Tue.Dec 07, 2021

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Forrester and Alida Come Together to Improve CX With This Recipe

Alida

At Alida Activate 2021, industry leaders around the world gathered to share the latest and greatest in customer experience (CX) best practices, thought leadership, and more. One of the most impactful sessions was with Maxie Schmidt, VP and Principal Analyst at Forrester breaking down the best approach to implementing a successful CX program.

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How to Choose the Best Chatbot for Colleges & Universities

Comm100

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and now need to choose the best chatbot for your school. (If you’re still unsure, take a look at the cost-savings of chatbots with this Chatbot ROI Calculator.). With so many chatbots in the market and the many ways that they can be used, it can be a challenge to know where to begin.

Chatbots 130
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How Retail CX Leaders Solve Problems During the Busy Holidays

Uniphore

This holiday season looks to be a record-breaking one, coming on the heels of yet another wave of pandemic disruption. According to Deloitte , retailers can expect sales to increase by 7-9% — a very merry holiday, indeed.?However, obstacles still loom. The? supply chain isn’t smoothing out. Customers may still flock to big online retailers and avoid brick-and-mortar establishments.

Retail 130
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The 8 Best Team Email Management Software for 2022

Help Scout

Team email management software minimizes the stress of organizing, processing, and prioritizing email, improving your team's productivity.

Software 119
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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5 Insights on the Future of Customer Service (Free Report)

Stella Connect

The future of customer service is here, and brands that prioritize collecting customer feedback to improve customer satisfaction and put winning strategies in place to deliver an excellent customer experience stand to strengthen existing customer loyalty, attract new customers through positive word of mouth, and gain an advantage over the competition. .

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More Trending

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Are luxury brands swimming with or against the digital tide?

Clarivate

Ignited by the pandemic, the digital transformation of the luxury sector continues to accelerate. A new report from Clarivate, Luxury brands: Re-calibrating brand strategies for a changing world , looks at how luxury brands – long-standing source of aspiration for consumers – are adapting their brand strategies. Read more. Luxury today. It is difficult to pinpoint what constitutes ‘luxury.

Brands 95
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SAP Spotlight Interview: Ankur Godre

SAP Customer Experience

The SAP Mentor Spotlight Interview Series highlights key strategic topics, such as emerging technologies, learning, and other topics, and provides insights from Mentors and SAP leaders on turning ideas into innovative approaches that impact people, process, and technology. Innovation enabled by technology continues to redefine our professional and personal lives.

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Customer Journey Survey Strategy

ClientSuccess

Any CSM who has spent more than a few days in the SaaS industry working directly with customer contacts understands the incredible importance and value of customer feedback. Surveys serve a twofold purpose: they give your team a better sense of understanding when it comes to areas of opportunity and growth within your organization and make customers feel as though their input and opinion is greatly valued (which it should be!).

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Product-led growth: A product manager’s insight into growth hacking with a better product

delighted

Guest post contribution by Samidha Visai, Product Manager at Secureframe. As success stories of tech companies and their industry-disrupting solutions flood our newsfeeds, the concept of “product-led growth” can be seen everywhere. And, while the concept of product-led growth seems self-explanatory, there is more to the strategy and benefits of product-led growth that are crucial for product teams – and all teams – to understand.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Get through your SAP Learning Holiday Checklist with OpenSAP Microlearning!

SAP Customer Experience

This time of year, there’s so much to do! If one of the items on your holiday checklist is to expand your SAP CX product knowledge, here’s an easy way to do it without taking time away from all your other year-end tasks. Most of our SAP CX products have.

Sales 75
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Amazing Business Radio: Len Herstein

ShepHyken

Vigilant Customer Service. How to Avoid Complacency in Customer Interactions. Shep Hyken interviews Len Herstein, CEO and President of ManageCamp Inc. and author of Be Vigilant!: Strategies to Stop Complacency, Improve Performance. They discuss how businesses can be vigilant against complacency by safeguarding success and customer relationships. Top Takeaways: What breeds complacency in business?

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New Offering: SAP Customer Data Cloud Essentials eLearning (C4H66e 2111)

SAP Customer Experience

On behalf of the CRM & CX Product Learning CoE team, I am pleased to announce the official release of the new SAP Customer Data Cloud eLearning course: C4H66e – SAP Customer Data Cloud Essentials eLearning Target Audience Application Consultants Technical consultants Developers Administrators Course Description The “SAP Customer Data.

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Convergence of Dental and Health Insurance Accelerates

West Monroe

Standalone dental payers must improve efficiency, tackle tech debt, and find unique value propositions as more health insurers offer dental benefits and convergence becomes reality.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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5 Creative Ideas to Build Customer Loyalty

CSM Magazine

Loyal customers choose to buy a particular company’s services and products consistently. Whether the business changes its prices or its competitors offer enticing benefits, these clients don’t shift. Instead, they remain devoted to that one firm. Building customer loyalty is quite essential for companies, regardless of their sizes. A major benefit you may get from devoted clients is repeat business.

