How to Turn Customer Experience Strategy into CX Execution
Experience Investigators by 360Connext
JULY 16, 2019
Let’s Talk CX Strategy. Do you know your customer experience strategy? Do you know how this strategy is being translated into the everyday actions and behaviors of your employees? The thing about strategy is that it’s not just about strategy… it’s actually all about execution. I talk to many leaders about their customer experience strategy, and confidence in CX execution is a consistent concern among them.
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