Sun.Dec 30, 2018

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DCX/CRM: Avoiding Failure (4)

Maz Iqbal

This is the fourth and last ‘conversation’ in this series of conversations dealing with implementation. You can find the first three conversations here, here, and here. Wishful Thinking Leads to Failure Especially When Combined With Incompetence, and Playing Politics 1991, after exiting from the world of corporate recovery I find myself working in the Finance … Continue reading "DCX/CRM: Avoiding Failure (4)".

CRM 63
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How St. Jude Children's Hospital uses anthropology and ethnography to listen to its customers

MyCustomer

Voice of the Customer. How hospitals apply a customer listening strategy.