Conversational Self Service Is Shaking Things Up
Martin Hill-Wilson
JULY 23, 2016
I’ve just run my second briefing on intelligent assistance. Much happened in the few months between sessions. This time, the second half of the day was dominated with stories about bots and their use cases on messaging platforms. It also included the amazing things now possible via automated voice which Amazon’s Alexa Challenge exemplifies. Meanwhile IBM’s Watson continues its conquest of carbon life forms with the trashing of an extraordinarily talented Go grand master.
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