Doing CX Right
JANUARY 29, 2023
Anthony Coppedge, IBM's Global Digital Sales leader, shares practical ways to establish clear, measurable objectives and track progress. It entails "stopping the stupid" and eliminating unnecessary work to focus on high-impact tasks that improve customer experience and profitability.
Helen Dewdney
JANUARY 29, 2023
Paul Lewis financial journalist Paul Lewis has been a freelance financial journalist since 1986. Having presented Money Box on Radio 4 since 2000 he appears on many radio and television programmes. He writes for Saga Magazine , Radio Times , Financial Times, and Money Marketing.
Doing CX Right
JANUARY 29, 2023
Anthony Coppedge, IBM's Global Digital Sales leader, shares practical ways to establish clear, measurable objectives and track progress. It entails "stopping the stupid" and eliminating unnecessary work to focus on high-impact tasks that improve customer experience and profitability.
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