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Q&A with PitchBook: U.S. private equity Q2 2020 trends

West Monroe

On average, West Monroe supports more than 400 transactions each year. This experience, combined with our multidisciplinary approach through industry, operational, and technology expertise, helps dealmakers plan for and manage the complexities of mergers, acquisitions, and divestitures.

Trends 52
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Customer Lifetime Value: An Ultimate Guide

ProProfs Chat

Customer lifetime value (CLV) is calculated in business marketing strategies to see the bigger picture. Many businesses focus on long-standing relationships and success, and not just on one-time sales. For businesses looking to acquire and retain valuable customers, understanding the lifetime value of a customer is important. In simple terms, it is a metric that calculates how much a business can expect to earn from an average customer over their relationship span.

Metrics 52
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Your Can’t-Miss Guide to Managing Millennials in the Workplace

Playvox

Millennials are one of the most discussed, most researched, and often most maligned generations in history. But today they also make up 35% of the American workforce , and it’s important for contact center leaders to understand who they are, what they want, and how best to manage them. Millennials were born between 1981 and 1996 , ranging in age from 25 to 40 in 2021.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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December Atlas Highlights

Lithium

Hello to all of our Atlas members! It’s the last Atlas highlights blog of the year, and I would like to take a moment to thank everyone who continues to be a part of this community. It’s been a wild year in the world of digital customer engagement, I hope you continue to share your journey with us here on Atlas. Now for the Khoros news that you don’t want to miss!

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Live Chat Support Tips for 2022 and Beyond

Inbenta

Contents: New Customer Demands for 2022. Top 6 Features to Future-Proof Live Chat Support in 2022. Live Chat Support, a Key Element to Future-Proof Customer Service. With 2022 drawing closer it has been nearly two years since Covid-19 accelerated the need for businesses to digitalize their customer support to cater to user demands for omnichannel , 24/7 services from the comfort of their preferred devices. .

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Atlas Navigation Bar Update

Lithium

Today, we’ll be rolling out improvements to the Atlas nav bar, including a more intuitive user interface, along with a simplified menu structure that allows you to more easily navigate the site. We’ll dive into the details below, and touch on where to find things once the changes go live (as some parts of Atlas will move around a bit). Take a look below for details and let us know what you think in the comments!

Brands 52
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5 CX Trends for 2022: What Contact Center Leaders Need To Watch Out for

NobelBiz

The world around us has never been more fleeting. Consumer behavior is always evolving. And new technology is also causing these shifts. Contact points are multiplying. This necessitates better-trained and more professional agents, as well as more advanced technology for your organization. We identified five major trends that are now in action in 2021 but will be exacerbated in the post-pandemic climate in 2022.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Should your Community be Open or Closed?

Vanilla Forums

In his book The Art of Community , author Charles Vogl identifies seven essential principles that have been used to create community and belonging for over a thousand years. The very first entry on the list, defined as “the recognized demarcation from insiders (members) to outsiders,” is a word with which we’re all becoming increasingly familiar: boundaries.

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Rise of the Digital Customer Success Manager

CustomerSuccessBox

In an ideal world, it would be amazing to see every customer getting one-to-one attention from your customer success managers. However, in the real world, both time and resources do not permit this level of interaction. It means it’s time for your business to adopt a digital-led Customer Success model! This model ensures quick engagement with your customers, provides training support, and drives the adoption of your product.

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5 CX Trends in 2022: What Contact Center Leaders Need Watch Out for

NobelBiz

The world around us has never been more fleeting. Consumer behavior is always evolving. And new technology is also causing these shifts. Contact points are multiplying. This necessitates better-trained and more professional agents, as well as more advanced technology for your organization. We identified five major trends that are now in action in 2021 but will be exacerbated in the post-pandemic climate in 2022.

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Domain name registry giant expands trademark protection offering

Clarivate

Donuts has grown significantly in recent months with nearly 300 TLDs now under management. Its new Domains Protected Marks List (DPML) creates an excellent opportunity for IP owners to protect their brands online by taking advantage of Donuts’ expanded offering. In recent years, we have observed increased acquisitive activity in the ever-changing domain name industry, both by vertical integration with registries acquiring registrars (and vice versa) and by registries acquiring each other for gre

Brands 52
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Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

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How to Conduct an Employer Brand Audit

ReviewTrackers

Brands 121
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10 Tips to Boost Your Post Holiday Sales

Provide Support

The post 10 Tips to Boost Your Post Holiday Sales appeared first on Provide Support Blog.

Tips 68
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Q&A with Doug Laney, West Monroe’s new Innovation Fellow: Opportunities, challenges, and value in data

West Monroe

Doug Laney sits down with West Monroe to discuss the importance of data and how organizations can accurately measure it to produce value.

Data 52