Wed.Aug 03, 2022

article thumbnail

7 Ways Videos Improve Customer Experience

Zonka Feedback

Smartphones and the internet have influenced the way people consume online content and access information. Medium, such as websites and social media channels, is becoming essential in today's marketing landscape as users will check on these platforms to find out about the product.

Video 98
article thumbnail

How Employee Experience Initiatives Help Brands Retain Talent, Grow Workforces, and So Much More

InMoment XI

This article probably isn’t the first place you’ve seen the terms “Great Resignation”, “Great Reshuffle” or “Big Quit” on the internet, and from the looks of things, the battle to retail talent won’t settle anytime soon. The causes and effects of employee churn are complicated, but the bottom line for brands and organizations the world over is simple: employee expectations have changed, and workplace cultures’ view of the employee experience must change as well.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Launch CX programs in minutes with Program Accelerator

GetFeedback

Learn more about GetFeedback's newest product feature, Program Accelerator.

195
195
article thumbnail

4 Ways a Quick Service Restaurant Chain Refreshed a Stale Customer Experience Program

InMoment XI

When you think of going to get a quick bite to eat, you’re probably thinking of getting a burger. With so many quick-service restaurant chains to compete with, how can one chain expect to stand out above the rest? One family decided to perfect freshly sliced sandwiches, custom menu items, and a never before seen “light” menu that features low calorie salads and sandwiches.

article thumbnail

Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

article thumbnail

Seven Ways to Handle Abusive Customers (And One Way Not To)

ShepHyken

No employee should be treated poorly by customers. . I feel bad for the people who work at the airport luggage office. The office is usually next to the baggage carousel, and the airline employees who work there interact with one passenger after another, all with the same complaint: My luggage is lost! . Nobody ever goes into that office to say, “Thank you, my luggage is here.

Airlines 130

More Trending

article thumbnail

What Microsoft’s Digital Contact Center Means for Call Recording & CX

MiaRec

Microsoft continues to increase its presence in the UCaaS and Contact Center markets. Just as Microsoft fully unveils its Digital Contact Center, it posts earnings that reveal the Teams Phone has over 12 million PSTN users.

article thumbnail

First Contact Resolution Rate – Should it Matter to CSMs?

ClientSuccess

During a typical day as a CSM, you’re fielding questions from internal and external sources. Your internal team members want to know how a customer account is doing, where a specific project stands, and other customer-specific information. Customers have a myriad of questions of their own, ranging from straightforward one-off platform inquiries to larger, more complex discussion topics.

eBook 79
article thumbnail

Amazon Comprehend announces lower annotation limits for custom entity recognition

AWS Machine Learning

Amazon Comprehend is a natural-language processing (NLP) service you can use to automatically extract entities, key phrases, language, sentiments, and other insights from documents. For example, you can immediately start detecting entities such as people, places, commercial items, dates, and quantities via the Amazon Comprehend console , AWS Command Line Interface , or Amazon Comprehend APIs.

article thumbnail

5 Reasons Pulse Is the Best SaaS Event of the Year

Gainsight

Pulse is one of my favorite times of the year, and if you’ve attended one before, you know why. In addition to hearing from fantastic thought leaders, spending time networking with peers, and growing your career, the puppies, parties, and parody videos tie it all together. This year the theme of Pulse is “Together, We’re Unstoppable.” And it couldn’t be more true after the challenges and obstacles we’ve all had to overcome as a community these past few years.

article thumbnail

Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

article thumbnail

ITS Group Release Cloud-Based Customer Service Feedback Solution

CSM Magazine

ITS has today announced the release of evalyou8, their latest software solution designed to capture customer feedback on the service they have received. evalyou8 allows the creation of a simple html link which can be added to email signatures, crm solutions or anywhere a link can be placed where you would like to capture feedback. The customer is then presented with three emoji style icons which represent the feeling they may have towards the service they have received.

Groups 59
article thumbnail

Two Interview Questions Every Product Manager Must Prepare For

Gainsight

This article originally appeared on Dice. . They say the hardest part about Harvard is getting in. The same thing is true of Google, McKinsey , and other storied employers: If you can outlast the gauntlet of gotcha questions and “why-are-manhole-covers-round” brainteasers, you’ll almost certainly get an offer. Yet in lionizing these interviews, we do ourselves a disservice.

article thumbnail

You’re Not as Customer Centric as You Think — 4 Actions to Take Right Now

Strativity

This article was written by Jeremy Sack. Most organizations know that being customer centric is important to their ongoing success, and they take steps they genuinely believe will help them become more customer centric. Why, then, are customer experiences so consistently average, or just plain bad? And why are customer relationships so stagnant, if not weak?

article thumbnail

How you can optimise your contact centre customer experience

MyCustomer

Download this Ebook. GDPR data consent. Yes, I'd like MyCustomer to provide my contact information to Amazon Web Services (AWS) so AWS can share the latest AWS news and offers with me by email, post or telephone. You may unsubscribe from receiving news and offers from AWS at any time by following the instructions in the communications received. AWS handles your information as described in the AWS Privacy Notice.

eBook 52
article thumbnail

Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

article thumbnail

An Interview for Change: Khoros Expert Opinion on proving ROI in marketing

Lithium

Don’t cut your marketing budgets only to lose ground to your competitors. Khoros Marketing expert Matt Deluca dives into exactly when cost-cutting makes sense. Welcome to the Khoros Thought Leadership series on the cost-saving tactics and benefits of using the Khoros platform! This is part 1, an expert interview. Since the beginning of the marketing and advertising era, it has been notoriously difficult to prove the ROI of any given campaign.

