QuestionPro Audience

FEBRUARY 23, 2018

Ridesharing services like Lyft and Uber are here to stay. According to a recent report from SharesPost , consumers are using ridesharing services more than ever before. In fact, U.S ridesharing adoption jumped 15 points to 53% in 2017. This is in part due to the continued popularity among millennials, who make up 57% of all rideshare passengers. They have embraced ridesharing more than any other demographic, driving the growth in the ridesharing economy.

Transportation 239

Transportation Rewards Programs Study Consumers 239

Customer Bliss

FEBRUARY 23, 2018

Is your organization taking the time to improve its employees lives? When you improve the lives of your employees, you’re also taking the right steps to improve the lives of your customers. In an article recently featured in Retail Drive, “ Why Best Buy is Investing in Employees ,” Corinne Ruff shares how Best Buy’s determination to invest in its employees is driving growth and success for the company.

Employee Experience 165

Employee Experience Retail Financial Training 165

Customer Guru

FEBRUARY 23, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach. We are certain that this is a first step to help organizations WOW their customers and create raving fans for themselves.

Groups 112

Groups Marketing Customer Experience Financial 112

Win the Customer

FEBRUARY 23, 2018

Public relations disasters are many companies’ worst nightmares. Whether it’s a common mistake that leads to a temporary bad reputation or a bigger problem that affects the future of your business, negative PR can be hard to recover from. PR problems not only taints your brand name and personality, but can also eliminate customer loyalty and significantly decrease your profits and financial backing.

Social Media 99

Social Media Travel Advertising Policies 99

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

ProProfs Chat

FEBRUARY 23, 2018

What is Customer Analytics? Simply put, customer analytics is the process and technology that organizes and interprets gathered data to reflect the demographics, actions, and habits of your customers. This data can provide unique, actionable insights that can transform the way you run your sales, marketing, and customer service departments. It can impact your entire business.

Analytics 100

Analytics Sales Customer Experience Course 100

Alida

FEBRUARY 23, 2018

Apparel companies are hanging by a thread as consumers spend less money on stocking their closets , preferring to express themselves through social media rather than by what they wear and favoring weekend getaways over new clothes. Apparel companies at both ends of the spectrum—big name brands to new wave upstarts—are folding as people buy less clothes.

Apparel 82

Apparel Retail Industry Trends 82

Oracle

FEBRUARY 23, 2018

Creating a great customer experience (CX) is one of the most effective business objectives you can set for your small or medium-sized business (SMB). Having your customer in mind at all times means that you can focus your attention on what adds value to their lives and what makes the buyer’s journey more seamless. However, there’s a limit to the type of customer experience you can build without technology.

CRM 87

CRM Chatbots Lifetime Customer Customer Relationship Management 87

Myra Golden

FEBRUARY 23, 2018

I overhead one of my employees saying to an upset customer, “Sir, I work in our corporate office. I had nothing to do with the problem you’re talking about.”. She attempted to get the customer to calm down. But you know what? That didn’t calm the customer. Her words made the customer even more intense. I pulled my employee aside, and I explained to her that she was escalating the situation with the very words she hoped would get the customer to back down.

Customers 63

Customers Course Interaction Customer Experience 63

Second to None

FEBRUARY 23, 2018

Advanced technology has opened up a new world of brand-to-customer communications, but simply upgrading your CX infrastructure is not enough to become an industry leader. Ultimately, non-technology focused moments throughout the customer journey will have the biggest impact on your brand’s ability to form relationships with customers. Properly trained employees will serve as the most influential indicator of a leading Customer Experience, which is described in greater detail below by Joey

Technology 54

Technology Brands Voice of Customer Communication 54

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Rant And Rave

FEBRUARY 23, 2018

Fewer than half of employees would recommend their employer to a friend according to Glassdoor. Would you? Or have you? Allegis found that 69% would not take a job with a company if they had a bad reputation – even if they were unemployed!

Customer Journeys 58

Customer Journeys Employee Engagement Measurement Engagement 58

Beyond Philosophy

FEBRUARY 23, 2018

How Do We Get Our Customers to Talk? The post How Do We Get Our Customers To Talk? appeared first on.

Customers 60

Customers 60

ClientSuccess

FEBRUARY 23, 2018

For those just joining our blog series CSM from the Trenches , welcome. This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful.

Customer Experience 46

Customer Experience How To Customer Success eBook 46

Forrester's Customer Insights

FEBRUARY 23, 2018

Forrester just released a new report on mobile and new technology priorities for marketers, based on our latest global mobile executive survey. We found out that marketers: Fail to deliver on foundational mobile experiences. Consumers’ expectations of a brand’s mobile experience have never been higher. And yet, 58% of marketers agree that their mobile services […].

Technology 41

Technology Marketing Survey Report 41

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Tips

Verint

FEBRUARY 23, 2018

Well, are they? We all probably understand that in today’s highly competitive and personalized marketplace, customers want to engage with you on their terms—whenever and however they want. However, one omnichannel size does not fit all. What works for one company may not work so well for another one—everyone has a different set of customers. So finding what works for your organization is critical for success today—and success well into the future.

Omni-Channel 38

Omni-Channel Engagement Interaction Self Service 38

ReviewTrackers

FEBRUARY 23, 2018

Companies are struggling to fill jobs in a tight labor market, according to the Wall Street Journal. That means employers have to work harder to attract candidates to apply for jobs. Improving your rating on Glassdoor, an employer review platform, is one effective strategy to attract top talent. According to Glassdoor, individuals searching for a job are more interested in submitting their resumes to companies with positive reviews.

Culture 7

Culture Leadership Hotels Tips 7

LiveChat

FEBRUARY 23, 2018

If there is any evidence we’re living in the future, the rise of chatbots is about as clear as it gets. While it might seem like this phenomenon has only been around for a couple short years, chatbots have actually been around since 1966 ! However, it wasn’t until 2016 when bots for Facebook Messenger came along and changed everything. Nowadays, businesses are using these types of automated channels to provide instantaneous customer support, answer questions, and even make sales!

Chatbots 46

Chatbots Management How To Ecommerce 46