Sat.Oct 05, 2019

Customers Need to Trust We Will … | #CustServ National Customer Service Week

Kate Nasser

We ask customers to do something hard -- trust us. So remember customers need to trust we will do the following. By Kate Nasser, The People Skills Coach™ | Customer Service | Customer Experience | Leadership | Teamwork. The post Customers Need to Trust We Will … | #CustServ National Customer Service Week appeared first on KateNasser.com.

5 Ways to Boost Your B2B Messaging (And Untangle the Buyer’s Journey)

Hero Digital

When you think about B2B campaigns, what comes to mind? Product-focused messaging written in sales-speak? One-off campaigns that don’t impact business goals or address customer needs? It doesn’t have to be this way.

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When is a B-to-B Customer Satisfaction Survey too Long?

Daniel Group

Are your customers complaining that your surveys are too long or are difficult to answer? Are you getting fewer completed surveys? Our clients often ask us to help them improve their customer satisfication surveys, and specifically, how many questions is too many.