ClientSuccess

MAY 25, 2021

Over the past few decades, customer success has become synonymous with ongoing success for SaaS organizations. Customer satisfaction, account growth, and renewals have become some of the foundational elements of any long-term success strategy, right alongside a robust sales program. While customer success departments have grown to encompass most responsibilities associated with implementing and driving customer success daily, every department can contribute to customer satisfaction in some way.

Customer Success 52

Customer Success Company Customer Satisfaction eBook 52

Omnicus

MAY 25, 2021

Although most companies will claim that “your call is important” to them, bad planning and lack of resources create a situation where long waiting times become the norm. A norm turning most customers to look elsewhere to meet their needs. Don’t be the norm. It doesn’t always feel like my call is important Most of us have heard the phrase “your call is important to us” many times.

Wait Times 182

Wait Times Contact Center How To Resources 182

NICE inContact

MAY 25, 2021

Today's contact center analytics can give leaders unprecedented insights into operations and identify if they're delivering the experiences customers expect and value. Artificial intelligence (AI) can take standard contact center data and transform it into actionable information about customer behavior, agent performance, and operational efficiency – key information that can’t be ignored for the modern contact center.

Contact Center 156

Contact Center Analytics Customer Expectations Data 156

Alida

MAY 25, 2021

Earlier this month at Alida Activate , a customer experience masterclass event, a panel of voice-of-the-customer (VoC) innovators from leading brands—Twitter, AutoDesk, Adobe, and HBO Max—took to the virtual stage to share how they’re adapting and evolving their VoC programs to address the toughest challenges and hot topic issues facing companies today.

Industry 130

Industry Innovation Brands Customer Experience 130

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Integrity Solutions

MAY 25, 2021

To ramp up sales performance and strengthen your sales pipeline, you have to develop your salespeople’s confidence; inspire them to be more proactive; improve their ability to build trust and rapport in an increasingly digital world; and equip them to engage in buyer-centric, results-driven conversations. The sales business went through rough waters (to put it mildly) in 2020, but now it’s time to get your sales plan ready and your team geared up to ride the coming wave.

Sales 126

Sales Comparison Travel Meeting 126

mopinion

MAY 25, 2021

Markets move fast, leaving little room for delay; a trend which has left many product managers and marketers with a great deal of pressure to perform and achieve product excellence. For these teams, it’s all about getting the right products to market faster with the guidance of user insights, a clear product strategy, and a […]. The post A Guide to Collecting Product Feedback appeared first on Mopinion.

Feedback 110

Feedback Trends Marketing Strategy 110

The DiJulius Group

MAY 25, 2021

The Customer Experience Olympics The video you just watched (above) was NewDay USA, a mortgage company serving veterans, having their teams compete against each other on the different components of their customer experience training they had all just received. The training was on their customer service vision, three pillars, their never & always.

Training 98

Training Customer Experience How To Video 98

SurveyGizmo

MAY 25, 2021

by Mike Cronley. Exporting the data you collect in Alchemer to a CSV or Excel format can create some challenges when you try to sift through the exports to view your survey response data simply. Fortunately, we have a few tips to help! . In the example survey below the respondent answered the first two questions this way. Problem: The export generated for those questions will look like this: However, this is not the easiest export to read for three reasons: Each column’s width needs to be expand

Tips 95

Tips Survey Report Groups 95

Zonka Feedback

MAY 25, 2021

Customer Feedback is a very important tool for business growth. It helps you directly communicate with customers and know what they’re exactly thinking about your business. But to make sure that you’re capturing the right customer feedback that will add business value, it is important to ask the right survey questions.

Feedback 94

Feedback Survey Communication Customers 94

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

delighted

MAY 25, 2021

The key to building product roadmaps is through customer listening. As Delighted experts, we knew we had to practice what we preach and continuously gather real-time feedback from you, the customer, on what you wanted next for an integration refresh. That’s why we’re thrilled to announce our newest integration update inspired by customer requests: Salesforce V2.

Survey 85

Survey Roadmap Tips Customer Relationship Management 85

One Millimeter Mindset

MAY 25, 2021

Do you ignore or dismiss signals that you are going to professionally blue screen? Consider these signals are opportunities for you to move one millimeter beyond where you are today. Get to where you really need to go, tomorrow. Now, a computer blue screen is nothing to look forward to. I dealt with this issue, on and off, ever since I got a new computer in 2018.

Innovation 66

Innovation System Leadership Meeting 66

Happy or Not

MAY 25, 2021

The term “growth hacking” was invented more than a decade ago with the sole purpose of describing the ways in which a business can carefully craft strategies and […]. The post Forbes: How Businesses Can Harness the Power of Growth-Hacking appeared first on HappyOrNot.

Strategy 69

Strategy 69

Vanilla Forums

MAY 25, 2021

At Vanilla, our purpose is to power and nurture connections. We help you expand your business with the best tools and people. We’ve had partners in the past, but now, with the creation of our new partner ecosystem we can help you even further!

Connections 59

Connections Tools 59

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

SurveySparrow

MAY 25, 2021

In the early days of the pandemic, we’d often hear someone from our friends or family complaining, “Where’s COVID? Nobody I know has it. This is just all a big conspiracy.” Of course, as the pandemic spread and affected all our lives, the reality dawned on everyone. What’s the mistake that the virus deniers made? Their sample size was too small. We often tend to derive conclusions about the world from our own social life.