ROI 52
article thumbnail

096: Referrals Without Asking

The DiJulius Group

John Ruhlin is the world’s leading authority in maximizing customer loyalty through radical generosity. He is the founder and author of Gift·ology and has been featured in Fox News, Forbes, Fast Company, Inc, and New York Times. However, during his early years, John found himself selling knives. It was through this experience that he learned. Read Full Article.

Loyalty 52
article thumbnail

A Guide to Using Customer Experience Measurement Tools

ReviewTrackers

Tools 118
article thumbnail

To be a successful CX leader, don't be a Boris

MyCustomer

Engagement To be a successful CX leader, don't be a Boris.

article thumbnail

Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.

article thumbnail

You Must Align Internal Departments to Optimize CX

Vanilla Forums

Consistent brand messaging is essential when it comes to creating excellent customer experience (CX).

Brands 52
article thumbnail

Rise of Underground BPOs: Risks and What You Need to Look for to Avoid the Traps

Magellan Solutions

Underground BPOs: Risks and Traps to Avoid. With the ongoing Ukraine-Russia war, the World Bank believes that a global recession may be on the horizon, putting businesses at risk again. Meanwhile, the inflation soared in the Philippines to 6.1 percent in June 2022, its highest level in almost four years. With the skyrocketing prices of essential goods and commodities, can you manage to cope up if there’s another bump your business might face?

article thumbnail

Forr The Planet: Sustainability Interview Series — Thoughtworks

Forrester's Customer Insights

Cloud carbon footprint calculation and optimization is a critical part of an organization’s overall sustainability strategy. Forrester’s technology sustainability framework highlights the importance of addressing cloud and technology architecture for reducing the overall scope 1, 2, and 3 emissions in any industry. I recently talked with the core leadership team at Thoughtworks that led the […].

article thumbnail

Problems Small Business Owners Face When Outsourcing

Magellan Solutions

What are Small Business Owners Outsourcing Problems? It’s no secret that outsourcing benefits small business owners in more ways than one. . Aside from being cost-effective, outsourcing provides small business owners with efficient support minus the hassles of hiring in-house staff. This is why outsourcing became one of the most popular and preferred business solutions in the market. .

Culture 40
article thumbnail

How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

article thumbnail

Aug 03 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success Location: Remote, United States Organization: Infogrid As a VP of Customer Success, you will ensure Infogrid’s customers achieve high rates of product adoption, and realize significant value, thereby leading to high net dollar retention. Grow and manage a team with impact in mind, seeking to maximize ROI and value for customers.

article thumbnail

Connect to customers using a direct marketing strategy

BirdEye

Using a direct marketing strategy to personalize your customers’ shopping experience is an easy way to outshine your competitors. A recent study from McKinsey & Company found that 71% of shoppers expect personalized communication from brands. That’s why direct marketing is more important than ever for a business’s continued success. Table of contents What is direct marketing?

article thumbnail

Product Lifecycle Explained: Stages, Examples, and Product Life Cycle Diagram

SmartKarrot

Businesses, especially the ones offering SaaS products, need a good understanding of a Product Life Cycle. From business leaders to marketing executives and the CX teams, they must have a fair idea of a Product Life Cycle and plan their activities accordingly. The knowledge helps them make important decisions associated with product design, features, price points, advertisement schedules, market expansion, packaging, etc. .

article thumbnail

Promote feature discovery and reuse across your organization using Amazon SageMaker Feature Store and its feature-level metadata capability

AWS Machine Learning

Amazon SageMaker Feature Store helps data scientists and machine learning (ML) engineers securely store, discover, and share curated data used in training and prediction workflows. Feature Store is a centralized store for features and associated metadata, allowing features to be easily discovered and reused by data scientist teams working on different projects or ML models.

Groups 82
article thumbnail

The Truth About Customer Journey Mapping

Speaker: Dave Seaton, CEO of Seaton CX

Is Customer Journey Mapping a tired fad from 2013? Or a critical tool for sparking customer-centric change? 💥 The answer lies not in the map itself, but in the mapping process. When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth.

article thumbnail

Cloud-Native Development Leaders Must Embrace Serverless Approaches

Forrester's Customer Insights

Serverless approaches are an emerging but rapidly maturing paradigm for organizations looking to deliver modernized applications while minimizing operational friction and overhead. With markets tightening across the globe and an increasingly competitive environment for tech talent, serverless is an excellent fit for organizations that want to focus on writing code for the business and to […].

article thumbnail

Virtual Design and Collaboration in Lockdown Enhances the Customer Experience

CSM Magazine

Yorkshire Building Society has a new look uniform designed to enhance. the customer experience. It was a challenge faced by most of us over the last two years – how to conduct business as usual when things were far from usual. Technology became a vital tool in helping us all to communicate. London-based Jermyn Street Design (jSD) was faced with a particular challenge – how to engage a client in the design process for a new uniform, when no-one could meet, no-one could see the designs or even to