Wed.Aug 03, 2022

7 Ways Videos Improve Customer Experience

Zonka Feedback

Smartphones and the internet have influenced the way people consume online content and access information. Medium, such as websites and social media channels, is becoming essential in today's marketing landscape as users will check on these platforms to find out about the product.

4 Ways a Quick Service Restaurant Chain Refreshed a Stale Customer Experience Program

InMoment XI

When you think of going to get a quick bite to eat, you’re probably thinking of getting a burger. With so many quick-service restaurant chains to compete with, how can one chain expect to stand out above the rest?

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Launch CX programs in minutes with Program Accelerator

GetFeedback

Learn more about GetFeedback's newest product feature, Program Accelerator. Product & News

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How Employee Experience Initiatives Help Brands Retain Talent, Grow Workforces, and So Much More

InMoment XI

This article probably isn’t the first place you’ve seen the terms “Great Resignation”, “Great Reshuffle” or “Big Quit” on the internet, and from the looks of things, the battle to retail talent won’t settle anytime soon.

Customer Satisfaction in the Digital Age

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

More than ever, we are seeing organizations implement digital channels in an attempt to better engage their customers and help employees sort through the mountains of customer inquiries. But how does this affect customer satisfaction?

Seven Ways to Handle Abusive Customers (And One Way Not To)

Shep Hyken

No employee should be treated poorly by customers. . I feel bad for the people who work at the airport luggage office.

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First Contact Resolution Rate – Should it Matter to CSMs?

ClientSuccess

During a typical day as a CSM, you’re fielding questions from internal and external sources. Your internal team members want to know how a customer account is doing, where a specific project stands, and other customer-specific information.

What Microsoft’s Digital Contact Center Means for Call Recording & CX

MiaRec

Microsoft continues to increase its presence in the UCaaS and Contact Center markets. Just as Microsoft fully unveils its Digital Contact Center, it posts earnings that reveal the Teams Phone has over 12 million PSTN users. Call Recording Microsoft Teams

Connect to customers using a direct marketing strategy

BirdEye

Using a direct marketing strategy to personalize your customers’ shopping experience is an easy way to outshine your competitors. A recent study from McKinsey & Company found that 71% of shoppers expect personalized communication from brands.

Optimise your customer experiences and engagement

MyCustomer

Download this Ebook. GDPR data consent. Yes, I'd like MyCustomer to provide my contact information to Amazon Web Services (AWS) so AWS can share the latest AWS news and offers with me by email, post or telephone.

eBook 83

Discover What Stage Your CE Program is in and the Next Steps for Tomorrow’s Growth

Get the Customer Education Maturity Model Self-Assessment to quickly determine which of the 5 maturity stages your program is in today and then identify the next high-impact initiatives to undertake to advance to the next stage of program growth.

Virtual Design and Collaboration in Lockdown Enhances the Customer Experience

CSM Magazine

Yorkshire Building Society has a new look uniform designed to enhance. the customer experience. It was a challenge faced by most of us over the last two years – how to conduct business as usual when things were far from usual. Technology became a vital tool in helping us all to communicate.

5 Reasons Pulse Is the Best SaaS Event of the Year

Gainsight

Pulse is one of my favorite times of the year, and if you’ve attended one before, you know why. In addition to hearing from fantastic thought leaders, spending time networking with peers, and growing your career, the puppies, parties, and parody videos tie it all together.

ITS Group Release Cloud-Based Customer Service Feedback Solution

CSM Magazine

ITS has today announced the release of evalyou8, their latest software solution designed to capture customer feedback on the service they have received.

Two Interview Questions Every Product Manager Must Prepare For

Gainsight

This article originally appeared on Dice. . They say the hardest part about Harvard is getting in.

The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

Forr The Planet: Sustainability Interview Series — Thoughtworks

Forrester Digital Transformation

Cloud carbon footprint calculation and optimization is a critical part of an organization’s overall sustainability strategy.

You Must Align Internal Departments to Optimize CX

Vanilla Forums

Consistent brand messaging is essential when it comes to creating excellent customer experience (CX). Marketing Product Support Customer Success Customer Service

096: Referrals Without Asking

The DiJulius Group

John Ruhlin is the world’s leading authority in maximizing customer loyalty through radical generosity. He is the founder and author of Gift·ology and has been featured in Fox News, Forbes, Fast Company, Inc, and New York Times. However, during his early years, John found himself selling knives.

Promote feature discovery and reuse across your organization using Amazon SageMaker Feature Store and its feature-level metadata capability

AWS Machine Learning

Amazon SageMaker Feature Store helps data scientists and machine learning (ML) engineers securely store, discover, and share curated data used in training and prediction workflows.

Customer Education Maturity Model: How Customer Learning Programs Create Value

The Customer Education Maturity Model was developed from an extensive industry study and delivers a comprehensive guide to moving the needle on your program including a roadmap for growth and the common stages, and barriers, of program development.

A Guide to Using Customer Experience Measurement Tools

ReviewTrackers

ReviewTrackers

Tools 65

Amazon Comprehend announces lower annotation limits for custom entity recognition

AWS Machine Learning

Amazon Comprehend is a natural-language processing (NLP) service you can use to automatically extract entities, key phrases, language, sentiments, and other insights from documents.

Rise of Underground BPOs: Risks and What You Need to Look for to Avoid the Traps

Magellan Solutions

Underground BPOs: Risks and Traps to Avoid. With the ongoing Ukraine-Russia war, the World Bank believes that a global recession may be on the horizon, putting businesses at risk again. Meanwhile, the inflation soared in the Philippines to 6.1 percent in June 2022, its highest level in almost four years. With the skyrocketing prices of essential goods and commodities, can you manage to cope up if there’s another bump your business might face? .

To be a successful CX leader, don't be a Boris

MyCustomer

Engagement To be a successful CX leader, don't be a Boris

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

Problems Small Business Owners Face When Outsourcing

Magellan Solutions

What are Small Business Owners Outsourcing Problems? It’s no secret that outsourcing benefits small business owners in more ways than one. . Aside from being cost-effective, outsourcing provides small business owners with efficient support minus the hassles of hiring in-house staff. This is why outsourcing became one of the most popular and preferred business solutions in the market. .

How you can optimise your contact centre customer experience

MyCustomer

Download this Ebook. GDPR data consent. Yes, I'd like MyCustomer to provide my contact information to Amazon Web Services (AWS) so AWS can share the latest AWS news and offers with me by email, post or telephone.

eBook 52

An Interview for Change: Khoros Expert Opinion on proving ROI in marketing

Lithium

Don’t cut your marketing budgets only to lose ground to your competitors. Khoros Marketing expert Matt Deluca dives into exactly when cost-cutting makes sense. Welcome to the Khoros Thought Leadership series on the cost-saving tactics and benefits of using the Khoros platform!

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Aug 03 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success Location: Remote, United States Organization: Infogrid As a VP of Customer Success, you will ensure Infogrid’s customers achieve high rates of product adoption, and realize significant value, thereby leading to high net dollar retention.

CCO + CMO: The Unstoppable Duo of Business Growth

Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense

Join Higher Logic and two leading executives, Latane Conant, CMO at 6Sense, and Rachel Orston, CCO at SmartRecruiters, to get a firsthand look at how marketing and customer success teams can effectively partner to enhance CX and drive growth.