Sun.Oct 15, 2017

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Journey Mapping Workshops In Chicago This November

Kerry Bodine

Want to learn more about journey mapping? We have two opportunities this coming November for you to join us for a hands-on workshop in downtown Chicago. If you’re got 2 hours…. Join us at CMSWire’s DX summit on November 13. In our two-hour mini workshop , we’ll go over the essential features of journey maps and discuss how you can make your maps more effective.

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How Changi Airport Group, Midea Group, StarHub and Prudential Singapore use relationships to win

Alida

At Vision Critical’s inaugural CX and the City event in Singapore last week, one theme was clear: change has never been this fast and will never be this slow again. . Asia is the fastest growing region in the world with rapid consumer evolution and growing digitally-minded young populations. However, amidst this change, machines aren’t reducing the role of humanity, they’re amplifying it.

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The 10 Essential Abilities of a Service Excellence Workforce

Up Your Service

The world of work has changed. Every person must continuously add value, not only to the work itself, but to the experience our customers have with our work. How well we do at creating and increasing this value this makes the difference between future success and failure. In my recent blog, Redefining Service for the New World of Work , I described how jobs are changing and why stepping up through service is the key to customer satisfaction, employee satisfaction, and business success.

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Present Your Consumers With More Product Information Using Telesales

Magellan Solutions

Selling your product or service to your customers naturally involves sharing a decent amount of product information with them, but experienced telesales professionals employ a few more tried-and-tested strategies than that. In order to meet their sales targets, some telesales experts provide their customers with a more detailed product information, leaving no questions unanswered in their minds.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Virtual Reality: Translating Virtual Lessons Into Real Performance

Customer Enthusiast

This week I was introduced to an innovation in learning technology developed by STRIVR Labs , the world leader in virtual reality (VR) to train individuals and improve performance. STRIVR is used by some of the world’s most respected organizations, from professional sports teams to Fortune 100 companies. The STRIVR platform utilizes immersive VR to help individuals learn faster and more effectively, which improves reaction time, pattern recognition, and decision-making in the real world.

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