Thu.Sep 09, 2021

The Secret to Top Quality Customer Service? Putting Consumers in the Driving Seat

CSM Magazine

Rob Nash, Founder and Managing Director of 4 Roads explains how providing a good CX experience is all about empowering customers with technologies that enable them to reach solutions quickly.

Debunking the Myths about Business Process Outsourcing


Find out what business process outsourcing is and isn't. This guide will help you learn more about the benefits of BPO in optimizing your operations


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Developing a Content Strategy: A Beginner’s Guide to Content


If you're wondering why every marketing publication advocates content marketing and encourages brands to invest in building a content strategy, this article is for you. Search Marketing Organic Search Content Marketing

Machine Learning in Ecommerce - What Ecommerce Companies Should Know About Microtasking


As an ecommerce company, you’re always looking for ways to grow your business and make your processes more efficient. One of the biggest challenges is finding qualified and flexible employees that will work together to help scale your business. This is where microtasking and crowdsourcing can help

The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!

Here’s Why Marketers with an Actionable-CDP Are Happier


If you’re reading this, it’s because you want to do better. And, since we appreciate your visit to our blog, we’re always focusing on writing things that would help you improve.

Data 67

More Trending

How To Do Keyword Research: Best Practices and Tips


Keyword research doesn’t need to be complicated. With the right mix of curiosity, analytical thinking, and tools, you can become a keyword research pro. Paid Search Search Marketing Organic Search Content Marketing

Tools 59

Innovative Types of Outsourced Technical Support for SMEs

Magellan Solutions

How much does an outsourced technical support cost ? The cost of tech support depends on how long the repair or support takes because many pros charge per hour. But the usual would average around $70-80 per hour. . New computer parts, cables, or software will basically affect your costs.

“The Experience Maker” with Dan Gingiss: How to Apply the WISE Concept

The DiJulius Group

Word of mouth marketing is the Holy Grail. It’s the most credible and authentic kind of marketing, better than any other marketing channel. There’s nothing better than having other people talk about you.

High Five! PCI Pal Celebrates Shortlisting in Five Payment Industry Award Categories

CSM Magazine

PCI Pal – the global cloud provider of secure payment solutions for business communications – has been announced as a finalist in no less than five categories across two payment industry award programmes. .

AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Quality Assurance is a major challenge for contact centers today. With up to 95% of customer interactions going unreviewed, many organizations are relying on a small sample of data to coach and evaluate their agents. AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!

SEO and Vanilla by Higher Logic

Vanilla Forums

There is a feature that Vanilla lacks and it's one that we get asked about all the time. Vanilla lacks an SEO plugin. We don't have one because SEO is built into our platform and we don't think you should have to pay extra for something as fundamental as good SEO. Product


Guide To Transformative Omnichannel Contact Center For SMEs

Magellan Solutions

SMEs can take advantage of an omnichannel contact center through this helpful guide. A transformative omnichannel contact center helped various organizations to solve the broken record syndrome.

From Silos to a Cross-Functional Focus on Customer Experience


Are your users receiving mixed messages from your team? Unfortunately, if your teams aren’t fully connected, it will affect your customer’s experience. And if your company’s departments are working in silos, your customer’s experience can crumble.

4 simple ways companies have embraced digital to increase customer satisfaction


2021 is a highly digitized world. Consumers of all ages expect services and information at their fingertips. Whether it’s instant messaging, streaming or looking up random facts, users have an expectation to do what they want when they want.

How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Product Leaders, sign up if want to learn how to: - What is product excellence? - How community led and product-led growth can act as success multipliers - How to create a tight and ongoing feedback loop - How to leverage your community members to drive adoption. When: September 21st at 12pm EDT. Register today!

Top Executives Expect to Spend More to Meet Rising Customer and Employee Demands


In the midst of the pandemic and ongoing labor shortage, C-Suite executives say customers and employees will become more demanding in the coming months, and spending will increase around technology, hiring new workers, and supporting current employees, according to a new study from Qualtrics.

User Research x Product Teams: How to Build a Stronger Partnership

dscout People Nerds

Working closely with product managers, designers, and developers not only enhances the user experience, but sets the foundation for user research growth

Le Bien-Etre Financier Des Français : Etat Des Lieux

Forrester's Customer Insights

To help financial services firms understand where French consumers stand on the financial well-being spectrum, Forrester surveyed 2,592 French online adults in 2020. Age of the Customer customer experience digital business

Try These Approaches to Interview Note-Taking (Your Future Self Will Thank You)

dscout People Nerds

Save time in analysis, and dedicate more attention to your participants, with these approaches to note-taking

Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.

Sep 09 – Customer Success Jobs


Role: Global Director, Customer Success Location: Remote, London, England, United Kingdom Organization: MessageBird As a Global Director of Customer Success, you will define the vision, values, and KPIs to achieve customer success in alignment with the sales strategy.

Double Down On People Skills In Data Analytics Work

Forrester's Customer Insights

Most companies’ focus on data and technology capabilities is not balanced with focus on people and process. Learn why people skills matter in data insights. Age of the Customer Big Data Business & IT Alignment Customer Insights Data Analysis Data Insights Digital Transformation promoted

Data 34

How to Spot and Respond to Customer Buying Signals


You have successfully connected with your prospect and they are all set to get started with your product demo. Voila! Now, it is time to actually get them to buy and seal the deal. So, how do you get to know if they are going to purchase from you or not?

Siemens Energy Formulates A Strategy For Marketing

Forrester's Customer Insights

As a new spin-off company, Siemens Energy needed to align priorities across product, marketing, and sales with the aim of shaping the path to a future of sustainable power generation. Learn how working with Forrester helped them achieve this objective.

Negative Reviews & Online Feedback Happens - But Where Do You Go From Here?

Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley

Responding to online negative feedback can be challenging. What should you say? What should you not say? Should you even respond? In today's, your customers will be not only your biggest advocates but also your biggest critics. However, negative feedback can offer actionable insights to build a stronger product and customer experience.

Better than NPS? Brand Alignment Score

Zeisler Consulting

I’ve written previously about how silly things like Net Promotor Score’s ‘Likelihood to Recommend’ question can seem. I think, generally, that comes more from a place of complacency than downright lunacy. It’s more likely people are asking questions like that less because they’re off their rocker than simply because, well, that’s what everybody is asking. So the solution to such groupthink, I think, is to start… thinking.

NPS 40

Siemens Energy: Seizing Opportunity With A Clear, Aligned Marketing Strategy

Forrester's Customer Insights

As a new spin-off company, Siemens Energy needed to align priorities across product, marketing, and sales to achieve its ambitious goals. Learn how working with Forrester helped them lay the foundation to succeed. Age of the Customer B2B Marketing marketing strategy promoted

Sales 30

SHRM’s New Approach to EX Impact: Learn More at the SHRM Annual Conference


If you ask nearly any HR practitioner or consultant where they go to find the most timely, valuable, and accurate information to help them do their job, the answer will be SHRM.

Le Bien-Etre Financier Des Français : Etat Des Lieux

Forrester's Customer Insights

To help financial services firms understand where French consumers stand on the financial well-being spectrum, Forrester surveyed 2,592 French online adults in 2020. Age of the Customer customer experience digital business

Power Hour with the Community Team at Mural

Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team

Want to know what it takes to build a community from the ground up? Join us for our panel discussion with the MURAL Community Team. In just 4 months, they have established a thriving community, and they're with us to explain how they did it.