LiveChat
AUGUST 31, 2018
I think that there is a revolution taking place in the world of business. I call it The Convenience Revolution , and I’ve written an entire book about it and how you can use convenience to take your customer service to the next level. This revolution is affecting all kinds of industries – not just retail – as some companies are developing new ways of doing business that make life easier for the customer.
CSM Magazine
AUGUST 31, 2018
Many organizations are using customer journey mapping to understand and improve the experience of their customers. But it can be confusing. Let’s clear up the confusion and see how you can add clarity and power in the process. What is a Customer Journey Map? Customer Journey Maps are a visual representation of a customer’s relationship with your people, products, services and brand over time.
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Customer Bliss
AUGUST 31, 2018
You may think of gaming as simply a favorite past time of your children or nieces and nephews, but did you know it’s actually on track to becoming a 180 billion dollar industry by 2021? Gaming is a huge industry with a lot of devoted customers, which is why it was so interesting to speak with John Pompei , Head of Player Experience Operations Worldwide for Electronic Arts.
GetFeedback
AUGUST 31, 2018
Surveys are an essential tool for businesses that care about connecting with their customers. And with GetFeedback, you can create branded surveys that look flawless on any device—desktop or mobile. But we know great survey design is just the first step to collecting powerful customer insights. To get the most out of your survey program, you need to think about improving engagement every step of the way.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
QuestionPro Audience
AUGUST 31, 2018
Labor Day isn’t only the last long weekend of summer—it was started in New York City in 1882, when rival union leaders joined forces to protest unpair labor practices. While not all Americans know the history behind the date, they do appreciate a three-day-weekend to soak up the last vestiges of summer. Kick back, relax, and check out our infographic for interesting facts about this historical day, and why we celebrate it.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
QuestionPro Audience
AUGUST 31, 2018
Labor Day isn’t only the last long weekend of summer—it was started in New York City in 1882, when rival union leaders joined forces to protest unpair labor practices. While not all Americans know the history behind the date, they do appreciate a three-day-weekend to soak up the last vestiges of summer. Kick back, relax, and check out our infographic for interesting facts about this historical day, and why we celebrate it.
GetFeedback
AUGUST 31, 2018
Are you getting the most out of your customer surveys? Here are 6 features and capabilities that can take your survey program to the next level.
PeopleMetrics
AUGUST 31, 2018
The following is an excerpt from Listen Or Die by Sean McDade, PhD. Customer service (CS) is critical for delivering a great customer experience (CX). All too often, these terms are used interchangeably, but they are not synonymous— CS is not the same as CX. Customer service is part of the overall customer experience, not the entire customer experience.
Beyond Philosophy
AUGUST 31, 2018
Many times, people do not say what they mean or what they are thinking. Why is this? What are the implications on a customers experience? In this special interview with expert Steven Gaffney we look at the role of honest communication to improve workplace quality and the Customer Experience. Find out more at [link]. The post Why People Don’t Say What They Mean?
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Influitive
AUGUST 31, 2018
ADP is known throughout the world for their human capital management services. In fact, your paycheck might just have ADP’s name on it. In recent years, the way customers learn about ADP’s services has changed. They now conduct extensive research online and seek recommendations from their peers before they speak with a sales rep. ADP.
ProProfs Chat
AUGUST 31, 2018
Delightful customer experience! A motto every company wishes to follow and abide by at all times. But is it really possible? Guess what, statistics like: Annually US companies lose $62 billion due to bad customer service. 74% customers switch to a different option in market if their purchasing experience has been too difficult. 51% customers never go back to the same organization after experiencing one negative instance.
ReviewTrackers
AUGUST 31, 2018
What Are Social Media Marketing Metrics? Social media marketing metrics are numerical scores, data points, or statistics that summarize and give insights into your business’ social media marketing performance. By tracking the right social media marketing metrics, you can improve the efficiency of your efforts on social media, as well as more effectively engage with your audience across the most relevant social media channels.
