Sat.Mar 04, 2017

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Sadly Saying Goodbye to Pete Winemiller

Experience Matters

I just heard that Pete Winemiller passed away, and it hit me hard. I knew that he had been battling cancer, but I thought that he was winning the fight. How could he not? Pete was one of the most positive people that I’ve ever met. The world lost a wonderful man… and a true customer experience trailblazer. […].

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How to Close the Gap and Capture Early Majority Supporters

Up Your Service

In my previous blog “Gaining Buy-In for Your Culture Change” I used a smooth bell curve to illustrate how leaders can systematically convert employees from Adversaries and Defectors, to Neutral and Supporters, and ultimately to Ambassadors. Specifically, I wrote about how each group can be engaged and enrolled in the process of organizational change.

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Voices Fact Sheet

Confirmit

Differentiating your company from your competitors is fundamental to your success. As customer expectations grow and businesses look to achieve that differentiation beyond just price, customer experience has become the battleground for many industries. The number of customer service channels and touchpoints has increased, and creating positive and consistent experiences has become a real challenge.

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Guest Post: How to Land That Promotion at Work

Natalie Petouhof

Tweet 2017 is here and you’ve made a promise to make this your best year yet. This is the year that you’ve decided to leave all of your fears behind, and totally go for it. You want to live the life of your dreams, and the best way to start is by getting promoted at work. You already understand that as a woman, moving up the corporate ladder can be hard, but you must realize that it’s not impossible.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.