Fri.Nov 18, 2022

Customer Experience Management in The Metaverse


You’ve probably heard people talking about the metaverse over the past year. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality wedding — there's been no shortage of news.

5 Ways to Ensure Your Support Organization is Ready for the Holiday Rush


The holiday season is a busy time for every team, but the unsung heroes of the holiday season are without a doubt the service organization.


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Use DialogFlow Analytics And Training To Improve Your Chatbot Performance


Last Updated on November 18, 2022 Conversational experiences, where you talk to a system and the system talks back, can be difficult to build. If you have built a chatbot, or are considering building a chatbot, the name DialogFlow would have appeared right at the top of your Google Search bar.

The Problem Pause

Adrian Swinscoe

Whenever we face a problem, why is it that we invariably jump into fix or solution mode? Why don’t we spend more time understanding the problem? […]. The post The Problem Pause first appeared on Adrian Swinscoe


Create Engaging Scenario-Based Training on ANY Budget

Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.

In this webinar, Tim Buteyn of ThinkingKap Learning Solutions will explore how to optimize learner engagement with scenario-based training. You'll learn what makes up scenarios, how they benefit the learner, and why this is important to your organization. You'll also dive into real-world examples across a wide range of budgets and look at how typical training content can be completely transformed.

Facebook marketing: everything you need to know


When you’re actively marketing your business online, social media platforms like Facebook can’t be ignored. Millions of people use Facebook daily, which makes it an ideal place to raise awareness about your business and turn your audience into customers.

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How Customer Success can get a bigger piece of the budget pie with Jeff Heckler


As a Customer Success leader, do you find yourself watering down your budgetary requests? It can be intimidating to ask for what you need, especially in the face of a recession. You might worry about coming off as demanding, or incompetent at making do with what you already have.

10 top tips for a winning customer service knowledge management system


Date: Friday, November 18, 2022 Author: Pauline Ashenden - Demand Generation Manager 10 top tips for a winning customer service knowledge management system. Published on: November 18, 2022.

GUEST POST: Talkdesk’s Market Feedback Aligns with COPC Inc. Employee Engagement Research


The Southeast Asia (SEA) Employee Engagement Research Report is timely, providing an accurate view of the ever-changing contact centre agent environment. Some of the key takeaways from the report include: .

The best customer experience, data and design books of 2022


Engagement The best customer experience books of 2022

The Changing World of HR: Prepare Your HCM for the Future

Speaker: Mark Stelzner - Founder & Managing Principal at IA

Join Mark Stelzner of IA as he discusses how to optimize your current HCM system and the opportunities for new tech.

The NVIDIA/Microsoft AI Supercomputer Cloud Is A No-brainer

Forrester Digital Transformation

This week NVIDIA announced a multi-year collaboration with Microsoft to build a cloud-based artificial intelligence (AI) supercomputer. With this partnership, Microsoft Azure will be the first public cloud to leverage NVIDIA’s full AI stack – chips, networking, and software.

Your Top 10 from Pulse Europe 2022


Sadly, Pulse Europe 2022 has concluded, but that doesn’t mean we can’t reminisce on our and your favorite moments. Take a look at some of the special shoutouts on social media from this year’s exciting event. Marija Skobe-Pilley, Customer Success Leader EMEA, ClickUp.

When Was the Last Time You Heard Your Customer’s Voice?

CSM Magazine

Kate Kompelien, Executive Director of CX Strategy and Design at TTEC Digital, explains how to use VoC to understand your customer’s needs across the Total Experience. . Consumers increasingly choose to do business with companies based on the experiences they provide.

Marion Elliott

2020 Research

Meet Marion Elliott, Director of Client Solutions, from New York City for this edition of our Around the Globe series. Combining her passion and education, Marion chose her career in research technology and has not looked back. Read on to learn more about her!