CSM Magazine
AUGUST 31, 2018
Some people are just naturally good at providing great customer service. They are people pleasers. They pay attention to details. And, it seems to come naturally to them. So, are they born with it, or do they learn it? How do they recognize this is what they are good at? Just a few weeks ago I went through an exercise and one of the questions was about my “entrepreneurial DNA.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
ShepHyken
AUGUST 31, 2018
This week we feature an article by Yura Filimonov who shares some of the many ways we can use AI to provide customer support. – Shep Hyken. The hype around AI is high, but it may seem unclear to businesses, whether they’ll benefit from it themselves. However, there are enough examples that prove that companies can analyze the data to categorize it, find patterns and provide personalized recommendations to their customers.
Kustomer
AUGUST 31, 2018
Cyber Monday 2017 was the largest online shopping day in history. Consumers spent over $6.59 billion, a growth of 16.9 percent year-over-year, with $1.59 billion coming from mobile. Cyber Monday is the biggest opportunity out there for North American ecommerce companies, and your customer experience organization needs to be ready for it. This is a time when you can turn one-time shoppers into loyal, repeat customers , and that requires great CX.
Oracle
AUGUST 31, 2018
Unforgettable is a customer experience education program, focused on delivering fresh content weekly to give business leaders what they need to succeed in a customer-driven, digitally-disrupted world. The program brings together the expert minds of Jay Baer , Shep Hyken , Jeanne Bliss , and Ian Golding to spotlight modern customer experience excellence.
CSM Magazine
AUGUST 31, 2018
Learn how a recent innovation called Conversational Process Automation is truly making it possible to understand customer intent, and do so cost-effectively. We’re now living in an on-demand economy in which consumers insist on convenience, speed, and personalization. From ordering dinner with the push of a button to listening to a song by merely speaking its title, customer expectations are soaring higher and higher – and modern consumers aren’t inclined to wait for the companies th
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
ChurnZero
AUGUST 31, 2018
Automated alerts from a Customer Success platform can provide early indicators that could help you save an account, present opportunities to expand the account, and in general allow you to be proactive in contributing to your Customer’s Success. As you think through implementing alerts, here’s some potential points you may want to consider as triggers.
TeamSupport
AUGUST 31, 2018
Choosing when to opt for a change in help desk technology isn’t easy. There are a lot of factors, but sometimes knowledge of whether you need to switch can be tough to find. So, based on many talks with leading industry experts, let’s look at some of the top signs businesses often notice when they need a new help desk ticketing system…. Still tracking tickets in spreadsheets – This is inefficient because, in many scenarios, it takes just as long to track as it does to respond to customers.
CSM Magazine
AUGUST 31, 2018
Now we’re living in a digital age, the competition for digital agencies has heated up. More and more businesses are allocating budget to dominate the online market, so how exactly can you determine how your campaigns are performing and ensure your agency can prove its value to clients? In a world full of resources for measuring success (analytics, channels, and tracking tools) many agencies struggle with determining whether they’re monitoring the most appropriate key performance indicators (KPIs
TeamSupport
AUGUST 31, 2018
Choosing when to opt for a change in help desk technology isn’t easy. There are a lot of factors, but sometimes knowledge of whether you need to switch can be tough to find. So, based on many talks with leading industry experts, let’s look at some of the top signs businesses often notice when they need a new help desk ticketing system…. Still tracking tickets in spreadsheets – This is inefficient because, in many scenarios, it takes just as long to track as it does to respond to customers.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Magellan Solutions
AUGUST 31, 2018
Having revenue growth or increase in sales may mean that the business is doing well. But when your bottom line growth is dismal, you might want to consider trying other strategic business moves to keep your expenses under control. A business strategy like outsourcing digital marketing services, especially to the Philippines, may bring you closer to a better bottom line.
Customer Bliss
AUGUST 31, 2018
You may think of gaming as simply a favorite past time of your children or nieces and nephews, but did you know it’s actually on track to becoming a 180 billion dollar industry by 2021? Gaming is a huge industry with a lot of devoted customers, which is why it was so interesting to speak with John Pompei , Head of Player Experience Operations Worldwide for Electronic Arts.
Grade.us
AUGUST 31, 2018
Businesses in the hospitality industry live and die by two things. 1. Their ability to get great reviews. 2. Their ability to get found on major travel sites where customers are going to look at their options. This matters to a hotel even more than ranking in Google does, as most customers use one or more of these sites to make their decision. (Which makes it that much more difficult to track attribution and ROI!).
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