money a company can expect to generate from a clients over the duration of their whole interactions or "lifetime". Customer lifetime value estimates can be complicated due to variations in product type, price, frequency of purchase, and total buy volume. The lifetime value of a client, however, is a number that can be calculated with ease with the correct method.

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Call Center Lifetime Customer Metrics Interaction 52

CSM Magazine

JANUARY 3, 2023

Today, businesses around the world, of every industry and size, are relying more and more on technology. Software programs are now available for a wide range of different business processes, such as customer relationship management, advertising, payment processing, search engine optimisation, social media marketing, and much more. For many companies today, having an active online presence is one of the most essential factors when it comes to business success.

Social Media 52

Social Media Software Advertising Customer Relationship Management 52

Kapta Customer Success

JANUARY 3, 2023

Account managers can’t succeed by flying solo. Customer retention and growth is a team sport that doesn’t work when done in isolation. Trying to do it alone is a losing proposition that keeps you stuck in vendor status in the eyes of the customer. Working as a team enables you to be more strategic and become a trusted advisor to your accounts.

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Sports Management Customer Retention Customers 40

Forrester's Customer Insights

JANUARY 3, 2023

In survey after survey, leaders say how important collaboration is to organizational success. And it should be even more so now, given the general economic and specific industry changes we are all facing. But knowing collaboration is important isn’t the same as knowing how to collaborate. Human Collaboration Requires A Human Approach You already hear […].

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Survey Industry How To Employee Experience 26

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

SmartKarrot

JANUARY 3, 2023

Role: Sr. Director of Customer Success Location: Remote, United States Organization: ABC Fitness Solutions As a Sr. Director of Customer Success, you will build a world-class Customer Success team. Hire, lead, manage and mentor Onboarding and implementation Success teams within the Customer Success organization. Manage a direct team of 2 people and be a leader, mentor, and coach.

Customer Success 19

Customer Success Net Promoter Score Customers Training 19

ChurnZero

JANUARY 3, 2023

This is a guest article by Ali Cudby , co-founder and CEO, CXology , an e-learning platform and community that provides training, resources and peer-to-peer conversations. Customer Success is not a cost center. So why do companies see it that way more often than not? Here’s the usual story: Company prides itself on being “sales driven.” The sales team is credited for winning revenue, while the Customer Success team is expected to retain the revenue.

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Sales How To Financial e-support 98