Survey 52

Survey Employee Engagement Course Customer Satisfaction 52

Magellan Solutions

MAY 25, 2021

Is Medical Background Necessary in Dental Answering Service? Patients calling your dental clinic deserve the best customer service anytime. There is no timeframe whenever accidents happen. That is why dental answering service is critical for every organization. . Having your own live answering service is better than automated voice messages. Live operators can react based on the severity of the accident.

Healthcare 52

Healthcare Training Consulting Customer Satisfaction 52

CustomerSuccessBox

MAY 25, 2021

Have you ever heard any SaaS founder or VP -CS saying,” I‘m okay with losing a few customers every month?”. Probably not. That’s because Customer Retention is critical. Customer retention is critical — particularly for B2B SaaS companies. And the reason is manifold- . Retaining a customer is way more profitable than acquiring new ones. . Loyal customers contribute to your revenue growth through Upsells, providing referrals, and advocacy.

Customer Retention 52

Customer Retention Metrics Measurement B2B 52

Magellan Solutions

MAY 25, 2021

Basic Process of e commerce support services with Magellan Solutions. Magellan Solutions’ e-commerce customer service provides the framework for supporting shoppers via e-commerce platforms. Our dedicated team helps run your eCommerce business easier for everyone. Furthermore, we help you to sell more, stay lean, and compete big. Here’s how we can help you do that.

Ecommerce 52

Ecommerce e-support Call Center Meeting 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Inbenta

MAY 25, 2021

Now that you have this idea in hand, what are you to do with it? How, then, to implement a knowledge management system? Do not worry, you are in the right place – we at Inbenta are here to give you insights on the processes and best practices and provide a knowledge management framework to follow. Framework of a knowledge management system that brings power.

Tips 52

Tips Management Knowledge Base Chatbots 52

CX Centric

MAY 25, 2021

On Thursday 3rd June we will host the CX Centric Conversation: Driving Growth in the Hospitality Sector through Exceptional Experiences. This is sponsored by CX Brussels and Freshworks. Feel free to sign up here. This will be an international interactive discussion, and will include a keynote from Alec Dalton, Senior Manager at Marriott International, and also from Sharon Head, Head of Customer Success at Freshworks.

Hospitality 52

Hospitality Guest Experience Hotels Tourism 52

Forrester's Customer Insights

MAY 25, 2021

Notes: Don Reinertsen is one of the most influential voices in Agile methods. While Don is not a software professional himself, he is widely respected and cited by many authors writing on Agile, DevOps, and related topics. Don’s major books Managing the Design Factory and The Principles of Product Development Flow remain go-to reading for […].

Software 63

Software Management Customers 63

MyCustomer

MAY 25, 2021

Loyalty Six ways to show CX value in a B2B brand.

B2B 73

B2B Loyalty Brands 73

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

NobelBiz

MAY 25, 2021

There are two major tech options for businesses in the contact center world: on the one hand, the cloud with software in SaaS mode. It is easy to set up and use, and the costs are transparent and well planned. In the other side, there is on-premise, which involves installing the software on a local server. It's not just the hosting that matters in the cloud vs. on-premises debate; it's also about the nuances of how app functions and how it blends with the internal strategy.

Contact Center 40

Contact Center Software Technology Strategy 40

MyCustomer

MAY 25, 2021

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 25th May 2021. By Neil Davey Managing editor.

Management 40

Management Customer Experience Customers 40

Forrester's Customer Insights

MAY 25, 2021

Happy third birthday to the European Union’s General Data Protection Regulation (GDPR), which came into enforcement on May 25, 2018. Despite its teeth, with data protection authorities (DPAs) able to fine companies up to 4% of their global revenues, it thus far hasn’t made headlines for imposing hefty fines. It would be a mistake, however, […].

Data 39

Data Company Customers 39

Happy or Not

MAY 25, 2021

The term “growth hacking” was invented more than a decade ago with the sole purpose of describing the ways in which a business can carefully craft strategies and processes that focus solely on just that – growth. . So how can businesses harness the power of “growth hacking” to better implement effective growth strategies and use data to enable and empower everyone within the organization (not just senior leadership) to make real change where it counts?

Leadership 28

Leadership Financial Strategy System 28

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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience

Forrester's Customer Insights

MAY 25, 2021

In 2020 more design teams used service blueprints compared to 2019. But is service design visible and demonstrating value within organizations?

ROI 35

ROI Customer Experience Design Customer Experience Customers 35

ShepHyken

MAY 25, 2021

The Competitive Advantage of Amazing Customer Service. How to Out-service Your Competition. Shep Hyken interviews Hank Ebeling, founder of H4 Training. They discuss the value of selecting the right people to carry out your vision of service. Top Takeaways: People can steal your ideas or create the same products. What they can’t take away is the level of service and relationships you’ve built with your customers.

Competitive Advantage 27

Competitive Advantage Culture Leadership Training 27

SmartKarrot

MAY 25, 2021

Role: Customer Success Director Location: Short Hills, NJ, US Organization: Dun & Bradstreet As a Customer Success Director, your primary focus will be to manage ongoing contractual relationships and the operational delivery of services to clients. This role serves as the primary point of responsibility and accountability for all services obligations.

Customer Success 10

Customer Success Return on Investment Leadership Customer Satisfaction 10