CCO + CMO: A Winning Partnership for Accelerated CX Growth

Find out how collaboration between a CMO and CCO can enhance the customer experience and drive business growth in this new ebook.

Data Sovereignty Battles Continue To Dominate The European Public Cloud Market

Forrester Digital Transformation

The battle between hyperscalers and European cloud providers to conquer the European public cloud market is getting more contentious over the issue of data sovereignty. It now involves new actors, new concerns, and new weapons.

Guest Post: Why B2B Business Needs Dedicated Customer Support

Shep Hyken

This week, we feature an article by Kateryna Boiko, Marketing Director at Mobilunity , an organization that provides dedicated digital marketing and development teams to companies worldwide. She shares the benefits of having dedicated customer support in B2B organizations.

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Six Takeaways From Pulse Europe 2022


Here are our top Pulse Europe 2022 takeaways from Gainsight’s Adam Joseph , Regional VP of Customer Success, EMEA.

The Best Enterprise Transformation Program Is Yet To Be Made

Forrester Digital Transformation

Takeaways from the Global Data and AI summit, EY 2022. AI Insights Architecture & Technology Strategy Automation CIO insights Data Insights data science digital business

Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue. Sign up today!

How to Increase Your Sale This Holiday with an Outsourced Seasonal Staffing

Magellan Solutions

How to Increase Your Sale This Holiday with an Outsourced Seasonal Staffing. For businesses, the holiday season is the most profitable time of the year. But for some, it can also be a stressful time because they have more work to do. At first, the plan may be to hire more people to help with the demand, but this may not be a good long-term solution. especially if it’s just a seasonal peak. The best way to deal with it is to hire people for certain times of the year.

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Easy and accurate forecasting with AutoGluon-TimeSeries

AWS Machine Learning

AutoGluon-TimeSeries is the latest addition to AutoGluon, which helps you easily build powerful time series forecasting models with as little as three lines of code. Time series forecasting is a common task in a wide array of industries as well as scientific domains.

SAP® MaxAttention™ Innovation Workshop – ‘Accelerate transformation and business process performance with SAP Signavio Process Transformation Suite’ (Virtual, December 6, 2022)

SAP Customer Experience

Virtual December 6, 2022 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop “Accelerate transformation and business process performance with SAP Signavio Process Transformation Suite” taking place virtually on December 6, 2022.

Your guide to AI/ML at AWS re:Invent 2022

AWS Machine Learning

AWS re:Invent season is upon us again! Just a few days to go until re:Invent takes place for the 11th year in Las Vegas, Nevada. The Artificial Intelligence and Machine Learning team at AWS has been working hard to offer amazing content, an outstanding AWS DeepRacer experience, and much more.

Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

SAP Commerce Cloud 2211 Release Highlights

SAP Customer Experience

At SAP, we’re invested in helping you reach your full commerce potential and optimize your business growth. Agile innovations and intelligent decision-making are made easier with SAP Commerce Cloud, an enterprise-grade platform that can scale and grow your business.

The Benefits of Delta Testing Enable You To Do More With Less


Delta testing is the modern user testing solution that answers the unique demands of today's customers, products, and development styles. More specifically, delta testing is automated, saving tons of time

Clarivate releases Annual G20 Scorecard of research performance for 2022


To coincide with the 17th G20 Heads of State and Government Summit taking place in Bali, Clarivate has released its Annual G20 Scorecard – Research Performance 2022. .

11-Point or 5-Point Scale: Which NPS scale should you use


A 5-point NPS scale is navigating through the metric system nowadays. . Many organizations have started using it on their mobile surveys and many are in the process of adapting it. . But is this the right scale to measure your customer loyalty? If yes, then what are its applications? Where to use it?

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Drips, Bots, and Blogs: A Non-Traditional Approach to Learning Reinforcement

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

Today's work culture requires giving people the ability to control when and where they participate in their professional development. Learn how you can provide valuable, self-directed bites of learning content (and strategies to make that content stick) in this webinar!