Fri.Jan 17, 2025

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Promoting career growth in contact centers: Unlocking potential and building futures 

Calabrio

Analytics Promoting career growth in contact centers: Unlocking potential and building futures Share Contact centers have evolved from being viewed as monotonous jobs to becoming vibrant environments filled with opportunities for career growth and meaningful work. Today, as businesses increasingly recognize the strategic importance of customer experience, contact centers play a critical role in shaping brand perceptions, fostering loyalty, and driving business success.

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Leaders Who Inspire: Lessons for Quality Testing Teams

Centercode

Leadership lessons from figures like Michelle Obama and Jocko Willink that inspire and elevate quality testing.

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Google Review Management: Simple Ways to Oversee Your Online Reputation

Brandwatch CX

Master Google reviews with proven strategies. Learn to enhance your online reputation and respond effectively to feedback. Read the article for expert tips!

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NRF show report: Retail’s future is built on data

Think Customers

With more technology and insights at their fingertips than ever before, retailers are diving into their data to learn more about customers so they can deliver better, more personalized shopping experiences. Harnessing the power of AI-generated insights, offering hyper-personalized customer experiences (CX), and tapping into the buying power of Gen Z were key themes at the National Retail Federation (NRF) Big Show this month in New York City.

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Campaigns that Click: Practical Personalization Strategies to Boost ROI

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

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We got everyone involved in support and made our customer support metrics public – Interview with Kenji Hayward of Front

Adrian Swinscoe

Todays podcast is with Kenji Hayward, the Senior Director of Customer Support at Front, the all-in-one, AI-powered customer service platform built for collaboration. Kenji joins me [] The post We got everyone involved in support and made our customer support metrics public Interview with Kenji Hayward of Front first appeared on Adrian Swinscoe.

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Live Betting, or In-Play Betting Drives Higher Player Spending and Garners More Betting Budget 

Optimove

Up your mobile marketing game with this guide Download Now Why it Matters: The data highlights the increasing impact of live betting on player engagement and sportsbook revenues. Live betting consistently outpaces pre-match betting in terms of both volume and average player spend across multiple markets. For operators, targeted, timely, and personalized messaging to live bettors presents an opportunity to enhance player lifetime value and engagement.

B2C 52
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Aquant’s 2025 Field Service Benchmark Report Reveals AI Enabling 39% Faster Machinery Repairs and More

CSM Magazine

New report reveals one-third of service queries are solvable without a professionals help while AI empowers 21% greater accuracy, says new report. Aquant , an AI platform built for servicing complex machinery, released its highly anticipated 2025 Field Service Benchmark Report , offering an in-depth analysis of trends, challenges, and opportunities shaping the future of the service industries.

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How to work effectively with your CFO as a customer success leader

ChurnZero

You drive sustainable growth. But your CFO holds the keys. And its all too likely that your two teams operate in silos, speaking different numeric languages and prioritizing distinct objectives. When your CFO doesnt see the direct link between customer success and the financial metrics they track, its harder to persuade them to invest in CSwhich can ultimately lead to preventable churn.