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Comm100
AUGUST 1, 2022
Reaching students has never been more challenging. In US postsecondary education, spring enrollment decreased by 7.4% from 2020 to 2022. With student enrollment down, competition for student attention and engagement is heating up.
Myra Golden Media
AUGUST 1, 2022
Many of the Chicago Midway airport newsstands were closed when I traveled through last week. It was 3 pm. I settled on a glass of wine at Reilly’s Daughter in the A Concourse. Typically, they serve food, but the kitchen was closed that afternoon.
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The DiJulius Group
AUGUST 1, 2022
Show Me You Care More about Helping My Business than Getting My Business *On Sunday, July 24th, a long-time mentor and friend of mine, Larry Gould passed away at the age of 96. In two of my books, I have written about Larry’s amazing ability to help people first, without expecting anything in return.
Russel Lolacher
AUGUST 1, 2022
In this episode of Relationships at Work, Russel chats with Canada’s first Chief Accessibility Officer Stephanie Cadieux on the importance and benefits of embracing an accessible workplace.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
More than ever, we are seeing organizations implement digital channels in an attempt to better engage their customers and help employees sort through the mountains of customer inquiries. But how does this affect customer satisfaction?
Forrester Digital Transformation
AUGUST 1, 2022
We’ve said it many times: security matters, and security leaders have more influence and access to boards and senior executives than ever.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
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Perceptive
AUGUST 1, 2022
You’ve set up your employee feedback system, have made sure it is anonymous, measures your employee experience, engagement and/or satisfaction, and are regularly collecting feedback from your workplace. Employee experience
Blake Morgan
AUGUST 1, 2022
?. People often refer to customer experience as a discipline. But it’s more than that—customer experience is a decision. No matter where you are in your career, customer experience is a decision to wake up and care about customers, influence change and create a better world.
Shep Hyken
AUGUST 1, 2022
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Customer Service Teams Are a Brand’s Best Ambassadors by Patti Crume.
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Get the Customer Education Maturity Model Self-Assessment to quickly determine which of the 5 maturity stages your program is in today and then identify the next high-impact initiatives to undertake to advance to the next stage of program growth.
AWS Machine Learning
AUGUST 1, 2022
Feature engineering is one of the most challenging aspects of the machine learning (ML) lifecycle and a phase where the most amount of time is spent—data scientists and ML engineers spend 60–70% of their time on feature engineering.
MyCustomer
AUGUST 1, 2022
Engagement Engage22 & the opportunity to evolve CX with EX
Quadient
AUGUST 1, 2022
Creating a Customer-centric Culture: Four Steps to Get Started. Marissa Feigen. Mon, 08/01/2022 - 18:38. After what feels like forever, I recently got a chance to re-engage in my favourite pastime – meeting people in person at a Quadient-hosted event located here in London, UK.
Forrester Digital Transformation
AUGUST 1, 2022
The top health insurers are holding their Q2 earning calls and their discussions reveal key trends on where the healthcare industry. Age of the Customer Customer Engagement customer experience digital disruption healthcare trends Innovation personalization
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In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.
Perkville
AUGUST 1, 2022
Check out these tips to get more referrals from your customer loyalty program
Forrester Digital Transformation
AUGUST 1, 2022
The Triple/Quadruple Aim has long been recognized as a framework to optimize the US healthcare system. This daunting ambition was given hope with the proposal of accomplishing three goals equally in 2008, and the addition of the 4th in 2014.
Kapta
AUGUST 1, 2022
Are you an account manager (AM) trapped in vendor status with your key accounts? If so, you may be wondering how you elevate your relationship with your customers to a strategic partnership.
Forrester Digital Transformation
AUGUST 1, 2022
Forrester’s research shows that two-thirds of US firms are moving to anywhere-work models, bringing a significant shift to the tech labor market. For most companies, the labor market is tight and continuing to tighten.
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The Customer Education Maturity Model was developed from an extensive industry study and delivers a comprehensive guide to moving the needle on your program including a roadmap for growth and the common stages, and barriers, of program development.
SurveySparrow
AUGUST 1, 2022
A young CEO was horrified with the hit her business took during the pandemic. Up until that point, she never really had given much importance to developing her brand’s identity. Her area of focus revolved mainly around improving the revenue and profit numbers.
Forrester Digital Transformation
AUGUST 1, 2022
We are thrilled to today release our second ever “The Forrester Wave™: End-User Experience Management, Q3 2022.” We looked at the top 9 vendors in the market today and evaluated them across a whopping 32 criteria – up from 10 in our previous New Wave report. Why is EUEM so important?
Magellan Solutions
AUGUST 1, 2022
Statistics on the Philippine BPO Industry for the year, 2022. There were undoubtedly many disruptions that caused havoc for businesses in 2020 and this also affected the Philippine BPO Industry. However, a lot of BPO companies have been able to use this era of disturbance as a chance to review and rethink their businesses, making them robust and future-proof.
Forrester Digital Transformation
AUGUST 1, 2022
Location data is getting a lot of attention lately — most recently thanks to the Federal Trade Commission’s announcement that it is “committed to fully enforcing” laws that protect sensitive data, including location and health, after the overturning of Roe v.
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Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.
West Monroe
AUGUST 1, 2022
Utilities and transmission developers have several upcoming opportunities to pursue Bipartisan Infrastructure Law grant funding to upgrade or expand transmission capacity. A key to realizing that opportunity is immediately engaging state energy offices to discuss priority projects.
Blake Morgan
AUGUST 1, 2022
?. People often refer to customer experience as a discipline. But it’s more than that—customer experience is a decision. No matter where you are in your career, customer experience is a decision to wake up and care about customers, influence change and create a better world.
Inbenta
AUGUST 1, 2022
By now, most companies have set up some sort of customer self-service tool. Whether it is a chatbot, a help site , or simply a search engine, most businesses have seen the value in letting consumers navigate their site, and find answers and products on their own.
SmartMessage Blog
AUGUST 1, 2022
It is essential to create an effective email marketing strategy to increase brand awareness in the business world. Although e-mails are generally thought of for sales purposes, efficient communication with the target audience becomes possible with the increase in brand awareness. With a well-thought-out e-mail strategy that you will use to promote your brand well to your customers, you can strengthen your company and increase your revenue in the long run.
Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense
Join Higher Logic and two leading executives, Latane Conant, CMO at 6Sense, and Rachel Orston, CCO at SmartRecruiters, to get a firsthand look at how marketing and customer success teams can effectively partner to enhance CX and drive growth.
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