Mon.Jul 26, 2021

7 Survey Errors That Will Ruin Your Data

SurveySparrow

Nathan wanted to start a company that sold frozen breakfast for school kids. And here’s the interesting part: he already knew that an online survey would be the quickest and cheapest way to perform market research and validate the demand for his idea.

2 Quick wins for digital customer experience transformation

NICE inContact

For more information about modern call center design, download "The state of contact center transformation in the new digital world." It includes insightful information that can inform your digital transformation strategy.

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How to Avoid the “Woe is Me” Employee Mentality

The DiJulius Group

Are you fighting “Woe is Me” syndrome? By Dave Murray Many organizations today, regardless of business model or industry, are experiencing the same struggles – customer demand is at an all-time high and staffing is a major issue.

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From the Front Lines: Common Experiences with Recent Load Tests

Cyara

All around the world, Cyara's global Professional Services team has been busy running load tests. And regardless of the customer or the region, some things are common with these tests.

The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!

Same Survey, More Data: Combining Identical Surveys

SurveyGizmo

By Michael Cordeiro . Have you ever found the need to compare the responses collected across time to make more informed decisions? It has become a common practice to collect feedback from respondents about their experience with the products and solutions over time.

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What is Voice of Customer (VoC)?

Zonka Feedback

Companies that excel at delivering great customer experiences drive revenues 4% to 8% higher than that of their market, according to Bain & Company. No wonder big brands like Amazon, American Express, Indigo, and others are always talking about customer experience. Customer Experience

5 Top Customer Service Articles of the Week 7-26-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Top 10 LimeSurvey Alternatives In 2021

SurveySparrow

Imagine this. Your new business has started with a bang! The initial customers love the product as it’s making their lives easier. You wish to continue on this momentum, and your team has conceptualized a new product for that. But would the customers and target audience like this new product?

GlowTouch Expands Operations to the Dominican Republic

GlowTouch

LOUISVILLE, Ky., July 26, 2021 (Newswire.com) – GlowTouch LLC , a global Business Process Outsourcing (BPO) company based in Louisville, KY, has expanded its footprint into the Dominican Republic with plans to develop its presence in Latin America further.

AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Quality Assurance is a major challenge for contact centers today. With up to 95% of customer interactions going unreviewed, many organizations are relying on a small sample of data to coach and evaluate their agents. AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!

Helpware Joins World Child Cancer to Close the Gap in Childhood Cancer Care

Helpware

Most childhood cancers are curable. We know this because survival rates for children in high-income nations like the US are well over 80%. But for children from poorer countries, the prognosis is bleak. With survival rates falling below 20%, four of every five will not live to tell their story

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5 High-Paying Online Side Jobs You Can Do in Your Spare Time

CSM Magazine

Life appears to be getting more expensive by the day. A full-time job is no longer enough for many people who want to live a more comfortable life. As a result, many people are looking for part-time work, and it may be time for you to do the same.

Order Processing Call Center Improves 5 Steps Sales Workflow

Magellan Solutions

Order Processing Call Center helps improve these 5 key steps in order processing workflow. Any company’s order processing procedures are unique to its business and customer needs.

How to Onboard Remote Employees

CSM Magazine

Employee onboarding refers to the process of allowing new employees of a business or organization to know other employees and learn about the company’s values and attitudes. It is also an opportunity for these new employees to become familiar with their roles and responsibilities.

How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Product Leaders, sign up if want to learn how to: - What is product excellence? - How community led and product-led growth can act as success multipliers - How to create a tight and ongoing feedback loop - How to leverage your community members to drive adoption. When: September 21st at 12pm EDT. Register today!

Pricing Range For Inbound & Outbound 24 7 Answering Service

Magellan Solutions

Live phone answering services pricing. One of the biggest positive features of having a telephone answering service is its transparency. Its pricing is simple and anyone can find a comprehensive overview of the available plans right on the company’s site. There are no hidden fees. Furthermore, most companies offer a 14-day free trial with no credit card required. So, how much does it usually cost to use a specialty business answering service ? Economy – $31 + $1.19 per additional minute.

6 Things That Can Make Your Business Different From the Rest

CSM Magazine

Starting your own business comes with many challenges, one of which is that it can be hard to stand out from the competition. With so many like-minded individuals trying to get ahead of the game, differentiating yourself can be a complicated process.

Customer Profitability Analysis

CustomerSuccessBox

Different types of customers are meant to interact with your business in different kinds of ways. That means the revenue and extract costs they drive will be unique. It is important for you to know where exactly you stand with every customer in terms of profit generated.

Customer Experience (CX): Frequently Asked Questions

SmartKarrot

A lot has been said and written about customer experience and still, there are tons of questions on CX. This article attempts to answer some of the most frequently asked questions on customer experience. What is customer experience?

Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.

Buyer Insights: Findings From The 2021 B2B Buying Survey

Forrester's Customer Insights

Forrester’s fifth B2B Summit APAC will be held in Singapore on 14 and 15 September 2021 through a live virtual experience. It will provide best practice research developed to address the unique challenges APAC B2B marketers face in these challenging and evolving times we live and work in.

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Jul 26 – Customer Success Jobs

SmartKarrot

Role: Client Success Director – Strategic Customers, West Location: Center, PA, US Organization: Dun & Bradstreet As a Client Success Director, you will be the single point of contact and subject matter expert for client requests/issue escalations as needed.