Tue.Oct 31, 2017

article thumbnail

What Halloween Has Taught Me About Customer Experience

InMoment XI

Halloween night 2007 was the perfect Halloween. I was old enough to go trick or treating without an adult, but young enough to not have my neighbors wonder why I was still asking for candy. My younger siblings were in bed being too little to join in on the candy collecting festivities of the evening. View Article.

article thumbnail

Growing a Grassroots Customer Experience Effort with EVP Anne Witherspoon

Customer Bliss

Episode Overview. In today’s show with Anne Witherspoon, we learn that sometimes implementing customer experience efforts has to start as a grassroots engagement across the organization. We discuss the skills and approach you need to build a customer experience program and its baseline foundation. Plus, Anne shares the strategy and game plan that helped her succeed in this role.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What Halloween Has Taught Me About Customer Experience

InMoment XI

Halloween night 2007 was the perfect Halloween. I was old enough to go trick or treating without an adult, but young enough to not have my neighbors wonder why I was still asking for candy. My younger siblings were in bed being too little to join in on the candy collecting festivities of the evening.

article thumbnail

5 Chilling Design Mistakes that Create a Horrifying Customer Experience

Truthlab

Reading Time: 2 minutes If you’re not spooked by zombies, vampires or ghosts, then you might get a fright from common UX design mistakes that can seriously impact the customer experience. Help your audience by avoiding these five chilling design mistakes: Falling in love with a solution All too often designers seek solutions to problems without adequately assessing and […].

article thumbnail

From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

Amazing Business Radio: Josh Liebman

ShepHyken

Josh Liebman Encourages Running Toward Complaints, Not Away From Them. When it comes to receiving complaints, there are many people who would view this as a negative occurrence. However, Josh Liebman encourages companies to seek out complaints, saying that there are likely many other people who feel the same way, but will never say anything. Without complaints, you never know what needs improving.

Tourism 105

More Trending

article thumbnail

AI sport, it’s in the game

Inbenta

“I would like to thank my teammates, our coaches and of course, my parents. But most of all I want to thank our AI-powered robotic coach for making us the champions we are today.”. OK, perhaps this acceptance speech might not take place at next year’s Super Bowl LII. But AI’s impact on sport is already considerable and will continue to grow as franchises seek game changing advantages which will push them over the top against their opponents.

Sports 67
article thumbnail

Automating Emails for Customer Success

natero

Customer Success Managers are most impactful when they’re helping the right customers at the right time, but facilitating those interactions can be time-consuming and difficult to scale. One way that CSMs can regain precious time is to streamline customer communications through automation. Email automation not only helps to scale outreach efforts, but it also allows CSMs to engage with customers in clever ways.

article thumbnail

What’s THE Critical Matter That Gets In The Way of Business Transformation Efforts?

Maz Iqbal

Accurate Real-Time Communication & Information Are Critical in a Time-Sensitive Game That Involves Many Actors My local airport is London Heathrow. On average, 30 airplanes are landing and another 30 are taking off every hour. Put differently, one airplane is landing or taking off every minute. Now consider that mishaps – crashes where people are injured/die and/or … Continue reading "What’s THE Critical Matter That Gets In The Way of Business Transformation Efforts?".

article thumbnail

What Your Outsourcer Should Tell You About Managing Contact Center Agents: A Client’s Guide

BlueOcean

Trusting an outsourced contact center with your brand takes more than a well-crafted RFP. Putting your customer service in the hands of unknown agents requires a thorough understanding of what goes on behind the scenes. More than just hiring and training them, you need to know how your outsourced partner is managing contact center agents on a daily basis.

article thumbnail

Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

article thumbnail

Accelerating profitable growth: How to tip the scales in your favor

Waypoint Group

I’m going to get a bit snarky. Maybe I’m not entitled to, so let me know if there’s anything disagreeable here… Seems to me that the shortest path to accelerating profitable growth is through customer loyalty. We’ve seen so many examples where this is true and following below is why and how to make it happen in B2B. Of course there […].

Tips 40
article thumbnail

Paid Advertising Solutions For Hyperlocal Businesses: The Most Bang For Your Buck

Grade.us

Is your local business forgettable, easy-to-ignore? If you're running a local business, you know the value your product or service provides. That's the problem, your prospects don't. It's tough to draw more of them into your business because you're a hyperlocal business. You're a tiny fish in a large ocean. The options your customers have is enormous.

article thumbnail

How To Optimize Your Checkout For Better Mobile Conversion

LiveChat

More and more shoppers are doing their online shopping through their mobiles. After all, why fire up the PC or the laptop, when you have a perfectly good mini computer in your back pocket? For you as an online vendor though, this means that you need to optimize the checkout process for your mobile shoppers. It’s not enough to let them access the site through their mobile web app and hope they navigate it correctly.

How To 28
article thumbnail

Make Chat a Success in Your Contact Center – 5 Best Practices

NICE inContact

Are you looking into implementing chat as a new channel in you contact center? Or are you already using chat, but looking into how to improve the way you manage the channel? Here are some best practices that may help make chat a success in your contact center. If you are not yet using chat, recent NICE inContact research confirms that you have good reason to look into this channel now: 40% of customers say that chat is one of their three preferred agent-assisted customer service channels (togeth

article thumbnail

The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

article thumbnail

Boo! Customer experience facts that can be frightening

CXApp

In the world of instant gratification, if your customer says ‘trick or treat’ you give them a treat. Always give them a treat. On this hallowed evening, consider some of these scale-tipping, jaw-dropping, jump out and scare you figures that should ward off any evil-doers or naysayers. This is no guise but straight-forward industry insights that reveal delighting and doing customer experience right should be a business priority.

article thumbnail

Make Chat a Success in Your Contact Center – 5 Best Practices

NICE inContact

Are you looking into implementing chat as a new channel in you contact center? Or are you already using chat, but looking into how to improve the way you manage the channel? Here are some best practices that may help make chat a success in your contact center. If you are not yet using chat, recent NICE inContact research confirms that you have good reason to look into this channel now: 40% of customers say that chat is one of their three preferred agent-assisted customer service channels (togeth

article thumbnail

Boo! Customer experience facts that can be frightening

CXApp

In the world of instant gratification, if your customer says ‘trick or treat’ you give them a treat. Always give them a treat.

article thumbnail

The Talkdesk Advantage: An Interconnected Contact Center

Talkdesk

At Talkdesk, we think a lot about how we can make contact centers better for customers. Our product is contact center software, so our focus is improving that tool, but in the bigger picture of the customer experience, there’s a lot more than goes into successful customer interactions than a contact center. In fact, the contact center is the tip of the customer experience iceberg.

article thumbnail

Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program